We champion your mission-focused organization by creating beautiful and flexible websites and applications.
Digital Project Coordinator
Location
United States
Posted
3 days ago
Salary
$55K - $70K / year
Seniority
Junior
Job Description
Digital Project Coordinator
Urban Insight
• Own day-to-day coordination, prioritization, and management of work for Support clients and the Service Desk. • Keep client websites secure and up-to-date, address enhancement requests, and guide clients through documented planning, quality assurance, and launch processes for updates. • Serve as a dependable client contact for Support accounts, proactively communicate ticket status, guide clients through request scoping, and present progress or requirements confidently in check-in meetings. • Shadow Senior Project Managers on large-scale, complex client engagements to learn agency delivery methodologies and project lifecycles while actively supporting day-to-day execution, including shepherding development tickets, meeting scheduling and summaries, performing QA testing, and managing content entry. • Manage support schedules, project budgets, and ticket scopes proactively. • Participate in internal team and client meetings, evaluate minor technology frameworks or enhancements, and maintain high organization standards for ticket tracking. • Learn and utilize internal PM tools, ticketing systems, and emerging AI tools to improve personal task efficiency and share helpful insights with the project management team.
Job Requirements
- Minimum of one year of project management or project coordination experience, preferably at a digital agency in web design and development.
- Demonstrated ability to coordinate and prioritize support requests.
- Proficiency with Drupal and/or WordPress, including content entry, basic configuration, and troubleshooting minor site issues.
- Strong client communication and presentation skills.
- Ability to produce concise, clear, professional memos, documentation, and ticket requirements.
- Active use of AI tools in your current workflow to improve project delivery efficiency.
- Bachelor’s degree in a related field or equivalent experience.
- Previous success working remotely.
- Solid understanding of Agile or ticket management practices (Scrum and Kanban processes) is a plus.
Benefits
- Medical, Dental and Vision insurance (95% employer-paid for you)
- Paid time off (15 days increasing to 20 after four years)
- Holiday time off (~10 days per year)
- Company-sponsored 401(k) plan with employer match
- An annual customized training plan and time to study
- Performance and compensation reviews annually
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