Role Description Optum Care Delivery is seeking a Customer Service Representative to join our team. As part of the Optum Care Delivery organization, you will play an integral part of our vision to make healthcare better for everyone. This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm MST. It may be necessary, given the business need, to work occasional overtime. We offer up to 90 days of paid training. External hires will need to be on-site for one and a half days for orientation. Internal hires will not need to complete orientation. The hours during training will be 8:00 am - 5:00 pm MST, Monday - Friday. Upon successful completion of the training period, employees may be eligible for a remote work schedule. Primary Responsibilities: - Answer average of 60-80 incoming phone calls per day from customers and identify the type of assistance the customer needs. - Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems. - Communicate directly with clinical staff for patient needs. - Medication refills, referral requests, chart troubleshooting. - Scheduling appointments for patients – entering and updating demographics. - Other tasks as needed. Qualifications - High School Diploma / GED OR equivalent work experience. - Must be 18 years of age OR older. - 1+ years of experience in customer service environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools. - Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications. - Ability to type 40 wpm. - Ability to work full time (40 hours / week), Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00 am - 5:00 pm MST. Requirements - 1+ years of health care experience. - 1+ years of call center experience. - Knowledge of Medical Terminology. Telecommuting Requirements - External candidates must reside within commutable distance to the office at 165 S Union Blvd, Lakewood, CO 80228, to complete a day and a half of on-site orientation. After orientation, they may enjoy the flexibility to telecommute from anywhere within the U.S. - Ability to keep all company sensitive documents secure (if applicable). - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. - All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Benefits - Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. - In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). - The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

• Field calls/contacts from Guests via voice / email methods • Represent the client and protect the client’s brand with exceptional professionalism • Book and promote reservation services • Answer any questions customers might have about the reservation process • Book hotel reservations in multiple, online systems • Overcome booking objections, assume, and close the booking • Follow the approved call/sales flow to meet department sales metrics • Understand the sales opportunity on each call and meet conversion sales metrics • Use standard technology: Soft-phones, e-mail, webcam, and web browsers • Maintain up-to-date knowledge of client promotions • Complete all assigned training as necessary

Role Description Du bist die erste Anlaufstelle für unsere Nutzer und sorgst dafür, dass Anfragen schnell und sauber bearbeitet werden. Konkret: - Du bearbeitest eingehende Support-Tickets und E-Mail-Anfragen freundlich, klar und lösungsorientiert. - Du nimmst Bug-Meldungen auf, dokumentierst sie sorgfältig und leitest sie ans Entwicklungsteam weiter. - Du unterstützt bei administrativen Aufgaben rund um Kunden und Abrechnung, etwa Rechnungsläufe, Prüfung von Zahlungen und Pflege von Kundendaten. - Du hilfst dabei, wiederkehrende Fragen in Vorlagen und Hilfeartikel zu überführen. Qualifications - Grundlegendes technisches Verständnis. Du musst nicht entwickeln können, findest dich aber schnell in Softwareprodukten zurecht. - Sorgfältige, strukturierte Arbeitsweise, gerade bei administrativen und abrechnungsnahen Aufgaben. - Spaß daran, Menschen zu helfen und Dinge zu klären. - Zuverlässigkeit und Eigenständigkeit. - Sehr gute Deutschkenntnisse in Wort und Schrift. Benefits - Minijob auf 603-Euro-Basis. - 100 % remote und flexible Zeiteinteilung. - Einblick in eine spannende Nische aus KI, GovTech und öffentlicher Beschaffung. - Kleines, unkompliziertes Team mit kurzen Wegen. Company Description Ciconia is a German-based software development company specializing in tailored digital solutions for businesses of all sizes. With a focus on high-quality software, AI solutions and app development, our experienced team creates intuitive user experiences and innovative solutions to meet the unique needs of our clients. We emphasize transparency, efficiency, and adaptability, making us a trusted partner in digital transformation.

• Ensure a positive, clear, and solution-oriented experience for customers, acting as a bridge between the customer and the company, with a focus on a welcoming approach, efficiency, quality of information, and resolving requests. • Provide customer support through channels (chat, phone, e-mail) • Record and track requests, complaints, questions, and appointments • Work on problem resolution, seeking solutions within defined processes • Escalate requests to responsible departments when necessary and follow them through to completion • Meet deadlines, quality standards, productivity targets, and area KPIs • Contribute to the continuous improvement of processes.