• The Engineer II, Controls will quickly gain an understanding and working knowledge of Veregy’s Digital Service and Building Automation offerings. • The individual will utilize this understanding to manage services contracted with various clients. • These services include regular BAS system performance monitoring and maintenance, BAS system upgrade design and installation, software service performance monitoring and maintenance, and energy analytics. • The individual will be responsible for the timely and accurate delivery of contracted services as well as customer communication. • The position includes oversight of engineering support, creating, and maintaining project and service contract schedules, creating cost estimates, direct customer interaction, periodic owner training sessions, progress reporting, contract management, and project budget management. • Designs, programs, monitors, maintains, and optimizes building automation systems and graphical user interfaces. • Reports on service activities and progress regularly. • Participates in project development and cost estimation activities. • Responds to and rectifies customer issues or occupant comfort complaints or building automation issues in a timely manner. • Communicates with internal project resources (i.e. other Veregy departments) and verifies contract expectations and execution standards are met. • Manages contract budgets and reports progress.

Role Description The Solution Engineer is the technical bridge between Gilytics’ engineering and GIS data teams and its customer-facing functions (Sales, Business Development, Customer Success). This role turns Pathfinder’s technical capabilities into compelling, working demonstrations and trusted technical guidance for prospects and clients, covering everything from pre-sales proof-of-concepts to live technical support and customer onboarding. Qualifications - 3+ years of practical experience applying GIS to land, environmental, or infrastructure management - 2+ years in a customer-facing role - Demonstrable experience writing technical documentation in English; conversational English proficiency - Desirable: Experience in teaching or technical training activities - 2+ years working with international customers in an English-speaking context - German, Spanish, or other languages are a plus - Education in Geographic Information Systems, Geomatics, Geospatial Science, Environmental Engineering, or a similar technical/scientific field Requirements - Become a deep expert in the Pathfinder solution and its application across customer use cases - Communicate Pathfinder’s capabilities clearly and persuasively in the context of user needs - Prepare and run demo projects that showcase Pathfinder’s workflows and applications - Prepare technical documentation and contribute content for sales and marketing materials - Prepare technical offers and responses for public tenders - Provide technical support, including live support to customers - Manage and triage customer technical requests to help prioritise the product roadmap - Design and deliver customer onboarding and training activities - Perform holistic testing of the solution ahead of releases and client deployments - Use AI tools to accelerate the build of demo projects, PoCs, and tender responses - Leverage AI writing assistants to draft and translate technical documentation and proposals - Use AI-assisted support/triage tools to manage, categorise, and prioritise incoming customer technical requests - Incorporate AI-assisted testing tools into holistic solution QA to catch issues before they reach clients Benefits - A real, high-impact role from day one — you’ll work directly with leadership (CEO, CTO, GIS Data Lead) on a platform already trusted by major utilities and infrastructure clients - An AI-native workplace, Microsoft Copilot, GitHub Copilot, and other AI tools are built into how we work from day one, not bolted on later - Remote-first, flexible-hours culture, core hours are 10:00–15:00 CET, with full flexibility outside that window; we trust people to manage their time as professionals - A small, multicultural team spanning Spain, Switzerland, LATAM, and Canada, where your work is visible and your voice matters - Structured onboarding with a clear 90-day plan, no sink-or-swim, no guessing what success looks like - Learning & development support tied to your own competence plan, including certifications and AI tooling upskilling - Company equipment provided (laptop and the tools you need to do your job well) - Vacation entitlement and leave terms in line with applicable local labour law - Compensation: competitive and benchmarked to role, experience, and location

• Install and configure laboratory software systems • Integrate software into laboratory workflows, including mapping daily processes • Deliver and implement Laboratory Information System (LIS) projects • Act as a subject matter expert within your field • Serve as a trusted technical contact for customers during projects and assignments • Support the adoption of emerging technologies, including data-driven and AI-enabled solutions • Identify opportunities to optimise laboratory workflows and system performance • Work with the Project Manager or Customer Services Manager and follow their guidance and planning. • Make proposals and identify technical risks, including those related to data integrity and AI-enabled functionalities, and communicate them clearly. • Prepare execution plans and relevant documentation. • Ensure all work is properly documented in internal systems (projects and aftersales). • Deliver assigned tasks according to project plan, budget, and quality standards. • Take full responsibility for all technical aspects of assigned tasks. • Keep stakeholders informed about progress and risks. • Demonstrate flexibility and support on-site customer implementations. • Manage and implement small projects or sub-projects. • Deliver customer training, including guidance on system data usage and reporting capabilities. • Act as interface between customer and development teams. • Organize and execute internal and external project handovers. • Perform update and upgrade projects

• Diseñar e implementar soluciones de observabilidad (logs, métricas y trazas) adaptadas a cada cliente, especialmente con ELK Stack. • Crear dashboards, alertas y visualizaciones avanzadas con Grafana. • Implementar instrumentación en apps y trazabilidad distribuida con OpenTelemetry. • Añadir capacidades de IA a las plataformas de Observabilidad. • Analizar problemas de rendimiento, disponibilidad y capacidad. • Colaborar con equipos de desarrollo DevOps y SRE para mejorar la detección temprana de incidencias. • Documentar buenas prácticas y formar a usuarios técnicos en el uso de las herramientas.