• Lead multiple concurrent enterprise SaaS implementation projects from kickoff through stabilization • Develop and manage project plans, schedules, milestones, scope, risks, and customer deliverables • Coordinate internal and customer teams to ensure projects are delivered on time, within scope, and aligned to business objectives • Serve as the primary project management contact for assigned customers, building trusted relationships with stakeholders • Facilitate project meetings, establish clear expectations, communicate progress, and drive timely decisions • Proactively identify, communicate, and escalate project risks, issues, and dependencies • Prepare customer status reports, executive updates, and Steering Committee presentations • Maintain project documentation, RAID logs, action trackers, and implementation artifacts across project management platforms • Track project milestones and ensure deliverables and phase exit criteria are completed • Execute a standardized implementation methodology to deliver predictable, high-quality customer outcomes • Capture lessons learned and identify opportunities to improve delivery through standardization, automation, and best practices

• Own day-to-day coordination, prioritization, and management of work for Support clients and the Service Desk. • Keep client websites secure and up-to-date, address enhancement requests, and guide clients through documented planning, quality assurance, and launch processes for updates. • Serve as a dependable client contact for Support accounts, proactively communicate ticket status, guide clients through request scoping, and present progress or requirements confidently in check-in meetings. • Shadow Senior Project Managers on large-scale, complex client engagements to learn agency delivery methodologies and project lifecycles while actively supporting day-to-day execution, including shepherding development tickets, meeting scheduling and summaries, performing QA testing, and managing content entry. • Manage support schedules, project budgets, and ticket scopes proactively. • Participate in internal team and client meetings, evaluate minor technology frameworks or enhancements, and maintain high organization standards for ticket tracking. • Learn and utilize internal PM tools, ticketing systems, and emerging AI tools to improve personal task efficiency and share helpful insights with the project management team.

• Assists in establishing objectives for small to medium sized projects to achieve business results by established critical dates • Assist in coordinating inter-project dependencies, resource allocation, release planning, technology and architecture to meet business needs. • Assists in coordinating changes in project direction, scope, benefits, costs, and timing while minimizing financial risks. • Ensures adherence to same. • Works actively with MS Office tools like Word, Excel and PowerPoint.

• Provide execution leadership for a portfolio of small to standard size substation projects • Responsible for scope, cost, schedule, and risk management as well as quality and customer satisfaction for all assigned programs and projects • Manage a portfolio of small to standard projects • Act as a single point of contact for customer contacts and internal / external project team • Assume overall responsibility for project leadership and strategy including planning, directing and controlling resources / processes • Estimate budgets and track / influence costs of projects; ensure on time completion within budget • Engage in pre-contract processes during project scope, schedule and cost development • Coordinate resolution of issues through change management and ensure timely collection of monies