• Own a portfolio of customers, acting as their main point of contact and trusted adviser across the relationship • Run regular check-ins and business reviews, showing customers how Access products support their goals and deliver value • Spot risks early by using customer data and insights, and work with internal teams to put clear plans in place • Work closely with teams like Product, Support, Renewals and Sales to make sure customers have a joined-up, positive experience.

• responsible for managing and developing strong relationships with our existing contractual customers • generating controls aftermarket services growth in the existing contractual customer base • primary point of contact ensuring that our products and services are providing value in those customers achieving their business goals • driving growth in the contractual base with our existing and next generation of Controls Lifecare Service (CLS) service agreements • own and manage contract setup, delivery, and financials (Revenue & CM) • develop specialized knowledge in the discipline, serving as a best practice/quality resource and contributing to strategy and policy development • build and maintain proactive long-term relationships with customers • execute a comprehensive engagement and communications strategy to maintain high customer satisfaction and gather constant feedback • act as the first point of contact for all contract and customer-related issues • develop and maintain technical knowledge to educate customers on the value of products and services, driving CLS upsell opportunities • provide continuous insight and relay the voice of the customer to internal teams, including Sales, Product Line, Technical Support, and Engineering

• Oversee CRM data across its full lifecycle, ensuring proper governance, integrity, usage, and optimization as the primary data custodian while facilitating requirement intake, analysis, and validation. • Define and enforce data policies, quality metrics, access controls, and ensure adherence to corporate regulations, retention, and FCL standards. • Monitor and improve data quality through cleansing, validation, and issue resolution while identifying and addressing risks, breaches, and vulnerabilities. • Automate data processes, manage data extraction/imports, and evaluate requirements for reporting, queries, and system integrations. • Partner with stakeholders and project teams to gather, document, and prioritize CRM data requirements; assess impacts, resolve data issues, provide guidance, and ensure alignment with business goals, data governance standards, and effective support of business needs.

Role Description Great Hearts Academies is committed to serving the students within our special education population in a manner that reflects and affirms their dignity and rightful participation within the larger student body. Through the use of consultation, resource, and inclusion models in a variety of academic environments, the Special Education team aims to provide support for students while working to ensure as much time as appropriate is spent within the general classroom. - Lesson planning for learning activities that align with individual student IEP goals (e.g. Specially Designed Instruction) - Teaching subject(s) and lessons to students receiving special education and related services. - Monitor and track student progress - Providing direct and consultative services to students with IEPs in the school environment - Collaborating with related service providers and assisting general education staff in the implementation of accommodations and modifications - Writing and maintaining all IEPs, Prior Written Notices, and evaluation paperwork, ensuring compliance with state and federal guidelines - Planning and facilitating committee meetings throughout the special education process, as well as leading ongoing communication and collaboration with parents, staff, and administrative staff regarding student planning and progress. - Facilitating the transition of new enrollees eligible for special education and related services. Qualifications - Bachelor's degree required; Master's degree preferred - 1-2 years of special education experience. - Certifications: SPED certification provision or standard to include, AZ Mild to Moderate, K-12 Cross-Categorical SPED. Certifications in specific learning disabilities such as, Moderate/Severe Disabilities K-12, or Intern/Alternative may be accepted. Requirements - Requires but is not limited to standing, sitting, repetitious hand and body movements, bending, squatting, and reaching. - May be required to move or position equipment up to 15 pounds approximately. - Employment is contingent upon successful completion of a criminal history background check and fingerprint clearance in accordance with state requirements. - Travel required: May need to travel locally for training and professional development opportunities. Company Description Great Hearts Academies is an Equal Opportunity Employer.