MVM, Inc.

Title: Compliance and Quality Control Manager Travel: Up to 50% Schedule: This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation. About MVM, Inc. Service, Support, Success are the pillars upon which MVM’s founders built the company, and they continue to serve as MVM’s core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated team members. Working at MVM, Inc. takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others. If you can envision joining a team where you will have the opportunity to provide mission driven results; then we are looking for you! Job Summary: As the Compliance and Quality Manager, you are responsible for ensuring that all aspects of MVM’s program operations are compliant with policies and procedures specified by the contract, as well as applicable federal, state, and local laws and regulations and MVM’s own high standards. This includes collaborating with Operational leadership to ensure all quality control plans are executed in compliance with contract requirements. Essential Functions and Responsibilities: - Ensure ongoing program-wide compliance with contract policies, procedures, and guidance; applicable laws and regulations; and MVM policies and procedures. - Lead the implementation and management of the Quality Control program. - Participate in the recurring review/updating of all programmatic policies, procedures and training materials to incorporate best practices and validate ongoing compliance. - Support drafting and development of new policies and procedures. - Conduct regularly scheduled and unannounced internal audits of operations and mission supporting departments to ensure program compliance. - Conduct regularly scheduled and unannounced internal audits of system data and contract records. - Analyze inspection data to identify patterns or trends. - Perform root cause analyses of performance or compliance issues as needed. - Determine appropriate corrective actions in coordination with managers. Track completion and assess effectiveness of all corrective actions. - Ensure contractual compliance with all reporting requirements for all areas of MVM. - Immediately inform MVM Management and program stakeholders of any potential issues or noncompliance. - Make thoughtful recommendations to improve compliance and the overall service and care provided by MVM. - Maintain comprehensive, well-organized records of all compliance activities. - Perform all other duties as assigned. Minimum Qualifications & Skills: - Possess a bachelor’s degree from an accredited university (or an associate degree with two or more years of extra relevant experience may be substituted for a bachelor’s degree, or more than four years of related experience may be substituted for a degree). - Have at least two years of documented experience in a field related to security, law, social work, detention, corrections, or similar occupational area. - Demonstrate management and supervisory experience applicable to the goals and objectives of this requirement and appropriate for a similar program environment. - Two (2) years of experience in either compliance, quality assurance, or another field related to the implementation and monitoring of programmatic compliance to licensing, accreditation, and/or policies. - Available to work a flexible schedule, including nights and weekends. - Must be able to travel for extended periods of time (up to 50%). - Have strong organizational and interpersonal skills. - Must possess excellent written and verbal communication skills. Be able to manage multiple priorities simultaneously and follow through successfully. Preferred Qualifications & Skills: - Bilingual in Spanish and English Work Schedule: This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation. Clearance: - Applicants selected will be subject to a government background investigation and may be required to meet the following conditions of employment. Security Requirements: - Ability to obtain/maintain a Security Clearance. - Favorable credit check for all cleared positions. - Successfully pass a background investigation, drug screen. - May be required to pass or present specific requirements depending on the program (i.e., DOT exam, vaccinations, CPR, flu shot). - US Citizenship Physical Requirements/Working Conditions: Duration: Full-Time Travel: Up to 50% Schedule: Monday-Friday business hours. Position also requires some late night, early morning, and weekend hours to complete off-hour audits. Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees and the ability to regularly travel via air, car, train, etc. Climbing/Stooping/Kneeling: 15% - 49% of the time. Lifting/Pulling/Pushing: 10% - 25% of the time. Fingering/Grasping/Feeling: Must be able to write, type, and use a telephone system 75% - 100% of the time. Physical Dimensions: May move 20-30 lbs. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description. Due to the high volume of applications received, the Talent Acquisition Department will contact you directly, should you be selected to advance in our recruitment process. For more information about the company please visit our website at www.mvminc.com MVM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class. MVM complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please direct your inquiries to hrsupport@mvminc.com.

• Assist in the oversight of all aspects of the Command Center • Supervise Travel Analysts assigned to different schedules • Ensure established workflows, policies, procedures and protocols, and fiscal accountability are performed and enforced in Command Center • Verify and confirm all scheduled trips and reports are executed accurately and in a timely manner • Confirm information entered in MVM’s proprietary transport system is correct and ensuring all stakeholders are notified of scheduled transports • Implement and enforce company’s and client’s policies and procedures • Ensure ongoing compliance with contract and company policies, procedures, and guidance, with applicable laws and regulations • Maintain consistent communication with field managers and staff, the Customer, subcontractor, and stakeholders • Receive and review travel requests for accuracy to coordinate travel • Responsible for creating ground transportation routes and maximizing air travel to accommodate transportation requests • Review all command center emails and respond to emails in a timely manner • Ensure requests meet all required contract standards and policies • Responsible for assigning available staff on trips, ensuring maximization of staff and managing overtime • Monitor time and attendance and the team’s work output to ensure technical performance and productivity • Provide technical leadership, support, and guidance to the team; coach team members to ensure sound decisions are made regarding travel coordination • Identify inappropriate employee behavior and/or performance issues in collaboration with Command Center Managers and address through corrective and/or disciplinary action • Assist with employee training and collaborate with the Training Department to ensure compliance with contractual requirements. • Perform other duties as assigned.

Title: Field Site Supervisor Schedule: This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation. About MVM, Inc. Service, Support, Success are the pillars upon which MVM’s founders built the company, and they continue to serve as MVM’s core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated team members. Working at MVM, Inc. takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others. If you can envision joining a team where you will have the opportunity to provide mission driven results; then we are looking for you! Job Summary: The Site Supervisor is responsible for supervising assigned employees within a designated region and/or field offices for the contract assigned. The Site Supervisor is a strategic position that assists in oversight of all aspects of administrative, technical, operational, contractual, and financial components of the program. In addition, this position is responsible for ensuring established workflows, policies, procedures and protocols, and fiscal accountability are performed in their office. ssential Functions and Responsibilities: - Enforce program changes as specified by the Program Manager and Deputy Program Manager and disseminate guidance to personnel. - Ensure ongoing program-wide compliance with contract and company policies, procedures, and guidance, with applicable laws and regulations. - Implement, monitor, and ensure the effectiveness of the company’s quality control plan and training programs. Escalates concerns and suggests improvement to the Site Manager. - Report any operational, compliance, and/or field wellness checks issues to Site Manager and Deputy Program Manager. - Frequently and consistently interact with assigned Field Specialists throughout the shift to gauge assistance, address questions, and/or resolve any concerns, etc. - Conduct in person spot checks during field site wellness events to verify contract compliance, including review of documentation for completeness and accuracy. - Support field safety and wellness operations by ensuring Field Specialists follow established protocols, procedures, and safety standards. - Conduct operational inspections of program activities, office, equipment, etc. - Manages and reviews all schedules on a weekly basis and ensures staffing is consistent and fair in the company’s scheduling database while maintaining enough flexibility to meet project demands. Ensures changes made to the schedule are communicated and updated in the company schedule system in a timely manner. - Provides coaching, mentoring and corrective action; escalates when needed to the Site Manager. - Provides input on future staffing needs with the Site Manager and the Program Manager and Deputy Program Manager. - Identifies inappropriate employee behavior and/or performance issues in collaboration with Site Managers and address through corrective and or disciplinary action. - Manages and communicates with on-site teams, consisting of Administrative Assistants and Field Specialists. - Ability to manage multiple projects simultaneously as well as providing required reports to Executive Management on a timely basis, while managing, verifying and updating information in the company database system. - Ensures that the program is in compliance with quality control standards, training and contractual requirements, but also meets other or exceeds other standards as necessary. - Ensures compliance with the company’s policies and procedures and ensures changes are communicated to the team as necessary. - Reviews employee training status and certifications, if applicable, to stay current and meet all contractual requirements on a monthly or as needed basis. - Assists Site Manager in conducting orientation and on-the-job training for Administrative Assistants and Field Specialists with regular check-ins to ensure all direct reports are on-boarded correctly. - Assists in ensuring the proper utilization of all staff to include limiting overtime hours for all staff. - Provides updated reports pertaining to on-site operations as needed - Identify trends and deficiencies in documentation quality, timeliness, and data integrity, and escalate recommendations for corrective actions to improve overall compliance and performance. - Monitors Power BI (Case Work Orders, Time-In Transit, Field Specialist Hours Worked/OT, Field Specialist Not Worked, etc.) and the effectiveness of IT systems and brings any changes and improvements to the IT Steering Committee for implementation. - Other duties as assigned. Minimum Qualifications & Skills: - Possess a bachelor’s degree from an accredited university (an associate degree with two or more years of extra relevant experience may be substituted for a bachelor’s degree, or more than four years of related experience may be substituted for a degree) and, - Have at least two years or more of documented experience in a field related to law, social work, detention, corrections, or similar occupational area; and (a minimum of four years of experience is required when an associate degree with two or more years of relevant experience is substituted for a bachelor’s degree or 6 years of experience in a related field when four years of experience is substituted for a degree) and, - Demonstrate experience applicable to the goals and objectives of this requirement and appropriate for a similar program environment. Must be accessible by mobile phone 24/7/365. - 1 year of experience supervising employees in a similar program environment or has completed the MVM Site Temp Lead Program. - Valid driver's License, clean driving record. - The work schedule may fluctuate according to work demands including evenings and weekends, periodic long and irregular working hours. Travel required frequently - between offices, within the service area, to audit trips, and to attend meetings and conferences as required to fulfill the obligations and responsibilities of the position - Available to work a flexible schedule, including nights and weekends. - Availability to travel regularly within the United States. - Have investigative and report writing experience. - Must show proof of US passport or be in the process of obtaining one, unless specified otherwise in the contract. Preferred Qualifications & Skills: - Bilingual in English and Spanish preferred. Work Schedule: This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation. Clearance: - Applicants selected will be subject to a government background investigation and may be required to meet the following conditions of employment. Security Requirements: - Must be a U.S. Citizen - Ability to obtain/maintain a Security Clearance - Favorable credit Check. - Successfully pass a background investigation, drug screen. - May be required to pass or present specific requirements depending on the position (i.e., DOT exam, vaccinations, CPR, flu shot). Physical Requirements/Working Conditions: - Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees. - Climbing/Stooping/Kneeling: 0% - 10% of the time. - Lifting/Pulling/Pushing: 0% - 10% of the time, must be able to lift up to 40 lbs. - Fine Motor Skills/Dexterity: Must be able to write, type and use a telephone system 100% of the time. - Sitting: Sitting for prolonged and extended periods of time. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description. Due to the high volume of applications received, the Talent Acquisition Department will contact you directly, should you be selected to advance in our recruitment process. For more information about the company please visit our website at www.mvminc.com MVM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class. MVM complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please direct your inquiries to hrsupport@mvminc.com.

Title: Site Manager - Field Location: Remote Schedule: This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation. About MVM, Inc. Service, Support, Success are the pillars upon which MVM’s founders built the company, and they continue to serve as MVM’s core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated team members. Working at MVM, Inc. takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others. If you can envision joining a team where you will have the opportunity to provide mission driven results; then we are looking for you! Job Summary: The Site Manager has oversight and responsibility for a particular region and/or field offices for an assigned contract. The Site Manager is a strategic position that is responsible for oversight of all aspects of administrative, technical, operational, contractual, and financial components of the program. In addition, this position is responsible for the company’s quality control plan and implementing established workflows, policies, procedures and protocols, and fiscal accountability for work performed on their office. Essential Functions and Responsibilities: - Enforce program changes as specified by the Program Manager and Deputy Program Manager and disseminate guidance to personnel. - Ensure ongoing program-wide compliance with contract and company policies, procedures, and guidance, with applicable laws and regulations. - Implements, monitors, and ensures the effectiveness of the company’s quality control plan and training programs. Escalates concerns and suggests improvement to the Program Manager. - Maintain a consistent level of communication with all employees, other departments, executive management, interacting with high level authorities between agencies. - Ensures uniform processes and procedures are implemented and executed across all program offices. - Conduct weekly meetings with supervisors to ensure adherence with company and project processes, address any field concerns and elevate issues to Deputy Program Manager for resolution. - Assist with schedule management on a weekly basis and ensures staffing is consistent, while maintaining enough flexibility to meet project demands and customer needs. - Responsible for monitoring staff utilization and controlling overtime. - Conduct random in-person spot checks during field site visit events to ensure contract compliance. - Prepare and conduct Site Supervisor evaluations; coaching and corrective action; recommend salary increases for Site Supervisors. - Manage and review all schedules on a weekly basis and ensure staffing is consistent and fair in the company’s scheduling database while maintaining enough flexibility to meet project demands. Ensure changes made to the schedule a communicated in a timely manner. - Track and monitor weekly and monthly labor hours; approves time sheets and expense reports for staff. - Manage and approve all leave requests on a weekly basis. - Conduct interviews with candidates for various site positions. - Attend and provide an overview of the site operations during each new hire training class. - Identify future staffing needs with input from Site Supervisors and Operations Manager. - Identify inappropriate employee behavior and or performance issues in collaboration with Site Supervisors and People Services and address through corrective and or disciplinary action. - Work with People Services to document progressive discipline actions. Maintain a consistent level of communication with all employees, other departments, executive management, interacting with high level authorities between agencies. - Manage and communicate with on-site teams that consist of Site Supervisor, Office Administrators, Logistics Specialists and Transportation Specialists. - Ability to manage multiple projects simultaneously as well as providing required reports to Executive Management on a timely basis, while managing, verifies and updates information in the company database system. - Provide recommendations for updates to SOPs to Project Manager and Deputy Program Manager. - Ensure that the program is in compliance with quality control standards, training and contractual requirements, but also meets other or exceeds other standards, as necessary. - Ensure compliance with the company’s policies and procedures and ensures changes are communicated to the team, as necessary. - Assist Program Manager with the development and refinement of policy interpretation, guidelines, and procedures that will improve or enhance service delivery of the program. - Assist with documenting best practices and processes for their program. - Review employee training status and certifications, if applicable, to stay current and meet all contractual requirements. - Conduct orientation and on-the-job training for Site Supervisors and Administrative Assistants with regular check-ins to ensure all direct reports are on-boarded correctly. - Manage the financial aspects of all projects and ensures the proper utilization of all staff including limiting overtime hours for all staff. - Monitor Power BI (Case Work Orders, Time-In Transit, Field Specialist Hours Worked/OT, Field Specialists Not Worked, etc.) to ensure timely, accurate and consistent data collection. - Monitor the effectiveness of IT systems and brings any changes and improvements to the IT Steering Committee for implementation. - Other duties as assigned. Minimum Qualifications & Skills: - Possess a bachelor’s degree from an accredited university (or an associate degree with two or more years of extra relevant experience may be substituted for a bachelor’s degree, or more than four years of related experience may be substituted for a degree). - Have at least two years or more of documented experience in a field related to law, social work, detention, corrections, or similar occupational area. - Demonstrate management and supervisory experience applicable to the goals and objectives of this requirement and appropriate for a similar program environment. - 2 years’ experience managing employees in a similar program environment. - Able to foster strong business relationships with internal and external customers and employees at all levels and across multiple stakeholders. - Ability to leverage technology to manage contract requirements and improve complex processes and procedures while also managing expectations of stakeholders and employees. - Collaborate across all operational support areas to ensure company best practices are continuously incorporated and consistently executed across the program. - Strong oral, written, and interpersonal communication skills. - Must have investigative, analytical skills and report writing experience. - Valid driver's License, clean driving record. - Must be accessible by mobile phone 24/7/365. - The work schedule may fluctuate according to work demands including evenings and weekends, periodic long and irregular working hours. Travel is required frequently between offices, within the service area, and to attend meetings and conferences as required to fulfill the obligations and responsibilities of the position. - Available to work a flexible schedule, including nights and weekends. - Availability to travel regularly within the United States. - Must show proof of US passport or be in the process of obtaining one. Preferred Qualifications & Skills: - Bilingual in English and Spanish preferred. Work Schedule: This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation. Clearance: - Applicants selected will be subject to a government background investigation and may be required to meet the following conditions of employment. Security Requirements: - Must be a U.S. Citizen - Ability to obtain/maintain a Security Clearance - Favorable credit Check. - Successfully pass a background investigation, drug screen. - May be required to pass or present specific requirements depending on the position (i.e., DOT exam, vaccinations, CPR, flu shot). Physical Requirements/Working Conditions: - Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees. - Climbing/Stooping/Kneeling: 0% - 10% of the time. - Lifting/Pulling/Pushing: 0% - 10% of the time, must be able to lift up to 40 lbs. - Fine Motor Skills/Dexterity: Must be able to write, type and use a telephone system 100% of the time. - Sitting: Sitting for prolonged and extended periods of time. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description. Due to the high volume of applications received, the Talent Acquisition Department will contact you directly, should you be selected to advance in our recruitment process. For more information about the company please visit our website at www.mvminc.com MVM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class. MVM complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please direct your inquiries to hrsupport@mvminc.com.

• Organizing, planning, managing, scheduling, staffing, and setting goals for the 24/7 Command Center operations. • Track work orders closely in MVM’s proprietary system. • Run reports and recommend process/systems improvements. • Point of contact for Site Managers and will interact with the client, as needed. • Implement and enforce company’s and clients’ policies and procedures. • Ensure accurate and consistent data collection to support real-time operational decision-making. • Perform data quality and analysis of company’s Power BI reports. • Monitor employee schedules and workflow based on activity volume. • Responsible for staff recruiting, performance evaluations, training, and development of Command Center staff.

• The Travel Analyst coordinates and makes travel and lodging arrangements for Field Safety Specialists under the project assigned. • Responsible for evaluating flight travel time and for selecting the most efficient and cost-effective travel with the goal of minimizing staff travel time. • Responsible for flight bookings, itineraries, car rentals, etc. for Field Safety Specialists as well as entering travel requests into the company’s scheduling system. • Receive and review case work orders and confirm date and time of visit with Sponsor to schedule site visit. • Coordinate travel for Field Safety Specialists once site visits are confirmed with the Sponsor, ensuring all arrangements comply with requirements and company procedures. • Schedule and confirm Field Safety Specialist travel within 24 hours after receiving confirmation of site visit. • Work closely and in conjunction with the corporate travel contractor to book flights, lodging and ground transportation. • Responsible for entering travel requests into the company’s Scheduling System and creating work orders for each order. • Work with supervisory management and elevate concerns as needed. • Communicate travel requirement(s) to the Field Safety Specialists. • Confirm bookings with each Field Safety Specialist and appropriate parties. • Provide Field Safety Specialists date and time of arrival for each case assigned. • Aid in changing and/or canceling flights, provides Field Safety Specialist with travel-related information. • Remain aware of travel-related information that may cause delays or prevent flight connections from occurring and communicate this information to the Field Safety Specialist in route. • Make last-minute travel arrangements or cancellations due to inclement weather or other travel emergencies. • Ensure accurate transportation itinerary information is available to employees and appropriate parties. • Answer phones and return phone calls in a timely manner. • Perform other duties as assigned.