• Run the Reuse Solutions Network (RSN), serving as the primary point of coordination for network members and activities • Facilitate RSN sessions with large member groups, requiring skilled facilitation to manage group dynamics, center multiple perspectives, and drive productive outcomes across a broad range of stakeholders • Manage Basecamp and the RSP Hub, keeping shared online platforms organized and up to date for the team and partners • Engage in policy advocacy at the state and local level by request • Create resources on behalf of Upstream to support the broader reuse and policy community • Represent Upstream at speaking engagements, both in-person and virtual

• Plan, schedule, and distribute the firm’s content on Meta Business Suite (Instagram and Facebook), TikTok Studio, LinkedIn, and YouTube, 14 days in advance, ensuring consistency with the firm’s voice, tone, and brand guidelines. • Design and implement the multichannel content strategy (social media, web, and other digital channels) aimed at driving conversions, building community loyalty, and strengthening the firm’s digital reputation. • Lead content ideation for the creative team, documenting each idea (format, visual reference, target platform, and execution guidelines) and tracking it from concept through to published piece. • Analyze social media trends, audience behavior, competitors, and industry best practices every 14 days to propose high-impact content. • Follow up with the creative team (graphic designer and content creator) to ensure editorial deadlines are met, escalating any blockers or delays promptly. • Monitor the most relevant metrics for each active social network, produce bi-weekly comparative reports, and implement data-driven improvements. • Stay current on new features, algorithm changes, and trends on each platform, sharing key learnings with the team.

• Event Ownership: Plan, manage, and execute developer meetups and hackathons in the San Francisco/Bay Area every two months, managing all logistics end-to-end, including venue sourcing, speaker recruitment, and follow-up. • Ecosystem Networking: Recruit high-profile speakers, strategic partners, and co-hosts from the developer infrastructure space to ensure every event provides significant technical value. • Digital Community Management: Cultivate, scale, and energize the online community space (Slack) through authentic engagement, avoiding corporate or spammy communication methods. • Relationship Architecture: Establish robust relationships across the developer tools ecosystem, keeping the organization closely connected to the core builders, relevant startups, and industry conversations. • Pipeline Generation: Strategically transform community activity, event attendance, and digital engagement into actionable leads and customer conversations to accelerate the commercial pipeline.

• Practice and adhere to the Guiding Principles of the company and respond to all calls / emails within 24 hours of receipt. • Acquires and maintains current knowledge of state and regulatory agency statutes and the community’s documents, polices, and procedures. • Manage clubhouse and pool reservation process. • Process pool cards/gate remote requests, for communities where this is managed at branch level. • Upload Community Documents to Archive, such as Annual Meeting vote/sign in/proxies, community legal documents etc. • Assist with all resident correspondence with regards to violations, request for community forms, general payment questions, ACC requests, reservation details, etc. • Assist in the tracking of expiration dates on all agreements for assigned associations (landscape maintenance, pool maintenance, janitorial, etc.), solicit bids for renewal, renew the agreements with current vendor if requested and/or assist the bid packet preparation. • Ensure that all agreements are fully executed and are appropriately filed. • Assist in obtaining COI information for vendors of each community. • Assist with the preparation of the Board Meeting Packets and Annual Members Meeting Packets in accordance with the association’s bylaw notice requirements. • Attend Board Meetings and Annual Members Meetings as needed to assist the CAM with resident check-in, vote counting, and to record minutes if appropriate. • Prepare and fulfill the New Board Member Packet(s) within two (2) working days of the Annual Members Meeting. • Assist in the management of the volunteer process for assigned associations and maintain a data file of volunteers for each committee and manage committee requests. • Set up files for new associations as assigned and maintain association files per standard office procedures. • Assist the CAM with researching resident requests, securing locations and dates for meetings. • Build and foster positive relationships with residents to ensure a high level of service, timely and complete resolution of resident concerns, good communications, and continuous improvement in services for the community. • Attend monthly Manager’s and training meetings as required. • Conduct business at all times with the highest standards of personal, professional and ethical conduct. • Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems. • Plus any other tasks assigned by supervisor.