Charity Navigator

• Serve as a key point of contact for donors and supporters through multiple communication channels. • Build and maintain positive relationships with donors, participants, businesses, and community organizations. • Provide outstanding service through phone, email, chat, text messaging, and social media platforms. • Support fundraising efforts and Fitness Programs through participant engagement, donor stewardship, and customer service. • Respond promptly and professionally to inquiries, concerns, and requests. • Accurately document interactions and input information into various software systems and databases. • Collaborate with internal teams to gather information and communicate updates effectively. • Prepare reports, track participant and donor information, and assist with administrative tasks. • Handle confidential information with professionalism, discretion, and integrity. • Manage multiple priorities, projects, and deadlines simultaneously in a dynamic environment.

• Design and implement measurement frameworks that evaluate marketing effectiveness across digital and offline channels. • Identify key business drivers and performance indicators that inform strategic decision-making. • Analyze marketing performance at both campaign and creative levels to uncover optimization opportunities and quantify business impact. • Connect media investments, customer behavior, and organizational outcomes through data-driven insights. • Build compelling visual narratives that help stakeholders quickly understand business performance, trends, risks, and opportunities. • Transform complex analyses into clear recommendations for marketing leaders and executive audiences. • Deliver insights that influence strategic planning, resource allocation, and marketing optimization decisions. • Design, develop, and maintain interactive dashboards, scorecards, and reporting solutions using Tableau and other visualization platforms. • Partner with analytics, engineering, and data science teams to build scalable self-service tools that improve accessibility and adoption of data. • Serve as a trusted advisor to business partners, helping teams leverage data to make smarter decisions. • Champion data visualization best practices and elevate analytical capabilities across the organization.

• Responsible for the program strategy creation, management, and implementation of the national assigned program area. • Proactively monitors, manages, and mitigates risk associated to brand, legal and financial risk to the organization. • Responsible for research, recruitment, reputation management, training, and sustained cultivation of key external and internal relationships. • Focus on continuous improvement through performance metrics analysis, test and learn opportunities, speed to market strategies and post-delivery evaluation.

• Provides leadership and professional development to the team to ensure fundraising, marketing, strategic agility, and creative skills provide the vision and direction of sports initiatives and campaigns. • Works to develop strategic plans to help enhance current initiatives and campaigns, including partnerships with the NFL, NBA, LPGA, PGA, MLB, NCAA, NASCAR, and motorsports and creates an assignment and moves management's strategy for targeting individuals, agencies and influencers associated with those respective leagues for cultivation and support. • Partners with internal leaders and teams to ensure national sports campaigns have an integrated approach on all levels of planning and implementation across ALSAC. • Responsible for the oversight and management of critical enterprise events such as CME Group LPGA Tour Championship and the FedEx St. Jude Championship. • Responsible for drafting, preparing, sending and giving presentations, marketing communications plans, conference reports, and other documents. • Ensures project tasks meet deadlines, and forecasts resource needs based on job growth or trends. • Researches and identifies opportunities on enhancing marketing communications strategies and provides innovative solutions and strategies while actively seeking solutions to address process challenges. • Works with various ALSAC departments and divisions to identify key sports celebrity/influencer opportunities and appearances for campaigns and events. • Actively solicits and arranges tours for VIP executives, athletes, teams, and influencers who want to visit St. Jude Children’s Research Hospital. • Creates a long-term strategy for sports foundation cultivation which may include, but is not limited to, foundations formed by leagues, teams, athletes, and other organizations within the industry. • Develops, mentors, and coaches a team of professionals that can provide guidance to employees regarding strategy, administration, procedures/policies, analysis, and communication. • Works in conjunction with Sports Partnerships team to plan and implement the strategic direction and implementation of sports campaigns and initiatives, including annual fiscal goals and budgets. Drafts both annual and long-term plans for respective sports programs, which establish fundraising and awareness metrics and goals. • Assists personnel in the handling of individual questions concerning various aspects of the Sports programs.

• Lead the vision, strategy, and execution of our business intelligence product portfolio • Oversee a team of product managers and partner cross-functionally with engineering, design, marketing, and executive leadership • Define and drive a compelling product vision aligned with enterprise objectives and customer needs • Develop and execute long-term product strategies and roadmaps that support scalable growth and innovation • Communicate product vision, priorities, and progress effectively across all levels of the organization • Lead, mentor, and develop a high-performing team of product managers • Establish clear expectations, foster accountability, and model strong leadership behaviors • Oversee a portfolio of BI and digital products, ensuring alignment with business goals and KPIs • Drive test-and-learn strategies (A/B testing, prototyping, experimentation) to optimize product performance • Conduct ongoing market research and competitor analysis to identify new opportunities • Champion customer-centric design and audience-focused digital experiences • Ensure timely delivery of high-quality products and features

• As a Senior Analyst – Development you will be responsible for designing and executing comprehensive analytics projects to measure and communicate performance across fundraising channels, with a particular focus on email and SMS/text messaging. • This role will serve as the subject matter expert on email and text performance, working closely with Marketing, Fundraising, and Data teams to establish measurement frameworks, including experimentation and test‑and‑learn measurement. • Your insights will support program, channel, and audience strategies, guiding business stakeholders in understanding impacts, risks, and opportunities. • Conduct key quantitative and qualitative analyses of fundraising activities, including email and SMS/text programs, to inform and support strategic decisions. • Create compelling, data‑driven stories with actionable insights that demonstrate a deep understanding of development strategies, lifecycle marketing, and performance drivers. • Provide insights into current and future performance trends through comprehensive analytical projects, including experimentation measurement. • Facilitate performance discussions with strategy and campaign stakeholders to drive informed, data‑backed decision‑making. • Serve as the analytics subject matter expert for email and SMS/text channels, leading the development of performance and measurement frameworks, including consistent metric definitions, experimentation design, and evaluation methodologies. • Work closely with marketing partners, strategy stakeholders, campaign architects, data scientists, and data engineers to translate business questions into scalable analytical solutions, dashboards, and measurement frameworks. • Transform complex business needs and analytical results into intuitive visual packages that identify patterns, trends, and opportunities. • Communicate insights effectively through a variety of visualization formats tailored to technical and non‑technical audiences. • Enhance or develop self‑service analytics tools, such as dashboards, scorecards, or forecasting tools, leveraging a strong understanding of development and lifecycle marketing strategies. • Contribute to the development and stewardship of data infrastructure and integrity to support meaningful donor and prospect experiences, including active participation in data governance and Data Steward communities. • Support continual learning within the Development Analytics team by sharing subject matter expertise through mentorship, documentation, and training sessions. • Collaborate on cross‑functional analytical initiatives to broaden understanding of development strategy impacts. • Utilize strong communication skills and curiosity to build trusted partnerships across business teams. • Represent ALSAC–St. Jude Children’s Research Hospital positively, reflecting our commitment to excellence in fundraising and support for our mission.

• Design, build, and maintain scalable, optimized data pipelines that support business intelligence and analytics use cases. • Partner with Enterprise, Solution, Technical Architecture, and Infrastructure teams to evolve data platform architecture. • Perform conceptual and logical data modeling to assemble data sets of varying size and complexity. • Develop and manage ETL/ELT processes using AWS and SQL-based technologies. • Implement analytical solutions that generate actionable insights into operational efficiency, donor acquisition, and key business metrics. • Collaborate with data, product, design, and executive stakeholders to support data needs and resolve technical issues. • Serve as a technical lead for Data Engineer I and II teammates by coaching, mentoring, and reinforcing best practices. • Conduct testing and root cause analysis to troubleshoot data quality, performance, and integration issues. • Provide structured and ad‑hoc knowledge sharing and documentation across teams. • Support data access configuration, integrations, and onboarding standards. • Partner with governance and security teams to enable data cataloging, lineage, and discovery.

• Serve as the technical authority for platform‑level systems, owning architecture, data flows, and technical standards across products. • Design, build, and maintain robust technical processes spanning multiple technologies, programming languages, and database structures. • Partner closely with Enterprise Architects to ensure alignment between architecture standards, technical solutions, and business outcomes. • Lead technical design reviews and make informed trade‑off decisions balancing speed, performance, reliability, data integrity, and maintainability. • Own technical oversight for a portfolio of products and services, helping prioritize work across competing demands including delivery commitments, production support, technical debt, and platform modernization. • Be accountable for production readiness, system reliability, and incident prevention across portfolio systems. • Establish and enforce standards for monitoring, alerting, resiliency patterns, runbooks, and post‑incident reviews. • Drive continuous improvement in platform stability, observability, and operational maturity. • Plan, architect, and lead large‑scale technical initiatives, upgrades, and implementations. • Collaborate with business leaders, product teams, and engineering managers to align technical execution with business priorities. • Act as a technical lead and mentor to Software Engineers I–III through coaching, design guidance, code reviews, and pair programming.

• Responsible for leading the development, planning, and execution of all programmatic activities • Provides strategic leadership for ALSAC’s national endurance fundraising portfolio • Cultivates strong cross-functional partnerships, drives strategic initiatives, and delivers resources that support revenue growth and operational efficiency • Oversees program budgets and ensures alignment with organizational goals • Manages, mentors, and coaches a diverse, high-performing team • Ensures adherence to organizational policies and procedures to enhance effectiveness • Maintains positive, productive relationships with third‑party organizations and volunteers • Leads the development and execution of annual strategic and operational plans for assigned programs • Collaborates with local staff and leadership to communicate national strategies • Directs the creation and delivery of program‑specific training curricula • Applies critical thinking and problem‑solving to evaluate program performance

• Own the email and SMS channel strategy, aligning messaging, cadence, and personalization with business objectives and customer lifecycle needs. • Develop and maintain a channel roadmap that balances innovation, optimization, and operational stability. • Identify opportunities to enhance segmentation, automation, testing, and personalization to improve performance and customer experience. • Oversee day-to-day execution of email and SMS campaigns, ensuring accuracy, on-time delivery, and adherence to brand and compliance standards. • Manage campaign QA processes, deployment workflows, and issue resolution. • Partner with Marketing and Creative teams to translate business needs into effective channel execution. • Establish and monitor KPIs (e.g., deliverability, engagement, conversion, revenue impact). • Lead A/B testing and experimentation strategies across subject lines, content, timing, frequency, and personalization. • Deliver regular performance reporting and insights to stakeholders, with clear recommendations for improvement. • Serve as the primary owner for email and SMS platforms (e.g., ESPs, CDPs, marketing automation tools). • Collaborate with Technology teams on integrations, enhancements, and vendor management. • Ensure data integrity, list hygiene, and scalable automation frameworks. • Ensure all messaging complies with CAN-SPAM, TCPA, GDPR/CCPA, and internal governance requirements. • Monitor deliverability, sender reputation, opt-in/opt-out management, and industry best practices. • Stay current on evolving regulations, channel trends, and emerging capabilities. • Lead, mentor, and develop team members supporting email and SMS execution. • Act as a trusted partner to Marketing, Analytics, Product, Customer Experience, and Legal teams. • Communicate clearly and effectively with both technical and non-technical audiences.