• Provide technical leadership for the operation, maintenance, and continuous improvement of cloud infrastructure (AWS) and supporting systems • Lead and mentor a small team of engineers, including task coordination, guidance, and professional development • Set technical direction and standards for systems engineering and operations and maintenance practices • Perform and oversee patching, upgrades, configuration management, and standardized baseline maintenance • Support Kubernetes (Amazon EKS) infrastructure and core platform services • Troubleshoot and resolve complex infrastructure, networking, and performance issues • Automate infrastructure operations and configuration through infrastructure as code (Terraform) • Support platform security and compliance, including ATO sustainment and audit readiness • Support hiring, performance management, timecard reviews, PTO, and team development • Participate in technical depth interviews with new candidates

• Serve as an experienced individual contributor responsible for the operation, maintenance, and continuous improvement of the cloud infrastructure behind a large federal enterprise cloud platform • Help meet scope, schedule, and delivery requirements while keeping the platform secure, stable, and performant around the clock • Operating, maintaining, and hardening cloud infrastructure (AWS) and supporting systems across multiple environments • Performing patching, upgrades, configuration management, and standardized baseline maintenance • Supporting Kubernetes (Amazon EKS) infrastructure and core platform services • Troubleshooting and resolving complex infrastructure, networking, and performance issues • Automating infrastructure operations and configuration through infrastructure as code (Terraform) • Supporting platform security and compliance, including ATO sustainment and audit readiness • Self-directed design of cloud infrastructure and tradeoffs between cost, reliability, and efficiency • Building reusable modules and mentoring engineers • Participating in technical depth interviews with new candidates

• Assuring viable technical solutions consistent with sales capture strategy • Crafting high quality proposal documents and technical drawings • Participating in discussions and presentations with customers and partners • Working closely with Sales Leaders in the USA to manage proposal workload • Driving efficiencies & improvements in System Engineering Processes • Increasing the technical accuracy of bid responses • Mentoring team members and managing a high-performance culture • Leading complex problem solving and ensuring compliance with customer requirements

Role Description We’re seeking a Systems Engineer II to join our growing team. - Administer Office 365 including MS Exchange and SharePoint - Support Network and Email migrations - Administer Azure, AWS, and Hybrid Active Directory - Build and manage packages and applications for deployment with Intune, AutoPilot, and Microsoft Configuration Manager (MCM) - Build and maintain infrastructure as code - Monitor and respond to infrastructure events using tools such as Datadog and OpsGenie - Perform regular system upgrades and patches to address vulnerabilities identified with Tenable - Deploy and maintain Cisco Meraki equipment and network infrastructure - Troubleshoot complex and escalated issues to include Root Cause Analysis on diverse systems and topologies - Author and maintain Azure Functions and/or Azure Automation Runbooks - Support information technology compliance with applicable regulations and standards including Payment Card Industry Data Security Standard, Health Insurance Portability and Accountability Act, to include artifact gathering for yearly audits Qualifications - Strong organizational skills - Strong problem-solving and analytical skills - Ability to learn and adapt to new technologies - Ability to establish and maintain good working relationships with other departments and team members Requirements - High School diploma or equivalent required - Bachelor’s degree in Computer Science, or related discipline preferred - Five (5) years of system administration or system engineering experience required - Certifications in Office 365, Azure, AWS, Cisco, and/or CompTIA Security + preferred - Strong knowledge of vulnerability management, including patch management and addressing security risks - Strong knowledge of networking concepts and technologies such as IPv4, DHCP, DNS, VLANs - Intermediate knowledge of Cloud SaaS offerings such as AWS, Azure, and Office 365 - Intermediate knowledge of Active Directory Administration, Certificate Services, and Remote Desktop Services - Intermediate knowledge of Intune and MCM (formerly SCCM) - Strong scripting skills in PowerShell, Python, or T-SQL Benefits - Competitive salary - Medical, dental, vision and life insurance - Short and long-term disability coverage - 401(k) plan - 3 weeks paid time off in your first year + paid holidays - Discounts on braces and clear aligners for you and your family members Company Description As the nation’s leading Orthodontic Support Organization, Smile Doctors is shaping the future of orthodontics through strategic partnerships with top local doctors. We provide best-in-class support services so our partner orthodontists can focus on what they do best — driving extraordinary treatment outcomes and providing patients with an unmatched experience. With hundreds of partnered practices across the nation, our synergistic approach has made us the fastest-growing organization in our industry and produced an ever-expanding need for top talent as we continue our unprecedented trajectory. To us, there’s no such thing as “top of our game.” We’re always climbing higher — together. And as our business grows, there’s plenty of room for our team to grow their careers, too. Our dynamic support services team is comprised of world-class professionals whose diverse experiences drive innovation and development. Together, we are committed to passionately helping others achieve their best, most confident smiles. This is the perfect opportunity to grow with an expanding organization! Apply today! Smile Doctors and all our affiliating practices are proud to be an equal opportunity workplace and welcome diversity in our organization. We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.