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Customer Success Manager – Controls, NAM – South Region
Location
United States
Posted
7 days ago
Salary
$104.2K - $173.7K / year
Seniority
Senior
Job Description
Customer Success Manager – Controls, NAM – South Region
Switzerland Global Enterprise
• responsible for managing and developing strong relationships with our existing contractual customers • generating controls aftermarket services growth in the existing contractual customer base • primary point of contact ensuring that our products and services are providing value in those customers achieving their business goals • driving growth in the contractual base with our existing and next generation of Controls Lifecare Service (CLS) service agreements • own and manage contract setup, delivery, and financials (Revenue & CM) • develop specialized knowledge in the discipline, serving as a best practice/quality resource and contributing to strategy and policy development • build and maintain proactive long-term relationships with customers • execute a comprehensive engagement and communications strategy to maintain high customer satisfaction and gather constant feedback • act as the first point of contact for all contract and customer-related issues • develop and maintain technical knowledge to educate customers on the value of products and services, driving CLS upsell opportunities • provide continuous insight and relay the voice of the customer to internal teams, including Sales, Product Line, Technical Support, and Engineering
Job Requirements
- Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of relevant experience)
- 6+ years experience with GE Controls Products, Mark VIe control system in commercial, services, engineering and/or project management
- 50% travel
- Strong oral and written communication skills
- Strong interpersonal and leadership skills
- Demonstrated ability to analyze and resolve problems
- Demonstrated ability to lead programs/projects
- Ability to document, plan, market, and execute programs
- 10 years of experience with GE control product systems (Mark VI/Mark Vie/..) in commercial, services, engineering, and/or project management
- 6 years of experience in the OT Cyber Security industry, in Mark VIe field engineering or OTR engineering
- High proficiency with computer tools (MS Office suite)
Benefits
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
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