Role Description Provide production support, including troubleshooting and resolution of application issues in collaboration with technology and business partners through implementation, testing, and validation of solutions. - Coordinate with upstream and downstream system owners to resolve incidents, manage dependencies, and communicate change impacts. - Monitor and optimize job performance to ensure adherence to established SLAs and OLAs. Support daily, weekly, monthly, and annual business processes through close partnership with IT and business stakeholders. - Manage batch processing cycles, code deployments, and production release implementations. - Perform application health checks and proactively monitor system reliability, availability, and performance. Maintain application architecture and ensure alignment with enterprise standards and technology roadmaps. - Identify, recommend, and implement automation opportunities to improve operational efficiency and reduce manual effort. - Decommission obsolete jobs, reports, and applications in accordance with retention and governance requirements. Maintain comprehensive system and operational documentation, including CMDB records, SMTD reviews, runbooks, and security architecture diagrams. - Ensure process documentation, procedures, and knowledge repositories remain accurate, current, and aligned with operational and technical changes. Partner with software vendors to resolve hosted application issues, including patching, packaging, upgrades, and firewall coordination. - Support infrastructure, security, and compliance assessments, including CSCI and CMDB Security Profile reviews. - Ensure adherence to regulatory and audit requirements, including SOX controls, CIP remediation, and segregation-of-duties compliance. Contribute to strategic initiatives and enterprise projects by providing technical expertise and operational support. - Maintain and enhance applications in response to evolving technology environments, including server upgrades and platform modernization efforts. - Design and implement small-scale enhancements to meet business needs and improve operational effectiveness. Plan, execute, and document disaster recovery testing to ensure application resilience and business continuity readiness. - Support cybersecurity and risk mitigation initiatives, including CIP programs and vulnerability remediation activities. Develop and deliver operational performance reports, management operating reviews (MORs), and weekly status reports (WSRs) for leadership. - Communicate system health, production incidents, risks, and continuous improvement opportunities to business and technology stakeholders. - Perform other duties and responsibilities as assigned in support of department, team, and organizational objectives. Qualifications - Strong technical proficiency in IBM Mainframe technologies with a minimum of 8 plus years of enterprise application development and support experience, including: - IBM Mainframe - TSO/ISPF - COBOL - JCL - Experience with Endevor and code quality management tools. - Proven success supporting mission-critical applications, production operations, and IT-business collaboration within onshore/offshore delivery models. - Strong understanding of integrations across mainframe, Oracle, and distributed platforms. - Experience with enterprise job scheduling, monitoring, and automation tools. - Knowledge of industry-standard source control and software lifecycle management practices. - Strong analytical, troubleshooting, and problem-solving skills with a focus on root cause analysis and sustainable solutions. - Working knowledge of regulatory and compliance frameworks, including SOX and CIP. - Excellent written and verbal communication skills, with the ability to effectively interact with technical and non-technical stakeholders at all organizational levels. - Strong documentation, organizational, time management, and relationship management skills. Requirements - Minimum of 8 plus years of experience in application and production support within a large-scale enterprise environment. - Bachelor's degree in Computer Science, Information Technology, Business, or a related field, or equivalent combination of education and relevant work experience. Preferred Qualifications - Experience supporting applications and processes within Accounting, Finance, or related business functions. - Experience working in highly regulated environments with strong governance and compliance requirements. - Exposure to modernization initiatives, cloud integrations, or enterprise transformation programs. - Familiarity with agile delivery methodologies and DevOps practices. Benefits - Comprehensive range of benefits, with a focus on supporting your whole health. - Health-related benefits including medical, vision, dental, and well-being and behavioral health programs. - 401(k), company paid life insurance, tuition reimbursement. - A minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. Company Description Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers, and patients. Join us in driving growth and improving lives.

• Provide production support, including troubleshooting and resolution of application issues. • Coordinate with upstream and downstream system owners to resolve incidents. • Monitor and optimize job performance to ensure adherence to established SLAs and OLAs. • Support daily, weekly, monthly, and annual business processes. • Manage batch processing cycles, code deployments, and production release implementations. • Perform application health checks and proactively monitor system reliability. • Maintain application architecture and ensure alignment with enterprise standards. • Identify, recommend, and implement automation opportunities. • Maintain comprehensive system and operational documentation. • Partner with software vendors to resolve hosted application issues. • Contribute to strategic initiatives and enterprise projects by providing technical expertise. • Plan, execute, and document disaster recovery testing. • Develop and deliver operational performance reports for leadership.

• Manage recurring daily, weekly, and monthly product pricing processes. • Cross train and maintain personal operational readiness on the full suite of team tasks. • Complete ad hoc requests and problem solve. • Assist with pricing inquiries and customer pricing setups. • Work to integrate new technologies and strategies. • Utilize, review, and update standard operating procedure documents. • Works both autonomously to knock out tasks and as part of a team to cover gaps and solve problems. • Moves swiftly from one varied task to another. • Does not become content with “good enough,” and is comfortable with continuous improvement and the frequent changes that accompany that team mindset. • Strives to work smarter, not harder, and prioritizes efficiency. • Maintains strong focus and attention to detail without losing sight of the big picture by recognizing how individual processes and solutions are consistent with, and integrated into, the overall strategy. • Seeks more than just a superficial understanding and embraces the chance to be a subject matter expert. • Develops comprehensive knowledge by achieving a thorough understanding of concepts, principles, and technical capabilities to deliver significant positive sales and margin impacts for Cardinal Health. • Communicate and collaborate effectively across functions such as IT, Marketing, and Finance to enhance or explain existing processes, or design and implement new systems and tools that leverage key pricing insights. • Research root causes for a wide range of problems and develop solutions regardless of whether the need arises suddenly as an ad hoc request, or is planned in advance as part of a scheduled project. • Cross train and then maintain operational readiness on the full suite of team tasks. • Execute to a high performance standard, being comfortable in a transparent environment and with accountability to the rest of the team.

• Responsible for the program strategy creation, management, and implementation of the national assigned program area. • Proactively monitors, manages, and mitigates risk associated to brand, legal and financial risk to the organization. • Responsible for research, recruitment, reputation management, training, and sustained cultivation of key external and internal relationships. • Focus on continuous improvement through performance metrics analysis, test and learn opportunities, speed to market strategies and post-delivery evaluation.