• Act as the primary point of contact and technical escalation for remote teams and onsite engineers • Manage and prioritise service desk ticket queues, ensuring SLA compliance and timely resolution • Monitor incidents and service requests, performing first-line investigation, diagnosis and appropriate escalation • Ensure accurate ticket logging, documentation and closure within the ITSM platform • Maintain communication with customers and stakeholders throughout the incident lifecycle • Cross-train, mentor and support junior engineers and onsite technicians • Manage and support enterprise endpoint management platforms across Windows and macOS environments • Administer and maintain desktop and server endpoint technologies • Manage software deployment, operating system updates, browser management and patching across a multi-platform estate • Ensure asset lifecycle management and software licensing compliance • Monitor endpoint health, performance and security posture • Identify opportunities to improve infrastructure performance, reliability and user experience • Build strong working relationships with internal stakeholders and external clients

• Collaborate closely with internal stakeholders • Support quality improvements within operational teams • Ensure compliance with statutory requirements • Implement improvement plans to enhance service delivery • Provide training and support to branch teams

• Support the preparation, service, and presentation of food to a high standard • Maintain cleanliness and hygiene across kitchen and service areas • Assist with food labelling, temperature checks, and allergen controls • Provide excellent customer service to pupils, staff, and visitors • Set up and clear service areas, ensuring smooth day-to-day operations • Follow all food safety, health & safety, and safeguarding procedures • Contribute to hospitality events and occasional out-of-hours functions

• Respond to inbound calls and digital inquiries from prospective patients seeking fertility services in a timely, professional, and compassionate manner • Provide clear, accurate information regarding fertility services, scheduling processes, and next steps, while addressing patient questions with empathy and sensitivity • Schedule new patient consultations accurately based on provider availability, patient needs, and established protocols • Serve as a trusted guide for patients during their initial interaction, recognizing that many callers may be experiencing emotional stress or uncertainty • Coordinate with clinical teams, practice staff, and leadership to ensure a smooth transition from initial contact to scheduled care, particularly when special circumstances or complex needs arise • Accurately document all patient interactions, relevant details, and scheduling outcomes in designated systems to ensure continuity of care and data integrity • Prepare reports and manage workflows for specialized patient populations, including oncology patients and partner-program participants with enhanced benefits • Maintain compliance with HIPAA, patient privacy standards, and all organizational policies and procedures • Participate in quality assurance activities, training, and coaching to continuously improve patient experience, communication skills, and operational accuracy • Conduct timely and appropriate follow-up with patients as needed to support access to care and completion of scheduling