BN, an Augeo company

• As a Senior Client Solutions Manager at Brand Networks, an Augeo company, you will play a pivotal role in ensuring our clients' success by providing tailored solutions that enhance their social media strategies. • Support a leading social influencer and employee advocacy program for one of Canada's largest retail clients. • Work closely with our clients, guiding them to achieve their marketing objectives using our platform, and helping them navigate the ever-evolving social media landscape. • Build and maintain strong, long-term relationships with clients, understanding their unique goals and challenges. • Act as the daily point of contact for clients, providing timely and effective communication and support. • Hold weekly client check-ins to review campaign performance and adjust strategy in real time. • Lead post-campaign debriefs with clients, including key-learnings decks for larger campaigns and streamlined recaps for smaller ones. • Get to know your users: Who are they? What are their unique business challenges? What motivates them? What is their corporate culture like? How do they like to communicate? • Craft communication to drive program awareness, adoption, and usage. • Monitor and analyze client campaigns and performance data to identify areas for improvement and recommend adjustments. • Prepare and present performance reports to clients, showcasing results and insights.

• Help design, develop, and customize training programs that align with organizational goals and objectives for the client. • Create interactive and engaging materials to facilitate effective learning experiences for our clients in Quebec. • Conduct training sessions, workshops, and presentations for diverse audiences, ensuring clarity and understanding of the subject matter. • Translate written or spoken material (potentially live on calls) from English to Québécois French, ensuring accuracy and maintaining the intended meaning. • Collaborate with clients and colleagues to understand specific requirements for translation projects. • Edit and proofread translated materials to ensure linguistic precision and coherence. • Help maintain strong, long-term relationships with clients. • Foster an understanding of cultural nuances and context to enhance effective communication. • Help track project timelines, deliverables, and updates using tools like Asana. • Coordinate with internal teams (like creative, product, and support) to keep work moving forward. • Assist in creating basic reports and summaries that showcase client results.

• Own and cultivate senior-level relationships with key enterprise clients, acting as their primary strategic partner and trusted advisor. • Drive client retention and satisfaction by consistently demonstrating program value and anticipating evolving needs before they become issues. • Develop and execute customized adoption strategies that guide clients from onboarding through full platform integration and long-term engagement. • Monitor platform usage data to proactively identify adoption gaps and develop targeted plans to close them. • Lead cross-functional teams in the execution of complex programs, managing concurrent workstreams and ensuring flawless delivery.

Description Company Overview: Since 2006, Brand Networks, (an Augeo company since our acquisition in 2023) has been a leader in social media tech innovation and media excellence. BN’s mission has been to provide cutting-edge social advertising solutions that allow brands to maximize their brand voice on social media and drive meaningful results to their bottom line with our suite of tools: - BN Influencer, which enables brands to transform their employees and fans into influencers to create authentic social content on the brand’s behalf, all while abiding by brand safety standards. - Aimy, our conversational AI platform for marketing any business across all digital channels and streaming TV. - Media Services, our in-house media agency that has worked with Fortune 500 clients for over 10 years. - BN Innovate, our tech innovation hub partners with social platforms and brands including Amex, Meta, TikTok, X, Snapchat, and Pinterest, and create technologies that sit on top of their ad buying platforms, and solve business objectives with our tech expertise. BN has offices in Rochester, NYC, Boston, Bentonville, Kansas City, Hyderabad, and Sydney in addition to Augeo’s offices across the country. Role Overview: The Director, Client Strategy is responsible for leading the strategy and execution of revenue expansion across Brand Networks portfolio of SaaS clients. This role owns net revenue retention, including upsell, cross-sell, and long-term account growth, while ensuring clients realize measurable value from their investment. As a key partner to senior marketing stakeholders, this role guides the development and maturity of influencer marketing and employee-generated content (EGC) programs, aligning Brand Networks’ platform and services to drive business outcomes across the marketing funnel. - Own and drive net revenue retention across a portfolio of strategic accounts, including upsell and cross-sell initiatives. - Serve as the primary strategic partner to SaaS clients, guiding their influencer marketing and employee-generated content programs. - Align client business goals with BN Influencer capabilities to drive measurable impact across the marketing funnel. - Lead executive-level conversations, including QBRs, growth planning sessions, and program maturity assessments. - Identify and close expansion opportunities tied to influencer campaigns, creator partnerships, and EGC initiatives. - Build deep, multi-threaded relationships across client organizations, from practitioners to C-suite stakeholders. - Use data and insights to proactively identify risks, opportunities, and optimization strategies. - Partner cross-functionally with Client Solutions, Product, Sales, and Media teams to deliver a seamless client experience. - Act as the voice of the customer internally, influencing product innovation and go-to-market strategy. - Maintain clear account plans, forecasting, and pipeline visibility within tools like Salesforce. Requirements Qualifications: - 7-10 years of experience in Influencer Marketing, SaaS, or social ad tech. - Strong understanding of creator ecosystems, and/or employee-generated content strategies. - Proven success in account management, client services, or sales roles. Experience with quota or revenue responsibility preferred. - Demonstrated track record of growing existing accounts (upsell, cross-sell, expansion revenue). - Skilled at leading executive conversations and connecting business outcomes to platform value. - Experience navigating enterprise and mid-market organizations and building relationships across multiple stakeholders. - Highly analytical, with the ability to translate data into actionable insights and compelling narratives. - Self-starter with a proactive, strategic mindset and strong organizational skills. Why Join BN? - Impactful Work: Be part of a team that shapes the future of creator marketing for some of the world’s most respected brands. - Innovative Environment: Work with cutting-edge technology and creative solutions in an environment that fosters risk-taking and innovation. - Career Growth: BN supports your professional growth and provides opportunities to advance within a rapidly evolving industry. Ready to join us on this exciting journey? Apply today and become part of a team that’s transforming brand engagement through social influence. Pay Rate: $120,000-$165,000 base salary Base salary is determined by several factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment. If you are interested in this position and salary range, we’d ask that you apply.

• Own and drive net revenue retention across a portfolio of strategic accounts, including upsell and cross-sell initiatives. • Serve as the primary strategic partner to SaaS clients, guiding their influencer marketing and employee-generated content programs. • Align client business goals with BN Influencer capabilities to drive measurable impact across the marketing funnel. • Lead executive-level conversations, including QBRs, growth planning sessions, and program maturity assessments. • Identify and close expansion opportunities tied to influencer campaigns, creator partnerships, and EGC initiatives. • Build deep, multi-threaded relationships across client organizations, from practitioners to C-suite stakeholders. • Use data and insights to proactively identify risks, opportunities, and optimization strategies. • Partner cross-functionally with Client Solutions, Product, Sales, and Media teams to deliver a seamless client experience. • Act as the voice of the customer internally, influencing product innovation and go-to-market strategy. • Maintain clear account plans, forecasting, and pipeline visibility within tools like Salesforce.

• Own and drive net revenue retention across a portfolio of strategic accounts, including upsell and cross-sell initiatives. • Serve as the primary strategic partner to SaaS clients, guiding their influencer marketing and employee-generated content programs. • Align client business goals with BN Influencer capabilities to drive measurable impact across the marketing funnel. • Lead executive-level conversations, including QBRs, growth planning sessions, and program maturity assessments. • Identify and close expansion opportunities tied to influencer campaigns, creator partnerships, and EGC initiatives. • Build deep, multi-threaded relationships across client organizations, from practitioners to C-suite stakeholders. • Use data and insights to proactively identify risks, opportunities, and optimization strategies. • Partner cross-functionally with Client Solutions, Product, Sales, and Media teams to deliver a seamless client experience. • Act as the voice of the customer internally, influencing product innovation and go-to-market strategy. • Maintain clear account plans, forecasting, and pipeline visibility within tools like Salesforce.