• The Site Manager has oversight and responsibility for a particular region and/or field offices for an assigned contract • Responsible for oversight of all aspects of administrative, technical, operational, contractual, and financial components of the program • Responsible for the company’s quality control plan and implementing established workflows, policies, procedures and protocols, and fiscal accountability for work performed on their office • Enforce program changes as specified by the Program Manager and Deputy Program Manager and disseminate guidance to personnel • Ensure ongoing program-wide compliance with contract and company policies, procedures, and guidance, with applicable laws and regulations • Implements, monitors, and ensures the effectiveness of the company’s quality control plan and training programs • Escalates concerns and suggests improvement to the Program Manager • Maintain a consistent level of communication with all employees, other departments, executive management, interacting with high level authorities between agencies • Ensures uniform processes and procedures are implemented and executed across all program offices • Conduct weekly meetings with supervisors to ensure adherence with company and project processes, address any field concerns and elevate issues to Deputy Program Manager for resolution • Assist with schedule management on a weekly basis and ensures staffing is consistent, while maintaining enough flexibility to meet project demands and customer needs • Responsible for monitoring staff utilization and controlling overtime • Conduct random in-person spot checks during field site visit events to ensure contract compliance • Prepare and conduct Site Supervisor evaluations; coaching and corrective action; recommend salary increases for Site Supervisors • Manage and review all schedules on a weekly basis and ensure staffing is consistent and fair in the company’s scheduling database while maintaining enough flexibility to meet project demands • Ensure changes made to the schedule are communicated in a timely manner • Track and monitor weekly and monthly labor hours; approves time sheets and expense reports for staff • Manage and approve all leave requests on a weekly basis • Conduct interviews with candidates for various site positions • Attend and provide an overview of the site operations during each new hire training class • Identify future staffing needs with input from Site Supervisors and Operations Manager • Identify inappropriate employee behavior and or performance issues in collaboration with Site Supervisors and People Services and address through corrective and or disciplinary action • Work with People Services to document progressive discipline actions • Provide recommendations for updates to SOPs to Project Manager and Deputy Program Manager • Ensure that the program is in compliance with quality control standards, training and contractual requirements, but also meets other or exceeds other standards, as necessary • Ensure compliance with the company’s policies and procedures and ensures changes are communicated to the team, as necessary • Assist Program Manager with the development and refinement of policy interpretation, guidelines, and procedures that will improve or enhance service delivery of the program • Manage the financial aspects of all projects and ensures the proper utilization of all staff including limiting overtime hours for all staff • Monitor Power BI to ensure timely, accurate and consistent data collection • Monitor the effectiveness of IT systems and brings any changes and improvements to the IT Steering Committee for implementation

• Lead development, preparation, and submission of research proposals • Ensure all applications meet agency and university guidelines, timelines, and compliance requirements • Manage financial and administrative oversight of assigned grants and contracts • Conduct detailed budget reconciliation and expense validation (AAR review) • Prepare complex financial reports and budget analyses • Lead and coordinate internal CGMT training initiatives and monthly sessions • Identify and support continuous learning opportunities • Provide temporary portfolio support during transitions

Role Description - Lead a team of 8-12 resources, providing strategic direction, coaching, and technical oversight. - Responsible for Project Delivery. - Drive agile execution, ensuring consistent velocity, transparency, and stakeholder engagement. - Execute the EDW technology strategy, ensuring alignment with enterprise goals and segment priorities. - Participate in demand management and planning, assessing impact, feasibility and estimating work effort. - Understand and translate the technical design from the Data Architect team into implemented physical data models that meet data governance, enterprise architecture and business requirements for data warehousing. - Manage data within the data warehouse to ensure efficiency of platform. - Work with operational data and data acquisition teams to manage incoming sources and the down-stream systems to understand and support their needs for reporting and analytics. - Support incident resolution and continuous improvement to drive efficiency across multiple operational run metrics. - Perform other duties as assigned. Qualifications - 12+ years of hands-on experience in multi-terabyte data warehousing engineering projects. - 7+ years of experience as a technology manager for data warehouse teams. - Deep understanding of enterprise data warehousing best practices for technical implementation and providing business value. - Thought leadership in next-evolution modern data architectures. - Best practice EDW testing and validation approaches and implementation. - Strong organizational skills with demonstrated ability to build and manage a high-performing team. - Work with partners to set and meet business service level agreement levels, plan and deliver work to expectations. - Strong communication and interpersonal skills for interacting and collaborating with developers, analysts and business colleagues throughout the organization. - Experience with cloud technologies including AWS and Snowflake. - Experience with Databricks. - Experience with data governance and data management approaches, including data quality.

Role Description The role of the Care Manager Supervisor is to provide supervision and direction to the Care Managers to ensure the delivery of high quality, person-centered Care Management, while meeting all regulatory and TCC requirements. Please note: This CMS role is responsible for supporting Care Managers throughout all five boroughs. To apply for a CMS position please ensure you have taken the CM Promotional examination within the last year and received a passing score. To sign up for the exam please sign up through Absorb or contact the Training Department at trainingdepartment@tricountycare.org. Qualifications - Excellent organizational skills and the ability to attend to details and meet deadlines. - Computer software skills. - Knowledge of CCO/HH Provider Policy Guidance and Manual. - Effective management skills with ability to set priorities and objectives. - Ability to plan, direct, and review the work of others. Requirements - Maintains professional standards while fostering a positive and supportive work environment that promotes a healthy balance, encourages growth, recognizes achievements, and prioritizes open communication to help staff thrive and excel. - Provide leadership and oversight to the assigned Care Managers, ensuring they meet organizational standards and objectives in line with TCC's mission statement. - Conduct weekly one-on-one supervision meetings with staff to provide guidance, support, and performance feedback, ensuring alignment with organizational goals. - Ensure that Care Managers are engaging individuals, representatives and providers through contacts and visits at the required quality cadence, as well as monitoring reasons for no services/ no contact established. - Provide oversight on all aspects of monthly service delivery, including successful and unsuccessful contacts, ensuring accurate and contemporaneous face to face visits and the completion of the monthly checklists. - Ensure Care Managers comply with the required timeframes for delivery of service to new enrollees and monitor their assignments to ensure timely adherence to guidelines. - Monitor the regulatory timelines for conducting and finalizing life plans appropriately and follow up on life plans not finalized and/or semiannual life plans not held. - Assist with Life Plan provider disputes by facilitating discussions between the CM, individuals and provider agency and escalate as needed. - Address and follow-up on escalated complaints/grievances from individuals/Families. - Oversee the follow up of pertinent regulatory documents, including but not limited to, LCED's, DDP2's, etc. - Monitor and analyze reasons for disenrollment of individuals, identifying trends and patterns while focusing on individual retention efforts by addressing their needs, enhancing satisfaction and following strategies to improve overall engagement and outcomes. - Monitor Care Managers' caseloads and reassignments as applicable, per Tri-County Care's established ratios and geographic proximity standards. - Responsible to provide oversight of the individuals who have been risk stratified as high or medium need as well as the specific review of individuals with potential SDOH (social determinants of health) needs. - Ensure active Medicaid status for individuals by monitoring eligibility and addressing Medicaid-related concerns in a timely and accurate manner. - Monitor individuals' OPWDD eligibility status and assist with eligibility status updates. - Ensure collaboration with the Clinical team and participation in meetings regarding complex cases and follow up on recommendations. - Ensure QA audit corrections are responded to and completed accurately by CMs in a timely manner. - Collaborate closely with the resource team to provide resources to individuals, ensuring coordinated care and the alignment of resources to meet the unique needs of each individual. - Ensure timely follow up and clear communication with the incident management team to provide updates, escalate issues, and report potentially reportable incidents to ensure immediate and ongoing health and safety concerns are addressed. - Ensure Care Managers effectively utilize the Reportal as a key tool for monitoring and tracking their caseloads, while encouraging independent ownership of their workload and fostering a proactive initiative-driven approach to care management. - Participate in the hiring process of new Care Management hires. - Collaboration with the CMT and HR teams for monitoring and completing KPI's, 90-day and annual performance reviews. - Collaboration with the HR department to address employee performance concerns, as needed, as well as ensure TCC HR policies are being followed, including but not limited to; PTO requirements, overtime requests, status change requests, etc. - Review and approve bi-weekly time and attendance cards to ensure accuracy, compliance with company policies, and adherence to payroll deadlines. - Works collaboratively with other CMSs and RDs within Tri-County Care. - Provide updates to the RD on a regular basis and actively communicate issues or challenges that arise. - Ensure timely responses to all inquiries and requests, with a commitment to addressing and resolving issues within 24 hours to maintain efficient operations and employee/individual satisfaction. - Acts as the liaison with the respective OPWDD regional office and address escalated issues, i.e. Waiver services approval, crisis cases, special POPs, etc. - Actively lead bi-weekly team meetings, or more often, as necessary, to ensure quality service delivery related to all aspects of the care management role. - Actively participate in all required internal and external meetings, including but not limited to monthly supervisor meetings, CSIDD, etc. - Ensure that the Care Managers participate in mandatory webinars and training sessions, including SLMS trainings, and maintain compliance with TCC policies specifically related to training requirements. - Ensure compliance with all OPWDD regulations and Tri-County Care policies and quality standards. - Maintain an up-to-date Outlook calendar to accurately reflect work-related meetings, appointments, and availability. - Take lead and ownership of assigned tasks and special projects within their respective teams and assist with coverage needs as needed. - Any other responsibilities as deemed necessary by the RD or VP of CM. Company Description