Role Description As a Senior Client Solutions Manager, you will be the driving force behind building and deepening relationships with some of the world’s most respected brands. You will own the full client journey from initial platform adoption through long-term strategic growth, ensuring clients unlock maximum value from the BN Influencer platform and consistently expand their employee advocacy programs. This role primarily serves clients based in Mexico and South America, requiring fluency in Latin American Spanish to engage effectively with client teams and stakeholders across those markets. - Serve as a trusted strategic advisor, translating client business goals into tailored platform strategies. - Drive adoption at every stage and identify opportunities to deepen the partnership over time. - Mentor junior team members and contribute to how BN scales and refines its client experience. Qualifications - 6–8 years in a client-facing role within marketing, advertising, social media, or SaaS tech platforms. - Bilingual in Latin American Spanish and English, with strong written and spoken fluency. - Demonstrated ability to build deep, lasting client relationships and grow accounts over time. - Strong strategic thinking with a proven ability to translate client business needs into platform-specific solutions. - Advanced stakeholder management skills; comfortable navigating enterprise organizations. - Proficiency in project management tools (e.g., Asana, Jira) and collaboration platforms. - Data fluency—comfortable with analytics, performance metrics, and ROI storytelling. Requirements - Own and cultivate senior-level relationships with key enterprise clients. - Deeply understand each client’s business objectives, organizational structure, and success metrics. - Drive client retention and satisfaction by demonstrating program value. - Identify and lead expansion opportunities—upsell, cross-sell, and program growth. - Build multi-threaded relationships across client organizations. - Develop and execute customized adoption strategies. - Lead enablement sessions and ongoing training for clients. - Monitor platform usage data to proactively identify adoption gaps. - Direct cross-functional teams in the execution of complex programs. - Define success metrics, timelines, and deliverables using project management tools. - Mitigate risks and adapt plans dynamically to meet shifting priorities. Benefits - Impactful Work: Be part of a team that shapes the future of creator marketing for respected brands. - Innovative Environment: Work with cutting-edge technology and creative solutions. - Career Growth: Opportunities to advance within a rapidly evolving industry. Pay Rate $75,000-$95,000 base salary. Base salary is determined by several factors including education, experience, skills, and geography.

• Manages foreclosed assets; maintains and lists REO properties; negotiates offers with buyer; and liquidates assets to maximize profits and reduce loss severity. • Carries out management initiatives in accordance with the organization’s policies and applicable laws using judgment and discretion including; training vendors, planning, assigning vendor work balance, monitoring vendor performance, addressing complaints, and resolving problems. • Works with real estate agents, foreclosure department, accounts payable, title companies, attorneys, marketing coordinators, closers, eviction coordinators, and management and clients. • Completes for review by management, an executive summary on high-risk assets as needed. • Oversees the execution of Homeowner Association (HOA) assessments, delinquency matters, and code enforcement issues as they arise. Assures resolution of matter by the party responsible (e.g., property preservation, field services, and/or agent network tax monitoring, CFK, and evictions.) • Performs other duties and special projects, as assigned.

• Research and review customer feedback from various sources (e.g., Google Reviews, BBB, Medallia IVOC) to identify recognition and service improvement opportunities. • Prioritize, follow up, and ensure timely resolution of Customer Care cases, partnering with Service Providers to meet service level agreements (SLAs) and address escalations as needed. • Support store relationships with Service Providers and resolve escalations related to service or compliance. • Schedule, prepare, and conduct Partnership Reviews and regular check-ins with Service Providers to assess performance, ensure compliance, analyze metrics, and collaborate on improvement plans. • Support store teams in managing Service Provider relationships and escalations, collaborating with internal partners to address operational challenges. • Prospect, evaluate, and onboard new Service Providers—including orientation and follow-up during go-live. • Facilitate ongoing training and development for Service Providers on operational standards, compliance, and customer experience. • Execute comprehensive field oversight through regular job site and install inspections to ensure service quality.

• Deliver principals’ volume, share, and sales fundamental goals (merchandising, assortment, pricing, and shelving) at the lowest possible cost while maximizing company revenue through brokerage, commissions, bonuses, and contest earnings. • Communicate principals’ priorities to Retail Sales Managers, Sales Technology Managers (IT), Marketing Managers, Business Managers, and the retail selling organization to ensure in-store presence and business objectives are met. • Report directly to the General Manager or Team Leader, managing and participating in the development, design, and presentation of Acosta introduction to new principals. • Develop and maintain strong relationships with principals and customers, proactively communicating with key principals to foster collaboration and success. • Coordinate ongoing communication between General Managers and key principals and collaborate with Retail Sales Managers on major retail initiatives such as new product introductions, selling drives, and contests. • Coordinate principals’ market visits and key account calls, utilizing your knowledge of customer, market, and principal to successfully sell principals’ specific programs and initiatives. • Leverage insights from Senior Vice President, General Manager, Team Leaders, and Senior Business Managers to develop conceptual sales presentations that deliver principals’ objectives. • Provide feedback on the effectiveness of principals’ strategies, selling programs, and initiatives to both the principal and the General Manager, and offer suggestions on how to build organizational capacity and improve our business. • Maintain current account distribution information, review market pricing reports for accuracy and competitive activity, and collect and report all competitive activity. • Proactively manage your personal skill development plan and share customer/manufacturer information with team members to help build organizational capacity. • Ensure all client procedures and policies are followed, achieve client proprietary system expertise to manage promotional plans and fund balances, and monitor and take corrective action as necessary in financial management, such as deductions. • Perform other duties as assigned to support the overall success of the business.