• Respond to inbound calls and digital inquiries from prospective patients seeking fertility services in a timely, professional, and compassionate manner • Provide clear, accurate information regarding fertility services, scheduling processes, and next steps, while addressing patient questions with empathy and sensitivity • Schedule new patient consultations accurately based on provider availability, patient needs, and established protocols • Serve as a trusted guide for patients during their initial interaction, recognizing that many callers may be experiencing emotional stress or uncertainty • Coordinate with clinical teams, practice staff, and leadership to ensure a smooth transition from initial contact to scheduled care, particularly when special circumstances or complex needs arise • Accurately document all patient interactions, relevant details, and scheduling outcomes in designated systems to ensure continuity of care and data integrity • Prepare reports and manage workflows for specialized patient populations, including oncology patients and partner-program participants with enhanced benefits • Maintain compliance with HIPAA, patient privacy standards, and all organizational policies and procedures • Participate in quality assurance activities, training, and coaching to continuously improve patient experience, communication skills, and operational accuracy • Conduct timely and appropriate follow-up with patients as needed to support access to care and completion of scheduling

Role Description As a Senior Parabroker, you will bridge the gap between technical credit analysis and end-to-end file management, taking complete ownership of applications from initial assessment through to submission and settlement support. Designed for a commercial thinker who thrives with minimal supervision, this position allows our onshore brokers to focus entirely on growth while you manage the end-to-end technical execution of each loan. Responsibilities - End-to-End File Management: Lead residential loan applications from the initial file assessment phase directly through to submission, condition management, and final settlement support. - Document Review & Verification: Conduct thorough reviews of client compliance documents and proactively identify any outstanding requirements. - Credit & Policy Analysis: Analyze client income, existing liabilities, serviceability constraints, and evolving lender policies. - Scenario Structuring: Design and structure complex lending scenarios across diverse applicant types, including PAYG, self-employed, company, trust, and SMSF borrowers. - Lender & Product Strategy: Formulate lending strategies and recommend suitable products by critically comparing lender policies, pricing structures, turnaround times, and overall suitability. - Application Packaging: Prepare comprehensive, high-quality submission notes, draft credit papers, and package flawless loan applications for submission. - Stakeholder Liaising: Serve as a central point of contact to coordinate with lenders, BDMs, and internal broker support teams to resolve file reworks and track progress. - Diverse Lending Scenarios: Seamlessly assist with specialized files, including refinances, debt consolidation, investment lending, and business purpose lending scenarios. Qualifications - Experience: Minimum 3-5 years of dedicated Australian mortgage broking experience in a Para-Broker, Senior Loan Processor, or Broker Support role. - Lifecycle Competency: Proven track record managing complex files fully from the initial client enquiry stage all the way through to settlement. - Policy Knowledge: Deep, working knowledge of the Australian lending policy landscape. - Complex Structures: Direct experience analyzing and structuring complex files involving Self-Employed lending, SMSF lending, Trusts & Companies, Refinances, PAYG applications, and Business lending. - Operational Skills: Exceptional written and verbal communication skills, extreme attention to detail, and the organizational capacity to drive multiple active files simultaneously. Preferred Skills & Technologies - High-Volume Background: Prior experience supporting high-volume Australian mortgage brokers is highly desirable. - Core Systems: Proficient hands-on experience utilizing the Connective aggregator platform and Mercury CRM. - Calculators & Tech: Familiarity with Quickli (or equivalent policy/servicing software), various Australian lender servicing calculators, and major lender portals. - Collaboration Tools: Daily proficiency with Microsoft Teams, Outlook, and phone communication tools. Benefits - Salary range: $2300-3000 AUD (The final amount will be at the client's discretion based on the candidate’s skills and experience) - Working Hours: Following AU business hours (Full-time) - Work set-up: 100% Remote work under Independent Contractor Agreement - Holidays: TBD - Target Start Date: ASAP

• Conducts on-site product testing and selection for water treatment applications • Conducts "Coagulation Studies" for potable water products • Conducts wastewater product selection studies for municipal and industrial clarification • Conducts sludge dewatering studies for municipal and industrial applications • Conducts coagulation and permanganate demand studies and makes treatment recommendations for iron filtration systems • Supports water treatment chemical sales efforts for industrial, municipal, and metal finishing markets • Assists professional organizations by assisting in professional training seminars • Assists in developing new products and applications for Hawkins, Inc. products and services • Conducts plant trials for potable water and wastewater applications • Troubleshoots customer treatment systems and makes recommendations for performance improvement • Assists in training of Hawkins Water Treatment Group personnel in potable and wastewater applications • Assists the sales force in making potable water scale and corrosion treatment recommendations

• Ensure professional communication with patients, clinic personnel, and outside vendors over the phone, via email or other written documentation and respond to all inquiries • Maintain a working knowledge of health care plan requirements and health plan networks • Verify and document insurance information as defined by current business practices • Accurately post all payments received from patients, attorney offices and/or insurance companies • Review Explanation of Benefits (EOB), research denials, rejections and/or excessive reductions • Ensure appropriate forms are used when requesting adjustments, insurance transfers or other specific account changes • Prepare, submit and ensure timely claim accuracy for all physician billing to third party insurance carriers either electronically or via hard copy • Make outbound phone calls to patients or insurance companies as follow up to unpaid, denied or rejected billing claims and document according to current policy • Take inbound calls from patients or insurance companies as follow up to unpaid, denied or rejected billing claims and document according to current policy • Review and work any credit balances to determine if patient and/or insurance company refund is applicable