• Lead service delivery across multiple clients, overseeing claims configuration, provider setup, and adjudication logic to ensure accurate and efficient execution of business solutions • Drive standardization and process improvements across the configuration lifecycle (design, build, test, deploy), improving quality, scalability, and operational efficiency • Partner with account and product teams to forecast demand and align delivery capacity, identifying risks in workload, timelines, and performance and driving mitigation strategies • Translate regulatory, benefit, and pricing requirements into configuration solutions, advising on impacts to adjudication and downstream processing • Oversee financial and operational performance, including budgeting, forecasting, and cost optimization while maintaining SLA adherence and delivery quality • Lead cross-functional collaboration and client relationships, resolving escalations, supporting releases, and driving continuous improvement in configuration accuracy and turnaround times

• bid, hire, and manage all production partners for content projects • manage shoots (video and photo), post-production, animation, and digital • remove roadblocks to production • act as the primary point of contact for video, photography, and motion design projects • work closely with design leads, art directors and copywriters to proactively clarify requirements and use cases • anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs versus technical constraints • work with legal and business teams to secure usage rights, assess risk, and clear work for distribution • create strong relationships with stakeholders and senior leadership teams • communicate project status with stakeholders regularly • put repeatable processes in place that help the team plan and manage multiple parallel projects • create contracts, statements of work and purchase orders for production partners in adherence to company spending & transaction policy

• Lead and manage the entire project lifecycle for a variety of digital projects, including strategy, websites, e-commerce, videos, systems, and products. • Define project scope of work, objectives, and deliverables in collaboration with clients and internal teams. • Develop and manage daily tasks, and create detailed project plans, timelines, and budgets, ensuring projects are delivered on time and within budget. • Effectively allocate and manage project resources, including producers, designers, developers, QA specialists, and external resources. • Identify and assess potential project risks and develop mitigation strategies. • Facilitate clear and consistent communication between clients, internal teams, and stakeholders. • Ensure projects meet the highest quality standards and client expectations. • Drive process optimization and adherence. • Contribute to the ongoing development and improvement of project management processes and best practices. • Manage client expectations, multiple demands, and competing priorities with finesse. • Serve as a point of escalation for client projects. • Build and maintain strong relationships with key clients. • Manage new business opportunities and establish project approaches and scopes for new engagements. • Manage project financials, including initial estimates, budget tracking, and revenue management.

• Own cross-functional program communication across Growth Design, Brand Creative, Design Foundations, Engineering, and Marketing/Acquisition, building alignment across teams that don’t yet have established localization workflows • Drive coordination across ~12 active localization workstreams, maintaining visibility into status, timing, and design review windows as workstream scope and priorities evolve with the program, and ensuring nothing slips between teams • Identify, track, and resolve dependencies across workstreams; make trade-off calls on what to escalate vs. resolve independently • Lead cross-team scoping across Growth Design, Brand Creative, and Design Foundations to aggregate creative production volume and define requirements; run the agency RFP process and onboard a partner covering upstream transcreation and downstream post-translation production (string swaps, asset re-renders, motion timing, layout QA) Design and implement a shared intake workflow for localization requests across 3 design teams, establishing the standard for how localization work enters and moves through production