• The Senior Wealth Enablement Manager drives frictionless service delivery across Wealth Management (WM) by partnering with advisors and client service staff to close skill gaps, champion process improvement, and lead adoption. • Design, build, and maintain a strategic learning curriculum for WM advisors and CS staff, including training materials, online resources, use-case playbooks, and AI prompt guides. • Translate complex platform enhancements, new products, and technology changes into clear, role-specific learning experiences that drive adoption. • Build and curate an AI content library covering generative AI tools, workflow automation, and practical advisor use cases (client communication, CRM summarization, meeting preparation). • Own all WM-facing training communications, MercerNet content, and webinar programs; track adoption and proficiency metrics and iterate curriculum based on outcomes data. • Design and deliver onboarding and ongoing learning for Advisor and CS new hires, acquisition employees, and employees new to firm, using multiple formats (live, virtual, self-paced modules) tailored to each audience. • Develop and deliver AI literacy and tool adoption training, including responsible use guidelines, compliance guardrails, and role-specific use-case frameworks. • Design checkpoints and success metrics to substantiate program effectiveness; report findings and recommendations to Enablement leadership and WM stakeholders. • Serve as subject matter expert and de facto "product owner" for assigned content areas, staying current and sharing knowledge proactively. • Serve as the voice of WM Teams identifying friction, gaps, and opportunities and bringing structured recommendations to leadership and cross-functional partners. • Partner with Technology, Product, and Compliance to evaluate, pilot, and govern technology solutions; ensure outputs are practical, compliant, and field ready before rollouts. • Lead business process improvement efforts, including identifying WM workflows suited for AI augmentation and partnering on scaled, phased deployment. • Champion AI thought leadership across Wealth Management, educating teams on new capabilities and surfacing practical opportunities to drive efficiency and elevate how the business operates. • Partner with M&A leadership to design and deliver training for acquired teams either remotely or in person ensuring alignment to Mercer Advisors’ platforms, standards, and culture. • Apply Mercer Advisors' AI capabilities to create a seamless integration journey for acquired firms, reducing friction and enabling teams to ramp quickly and contribute sooner. • Define and track training and adoption checkpoints across Mercer Advisors' systems and ecosystem, identify where additional support is needed, and drive continuous improvement throughout the integration.

• Provide strategic and operational leadership for The Salvation Army's Modern Slavery Services across Australia. • Lead a highly specialised portfolio at the intersection of modern slavery and family, domestic and sexual violence. • Ensure services are innovative, evidence-informed and centred on the needs of victim-survivors. • Work collaboratively across government, philanthropy, community sector and internal stakeholders. • Drive national consistency, strengthen service delivery and position The Salvation Army as a recognised leader. • Lead the operational management, governance and performance of all Modern Slavery programs nationally. • Oversee contracts, funding agreements, budgets, risk management and service compliance. • Identify and secure new funding opportunities that support innovation, sustainability and service growth. • Lead development and implementation of national practice frameworks, research and evaluation initiatives. • Foster high-performing, resilient teams with specialist expertise and lived experience. • Collaborate across The Salvation Army to influence national policy and advocacy outcomes.

• Oversee and manage the operations of multiple locations within a designated district • Ensure that all locations meet and exceed customer service expectations, operational goals, and revenue targets • Implement and enforce standard operating procedures to maintain consistency in service quality and operational efficiency • Conduct regular audits of location operations to ensure compliance with company standards, policies, and procedures • Develop and implement marketing strategies to increase customer traffic and revenue growth • Provide leadership and mentorship to location managers and staff • Monitor and analyze financial performance metrics to identify areas for improvement and develop plans to increase profitability • Ensure that all locations adhere to local, state, and federal regulations governing the industry

• Support the execution and advancement of Bagel Brands’ real estate development pipeline, including site identification, trade area analysis, deal tracking, reporting, and coordination across multiple stages of the development lifecycle. • Partner closely with internal stakeholders and external brokers, landlords, and developers to support new store growth initiatives and ensure timely progression of development projects. • Research and analyze existing and prospective trade areas utilizing demographic tools and market data. • Conduct site visits, market tours, and property evaluations with brokers and company leadership. • Track and manage development workflows, schedules, and milestone dates.