• Collaborate closely with internal stakeholders • Support quality improvements within operational teams • Ensure compliance with statutory requirements • Implement improvement plans to enhance service delivery • Provide training and support to branch teams

• Support the preparation, service, and presentation of food to a high standard • Maintain cleanliness and hygiene across kitchen and service areas • Assist with food labelling, temperature checks, and allergen controls • Provide excellent customer service to pupils, staff, and visitors • Set up and clear service areas, ensuring smooth day-to-day operations • Follow all food safety, health & safety, and safeguarding procedures • Contribute to hospitality events and occasional out-of-hours functions

• Respond to inbound calls and digital inquiries from prospective patients seeking fertility services in a timely, professional, and compassionate manner • Provide clear, accurate information regarding fertility services, scheduling processes, and next steps, while addressing patient questions with empathy and sensitivity • Schedule new patient consultations accurately based on provider availability, patient needs, and established protocols • Serve as a trusted guide for patients during their initial interaction, recognizing that many callers may be experiencing emotional stress or uncertainty • Coordinate with clinical teams, practice staff, and leadership to ensure a smooth transition from initial contact to scheduled care, particularly when special circumstances or complex needs arise • Accurately document all patient interactions, relevant details, and scheduling outcomes in designated systems to ensure continuity of care and data integrity • Prepare reports and manage workflows for specialized patient populations, including oncology patients and partner-program participants with enhanced benefits • Maintain compliance with HIPAA, patient privacy standards, and all organizational policies and procedures • Participate in quality assurance activities, training, and coaching to continuously improve patient experience, communication skills, and operational accuracy • Conduct timely and appropriate follow-up with patients as needed to support access to care and completion of scheduling

Role Description As a Senior Parabroker, you will bridge the gap between technical credit analysis and end-to-end file management, taking complete ownership of applications from initial assessment through to submission and settlement support. Designed for a commercial thinker who thrives with minimal supervision, this position allows our onshore brokers to focus entirely on growth while you manage the end-to-end technical execution of each loan. Responsibilities - End-to-End File Management: Lead residential loan applications from the initial file assessment phase directly through to submission, condition management, and final settlement support. - Document Review & Verification: Conduct thorough reviews of client compliance documents and proactively identify any outstanding requirements. - Credit & Policy Analysis: Analyze client income, existing liabilities, serviceability constraints, and evolving lender policies. - Scenario Structuring: Design and structure complex lending scenarios across diverse applicant types, including PAYG, self-employed, company, trust, and SMSF borrowers. - Lender & Product Strategy: Formulate lending strategies and recommend suitable products by critically comparing lender policies, pricing structures, turnaround times, and overall suitability. - Application Packaging: Prepare comprehensive, high-quality submission notes, draft credit papers, and package flawless loan applications for submission. - Stakeholder Liaising: Serve as a central point of contact to coordinate with lenders, BDMs, and internal broker support teams to resolve file reworks and track progress. - Diverse Lending Scenarios: Seamlessly assist with specialized files, including refinances, debt consolidation, investment lending, and business purpose lending scenarios. Qualifications - Experience: Minimum 3-5 years of dedicated Australian mortgage broking experience in a Para-Broker, Senior Loan Processor, or Broker Support role. - Lifecycle Competency: Proven track record managing complex files fully from the initial client enquiry stage all the way through to settlement. - Policy Knowledge: Deep, working knowledge of the Australian lending policy landscape. - Complex Structures: Direct experience analyzing and structuring complex files involving Self-Employed lending, SMSF lending, Trusts & Companies, Refinances, PAYG applications, and Business lending. - Operational Skills: Exceptional written and verbal communication skills, extreme attention to detail, and the organizational capacity to drive multiple active files simultaneously. Preferred Skills & Technologies - High-Volume Background: Prior experience supporting high-volume Australian mortgage brokers is highly desirable. - Core Systems: Proficient hands-on experience utilizing the Connective aggregator platform and Mercury CRM. - Calculators & Tech: Familiarity with Quickli (or equivalent policy/servicing software), various Australian lender servicing calculators, and major lender portals. - Collaboration Tools: Daily proficiency with Microsoft Teams, Outlook, and phone communication tools. Benefits - Salary range: $2300-3000 AUD (The final amount will be at the client's discretion based on the candidate’s skills and experience) - Working Hours: Following AU business hours (Full-time) - Work set-up: 100% Remote work under Independent Contractor Agreement - Holidays: TBD - Target Start Date: ASAP