• Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity • Utilize negotiating and customer service skills to achieve positive results • Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

• Lead collection activities to reduce past-due receivables, improve Days Sales Outstanding (DSO), and minimize bad debt exposure. • Evaluate customer creditworthiness and establish, monitor, and adjust customer credit limits based on financial analysis and risk assessments. • Partner with Sales, Account Management, Order Operations, and Accounting to resolve invoice disputes, billing issues, purchase order discrepancies, and other payment barriers. • Monitor AR aging, unapplied cash, customer deductions, and collection performance while providing accurate reporting, cash forecasts, and risk assessments to Finance leadership. • Coach, develop, and manage the Credit and Collections team by establishing clear goals, accountability, and best practices. • Drive process improvements, automation initiatives, and enhancements to credit policies, collections workflows, and reporting capabilities. • Complete ongoing security awareness training and comply with company policies. • Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts. • Perform other duties as assigned.

• Providing the best customer support by engaging with our customers through our Live Chat, Telephone and Email channels • Answering customer questions and queries about Onmo’s products and services, understanding our customer’s needs and providing solutions to help them with their financial ambitions • Providing customers with assistance in managing their account and conducting account maintenance tasks • Handling account queries about account balances, payments and any other concerns • Maintain thorough and accurate customer service records, of customer interactions, keeping financial records confidential • Use various database systems and technology to deliver great customer care • Follow communication procedures, guidelines and policies • Be on frontline in identifying, raising and supporting any cases of customer dissatisfaction or vulnerability • Proactive Contact - maintaining contact and good relationships with our customers throughout the collection’s lifecycle. • Information Gathering - gaining a great understanding of our customer’s circumstances through various questioning techniques. • Making and receiving telephone calls, to work with our customers whilst consistently seeing their point of view and finding the best solution for everyone, to recover outstanding debts. • Negotiating, implementing, and monitoring feasible repayment solutions that consider the customers circumstances while balancing the business's best interests. • Complete income and expenditure assessments with customers and agree appropriate forbearance support • Proactively identify areas where policies or procedures may create foreseeable harm and suggest improvements.

Role Description We are currently hiring Collections Representatives to help grow our company and ensure our mission is achieved! This role is a work from home position and can be performed remotely within a 60-mile radius of Draper, Utah. - Responsible for outbound and inbound calls, collecting on accounts that are past due - Provide top tier support and service to our customers Qualifications - Customer Service and prior collections experience with impeccable interpersonal skills - Excellent verbal and written communication skills - Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously - Phone experience in a customer service/call center environment - High school diploma or GED equivalent, must also be 18 years or older Requirements - You must be located within a 60-mile radius of Draper, UT - You must have a designated home-based workspace (preferably one that is quiet and free from distractions) - You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload Benefits - Competitive Compensation - Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave - Company Matched 401k - Paid Time Off + Paid Holidays + Paid Volunteer Hours - Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante) - Employee Stock Purchase Program - Tuition Reimbursement - Charitable Gift Matching - Job required equipment and services