Role Description As a Manager, Conference and Event Operations, you will manage, plan and implement Hilton's premier internal conferences, including Brand, Owner, Commercial and Leadership Conferences. Reporting to the Senior Director of Special Events, you will collaborate with internal partners to understand their objectives, messaging, requirements, budget, and timelines. You will work with the Special Events team, venue(s), internal partners and vendors to plan the conference. What you'll do during a typical day: - Lead events from conception to planning and execution: develop and update project plan for business owners' approval. - Lead calls with internal partners and vendors to ensure conference tasks are documented and assigned workstreams are within budget and established timelines. - Manage RFP and RFQ processes with agencies, vendors, event venues and hotels. - Manage the sourcing and contracting of venues, vendors and speakers/entertainment applicable to the assigned workstream(s). - Prepare PowerPoint presentations and present regular updates to internal partners and senior leaders. - Manage all event logistics for the success of the event, including: - Housing - Creative branding - Breakouts - General Session - Tradeshow - Shipping/receiving - Staffing - Supplies - Transportation - Sponsorships - AV - Amenities mobile app - Registration - Event technology - F&B - Others as assigned - All other tasks as requested by Special Events leadership. How you'll collaborate with others: - Sponsorships: work with Hilton Supply Management (HSM) to develop a sponsorship plan, agency partners to execute the plan and sponsors/suppliers on all event communications. - Brand Sessions and Breakouts: work with stakeholders and agency partners on all breakout needs, including budget, content, timelines, room requirements, AV, rehearsals, and logistics. - Creative Branding: work with internal teams and agency partners to develop conference theme and branding options. Establish timelines, and manage review, feedback and approval process to that timeline. Collaborate with marketing on asset submission and approval process. - Sourcing and contracting: Work with Hilton Supply Management and Hilton legal teams to implement sourcing and contracting. Deliverables you'll take ownership of: - Successful execution of event plan/workstreams for up to two (2) large conferences a year. - Alert Special Events leadership of any risk around objectives, attendance, budgets, and timelines. - Recommend alternative methods and efficiencies for workstream execution and the attendee experience. - Management and distribution of reports, project plan, and main tracking documents to update partners and leadership on all elements relevant to your assigned workstream(s). - Align with Hilton Travel and Entertainment (T&E) policy (or Strategic Meetings Management Programs SMMP policy) for event compliance, including legal, branding, procurement, and financial. Qualifications - Six (6) years of event management experience, specifically in strategy and execution of large-scale corporate events (not including hotel event manager experience). - Demonstrated skills in work task allocation and prioritizing and advancing multiple concurrent workstreams. - Proficiency in developing executive-level presentations in PowerPoint and working in Excel (maintain complex spreadsheets, perform complex functions). - Two (2) years of experience working directly with event vendors, including creative agencies, AV companies, DMC companies, registration and housing companies, event production. - Experience working remotely with executive leaders, partners and implementing a project in a matrix organization. - Willingness to lift and move heavy boxes during events, and stand for long periods of time. - Travel up to 50% of the time. Requirements - BA/BS Bachelor's Degree. - Proficiency in project/event management tools and Cvent. - Previous experience working for an events production agency. - Experience presenting to senior level (C-Suite) executives. Benefits - Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program. - Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future. - Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents. - Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones. - Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care. - Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP). - Generous paid time off (PTO) – Recharge, relax, and take time for what matters most. - Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered. - Financial security for your future – Our retirement plans make it easier to save for what's next.

• Own sponsor-specific deliverables/components for client events • Review current delivery practices and make recommendations for improvement • Meet with internal and external customers to accurately determine needs • Manage or participate in weekly sponsor and vendor calls • Manage on-site sponsor needs and relationships

• Direct and manage AR follow-up activities across all payer types, including: Workers’ Compensation (fee schedules, direct bill, employer/carrier models), Commercial insurance, Medicare. • Establish AR prioritization strategies by payer, aging bucket, service line, and dollar value. • Monitor and drive performance for current AR, 31-60, 61-90, 91-180, and 181+ day buckets. • Manage the resolution of holds, missing information, and errors related to claim submission. • Partner with finance to support monthly AR reconciliation, variance analysis, and cash forecasting. • Provide direct oversight of WC AR and staff. • Manage litigation-related AR. • Oversee lien preparation, submission, tracking, and resolution. • Lead denial prevention strategies across all payers. • Oversee denial management workflows. • Manage appeals and reconsiderations for: Medicare, Commercial payers, Workers’ Compensation disputes. • Assumes other responsibilities as appropriate to the position and organizational needs.

Role Description The Events Coordinator will play a key role in planning, organizing, and executing events that support the company’s overall strategic and revenue goals. Working closely with the Demand Generation Marketing Director and other cross-functional stakeholders, this position is responsible for ensuring seamless end-to-end execution and success for our conference presence. This includes: - Logistical coordination - Vendor relations - Internal process execution - Monitoring the impact of our conferences on overall company pipeline and revenue Qualifications - Experience assisting with conferences (B2B a plus), or similar event experience - Strong written and verbal communication skills - High level of organization and attention to detail - Familiarity working with third party vendors and reps - Comfort with multi-tasking in a deadline-driven environment - Understanding of basic business and marketing concepts - Excellent time management skills - Collaborative work ethic with strong customer service skills - Demonstrated problem solving and critical thinking skills - Strong writing and copy-editing abilities Requirements - Bachelor’s degree in marketing, business, or a related field - 3+ years of experience in a marketing or events role - Proficiency with Microsoft Office (Microsoft Excel, Microsoft Word, SharePoint, Teams) and Zoom - Experience with WordPress, HubSpot, and Salesforce a plus - Experience with Adobe Creative Cloud (Adobe Photoshop, Adobe Premiere) a plus, but not required Benefits - Ability to travel 5-10% - Ability to stand and sit for extended periods of time - Ability to lift 10 lbs. weight