• Provide assessment, ongoing treatment and management of biopsychosocial aspects of health and well-being for identified patients • Participate in the development, implementation, monitoring and evaluation of programs to meet patient needs • Assist health promotion, disease prevention, and chronic disease management in collaboration with healthcare team • Monitor and evaluate service delivery for individual clients, communities, and populations

Role Description We are hiring a Licensed Mental Health Counselor (LMHC) to provide remote therapy services to clients across Iowa. In this role, you will: - Meet with clients through secure telehealth sessions. - Help clients work through emotional, behavioral, and life challenges. - Create care plans that support steady progress. - Provide individual counseling. - Complete documentation and assess client needs. - Use evidence-based approaches to help clients build healthier coping skills and improve daily functioning. Qualifications - Master’s degree in Counseling, Mental Health Counseling, Psychology, or a closely related field. - Active Iowa Licensed Mental Health Counselor license in good standing. - Minimum of 1 year of clinical counseling experience preferred. - Experience providing therapy through telehealth is helpful but not required. - Strong understanding of clinical documentation, treatment planning, and ethical care practices. - Comfortable using video platforms, electronic health records, and basic digital communication tools. - Ability to work independently while staying organized and responsive in a remote setting. Requirements - Provide individual mental health counseling through a secure telehealth platform. - Complete intake assessments and gather relevant clinical history. - Develop treatment plans based on client goals, symptoms, and presenting concerns. - Use evidence-based therapy methods such as CBT, DBT-informed skills, mindfulness-based strategies, or solution-focused therapy. - Monitor client progress and adjust treatment plans when clinically appropriate. - Maintain accurate, timely clinical documentation in the electronic health record. - Support clients dealing with anxiety, depression, stress, trauma, relationship concerns, life transitions, and related mental health needs. - Identify risk concerns and follow proper safety planning and reporting procedures. - Coordinate care when needed with other providers, referral sources, or support systems. - Maintain professional boundaries and follow all Iowa licensure, ethical, and telehealth standards. Benefits - Salary: $115,000–$120,000 per year. - Full-time remote position. - 2 weeks PTO. - Health Insurance. - 401K Plan with 3% Company Match. - Consistent weekday schedule. - Supportive administrative structure. - Opportunity to provide therapy from a fully remote setting.

• Serve as a trusted guide for students explaining University policies, Financial Aid guidelines, and Title IV regulations • Provide personalized, student-centered support to help each learner stay on track toward their goals • Manage your student caseload with care, using sound judgment and proactive communication • Manage student Accounts Receivable, including document collection, student payments, and financial aid • Monitor and facilitate voucher collection and submission for processing by the student finance team • Facilitate appropriate referrals to other departments and campus resources • Navigate multiple systems and reports to stay informed and ensure seamless student support • Communicate with students across channels, phone, email, video, and chat, offering timely, professional, and friendly service • Handle escalated student concerns effectively • Execute outreach and communication strategies that strengthen engagement and student success • Monitor academic progress, identify at-risk populations, and provide resolutions to assist students in successful program completion • Use coaching techniques to build strong relationships and motivate students toward graduation • Offer creative ideas and resources that boost student satisfaction, persistence, and achievement • Collaborate across departments to deliver a connected, positive student experience • Share University updates, assist with departmental initiatives, and contribute to special projects • Maintain consistent and reliable attendance to fulfill the requirements of this position • Perform other duties as assigned

Role Description As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience. Primary Responsibilities - Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance. - Build rapport, actively listen, and foster client engagement. - Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues. - Provide resources, coping strategies, referrals, and safety planning. - Intervene appropriately in emergent situations. - Maintain accurate, timely, and clinically sound documentation. - Multitask effectively while navigating multiple software systems. - Maintain a distraction-free, private office space with a door that locks while working from home. - Ensure hard-wired broadband or fiber internet with speeds of at least 10 Mbps that is not susceptible to frequent outages. Qualifications - MSW, PsyD, or PhD in a behavioral health field, OR - M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program Requirements - Must reside in KS and hold one of the following licenses: LPC, LPC TEMP, LMSW, LSCSW, LCMFF. - Licensure must be active and in good standing. - Remote, Kansas residency required. Benefits - Comprehensive medical, dental, and life insurance. - 401(k) program with company match. - Company-matched student loan repayment program. - Short- and long-term disability (STD/LTD). - Employee Assistance Program (EAP). - Accrued PTO (earn up to 4 weeks in your first year). - Opportunities for professional growth and advancement. Compensation & Incentives - + $1.00/hour for employees who voluntarily commit to both Saturday and Sunday on their recurring schedule post-training. - + $1.00/hour for working a full 40-hour schedule in the workweek post-training. - Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. Company Description Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded “Top Workplace” honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.