IT Services & Solutions Simplified
Customer Service Agent
Location
Canada
Posted
5 days ago
Salary
0
Seniority
Senior
Job Description
Customer Service Agent
Cloud5 Communications
• Field calls/contacts from Guests via voice / email methods • Represent the client and protect the client’s brand with exceptional professionalism • Book and promote reservation services • Answer any questions customers might have about the reservation process • Book hotel reservations in multiple, online systems • Overcome booking objections, assume, and close the booking • Follow the approved call/sales flow to meet department sales metrics • Understand the sales opportunity on each call and meet conversion sales metrics • Use standard technology: Soft-phones, e-mail, webcam, and web browsers • Maintain up-to-date knowledge of client promotions • Complete all assigned training as necessary
Job Requirements
- Exceptional communication skills both written and verbal
- Proficient customer service style that flexes according to level of Hotel Tier
- Experience converting the conversation into a sale/booking considered an asset
- Must be able to speak and read English fluently
- Have excellent interpersonal skills and the ability to organize simultaneous tasks
- Excellent organizational, problem solving and decision-making skills
- Ability to work in a fast-paced environment with tight deadlines
- Ability to work as a member of a team
- High School diploma or equivalent
- Must consent to and pass a criminal record check
- Previous Call Centre, Sales, and/or Tourism/Hospitality experience would be an asset
- Must be legally entitled to work in Canada (Canadian citizen, permanent resident)
Benefits
- Cloud5 Communications is an equal opportunity employer
- makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
- We will never request a fee or payment from candidates.
- Please do not provide any personal or financial information to anyone you suspect of recruitment fraud.
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Role Description Du bist die erste Anlaufstelle für unsere Nutzer und sorgst dafür, dass Anfragen schnell und sauber bearbeitet werden. Konkret: - Du bearbeitest eingehende Support-Tickets und E-Mail-Anfragen freundlich, klar und lösungsorientiert. - Du nimmst Bug-Meldungen auf, dokumentierst sie sorgfältig und leitest sie ans Entwicklungsteam weiter. - Du unterstützt bei administrativen Aufgaben rund um Kunden und Abrechnung, etwa Rechnungsläufe, Prüfung von Zahlungen und Pflege von Kundendaten. - Du hilfst dabei, wiederkehrende Fragen in Vorlagen und Hilfeartikel zu überführen. Qualifications - Grundlegendes technisches Verständnis. Du musst nicht entwickeln können, findest dich aber schnell in Softwareprodukten zurecht. - Sorgfältige, strukturierte Arbeitsweise, gerade bei administrativen und abrechnungsnahen Aufgaben. - Spaß daran, Menschen zu helfen und Dinge zu klären. - Zuverlässigkeit und Eigenständigkeit. - Sehr gute Deutschkenntnisse in Wort und Schrift. Benefits - Minijob auf 603-Euro-Basis. - 100 % remote und flexible Zeiteinteilung. - Einblick in eine spannende Nische aus KI, GovTech und öffentlicher Beschaffung. - Kleines, unkompliziertes Team mit kurzen Wegen. Company Description Ciconia is a German-based software development company specializing in tailored digital solutions for businesses of all sizes. With a focus on high-quality software, AI solutions and app development, our experienced team creates intuitive user experiences and innovative solutions to meet the unique needs of our clients. We emphasize transparency, efficiency, and adaptability, making us a trusted partner in digital transformation.
• Ensure a positive, clear, and solution-oriented experience for customers, acting as a bridge between the customer and the company, with a focus on a welcoming approach, efficiency, quality of information, and resolving requests. • Provide customer support through channels (chat, phone, e-mail) • Record and track requests, complaints, questions, and appointments • Work on problem resolution, seeking solutions within defined processes • Escalate requests to responsible departments when necessary and follow them through to completion • Meet deadlines, quality standards, productivity targets, and area KPIs • Contribute to the continuous improvement of processes.
• Dealing with questions and queries in a friendly, balanced way. • Moderating user-generated content posted on pepper.pl (deals, comments, etc.) based on community rules and guidelines. • Mediate discussions and disputes within the community, ensuring that interactions remain respectful and constructive. • Promote engagement and participation within the community. • Helping with weekend shifts as a part-time employee.
Customer Care
ihateironingOn demand laundry and dry-cleaning service offering convenient pickup and delivery within 24 hours.
• Join our award-winning company's Customer Care department with great opportunities for growth in your career • Make busy people's lives easier by picking up their dirty laundry and delivering it back cleaned and ironed the next day • Ensure the ihateironing experience is consistently excellent as part of the customer care team • Handle customer inquiries and address complaints effectively • Collaborate with team members and external partners, including dry cleaners and drivers
