Role Description Are you looking to start your career in customer service and make a meaningful impact on people's lives? Aira, a leading innovator in assistive technology, is seeking enthusiastic and compassionate individuals to join our Customer Care team. As a Customer Care Representative, you will play a crucial role in providing exceptional support to our users, who are blind or have low-vision, as they navigate their day-to-day activities using our innovative platform. - Customer Support: Respond promptly and empathetically to inbound calls, emails, and text message inquiries from Aira users. Provide guidance and assistance regarding billing, subscription plans, and any questions about Aira’s products and services. - Technical Troubleshooting: Assist users with technical issues related to the Aira app or equipment, ensuring a smooth and seamless experience during their interactions. - Training and Onboarding: Educate new users on how to effectively use the Aira platform, explaining its features, functionalities, and best practices. - Documentation: Maintain detailed and accurate records of user interactions, ensuring all information is logged in the CRM system to track and manage customer issues effectively. - Collaboration: Work closely with other Customer Care team members, sharing insights, and collaborating to provide consistent and exceptional support. - User Advocacy: Be the voice of the users within the company, conveying feedback and suggestions to the product and development teams to continuously improve the Aira platform. - Quality Assurance: Participate in quality assurance activities to ensure service excellence and adherence to Aira's standards. Qualifications - Minimum 2 years of customer service experience. - Education: High school diploma or equivalent is required. Additional education or certifications in customer service or related fields are a plus. - Disability Awareness: Experience working with people with disabilities or with accessibility technology, including full range of accommodations used by the blind and low vision community (e.g. JAWS). - Communication Skills: Excellent verbal and written communication skills are essential for effectively assisting users and conveying information clearly. - Empathy and Patience: Demonstrated ability to empathize with users and remain patient during challenging situations. - Technical Aptitude: Basic understanding of smartphones, applications, and other technology-related devices is preferred. - Problem-Solving Abilities: Strong analytical skills to identify and resolve user issues effectively. - Adaptability: Ability to work in a fast-paced environment and adapt to changing priorities and customer needs. - Team Player: Willingness to collaborate with colleagues and contribute to a positive team atmosphere. - Availability: Flexibility to work various shifts, including evenings, weekends, and holidays, as call center operations may require. Weekends will be required. - Bilingual: Proficiency in additional languages (French Canadian and Spanish) is a plus, as Aira serves a diverse user base. - Maintain regular and consistent attendance. Requirements - 100% remote work - always was, always will be. - Maximum of 40 Hours. - Supportive, integrated team environment with ongoing training opportunities. - Paid training. - $15 per hour, 1099 contractor role. Company Description At Aira, we are dedicated to empowering individuals with visual impairments to live more independently and confidently. As Customer Care Representative, you will be at the forefront of delivering exceptional support and enhancing the lives of our Explorers. If you are passionate about making a difference and have a heart for customer service, we invite you to join our team and be part of a mission-driven organization.

Role Description Ми шукаємо Customer Support Agent, який/яка допоможе нам тримати високі стандарти й ставати ще кращими. - Спілкуватися з клієнтами в чаті та інших каналах зв'язку (денні та нічні зміни) - Допомагати, підказувати, вирішувати - Пояснювати правила та політики платформи простою, зрозумілою мовою - Розбиратись із труднощами та помилками користувачів і знаходити рішення - Фіксувати баги та оперативно передавати їх технічній команді - Бути голосом клієнта всередині компанії — збирати фідбек і доносити його до потрібних команд - Розвивати базу знань, щоб користувачі могли самостійно знаходити відповіді швидко й легко Qualifications - Intermediate+ English, письмова: спілкування буде в чаті - Є досвід роботи з клієнтами: телефоном, поштою, в чатах та/або наживо - Відповідальність та організованість Benefits - Повну віддаленість — працюй з будь-якої точки світу - Конкурентну заробітну плату - Можливість зростати — наприклад, перейти в роль QC specialist - Дружню команду, яка підтримає на онбордингу і завжди підкаже - Оплачувану відпустку та лікарняні Company Description Ми створюємо софт у сфері відеострімінгу, який відкриває для користувачів безмежні можливості. Застосунки, які використовують наші рішення, вже входять у топ свого сегменту, активно поширюються по всьому світу і мають понад 10 мільйонів завантажень.

• Спілкуватися з клієнтами в чаті та інших каналах зв'язку (денні та нічні зміни) — допомагати, підказувати, вирішувати; • Пояснювати правила та політики платформи простою, зрозумілою мовою; • Розбиратись із труднощами та помилками користувачів і знаходити рішення; • Фіксувати баги та оперативно передавати їх технічній команді; • Бути голосом клієнта всередині компанії — збирати фідбек і доносити його до потрібних команд; • Розвивати базу знань, щоб користувачі могли самостійно знаходити відповіді швидко й легко.

Title: Coordinator - FT Location: Remote - United States Job Identification:12793 Job Role: Voice-Customer Service Job Description: he Business EXL's Castle High Value and Risk Control divisions are the nation's leading residential and commercial insurance survey providers. Castle High Value provides replacement cost estimating and loss prevention services on high value homes for personal lines insurance carriers, and is the recognized leader in the industry. EXL Risk Control evaluates commercial businesses and their operations, documenting underwriting concerns and making recommendations for risk improvement. EXL delivers industry-leading professionalism, quality and turn-around time, and our innovative solutions help our clients keep ahead of the competition. Why Apply? - Competitive pay and benefits, including paid sick leave - Superb training program - Work from home - Flexible Work Hours - Career advancement opportunities - Excellent culture and team Pay Details: Total compensation for this position is targeted at $13-$15 per hour. The target total compensation consists of a base hourly wage plus performance-based incentive pay. Incentive Pay is driven by productivity, turn-around time and quality, and is not sales-based. EXL is looking for motivated and self-directed individuals with excellent customer service skills to schedule appraisal appointments with insurance policyholders and help homeowners submit their own home photos through our ASSIST self-survey product. All interested candidates are encouraged to submit their qualifications. We provide a robust training program that ensures success and rapid integration with a top-notch team of customer service professionals. Come join the EXL Survey and Risk Control team! The Location This is a remote position based out of your home office, requiring no travel. Knowledge, Skills, and Abilities Needed - Excellent communication and customer service skills, technological proficiency, and the drive to exceed client expectations - Demonstrates high emotional intelligence through good listening and problem-solving skills. - Ability to organize and prioritize work, meet deadlines, multi-task and handle numerous assignments simultaneously - Ability to solve problems/technical difficulties with a variety of variables - Ability to effectively respond to questions from managers, underwriters, agents, and policyholders. - Strong analytical skills and resourcefulness - Excellent written and oral communications - Ability to manage multiple projects at once and handle time sensitive urgencies Responsibilities - Responsible for contacting Policyholders via phone, SMS and email to explain the reason for the required insurance appraisal, building policyholder trust and alleviating any concerns - Responsible for providing a "concierge" service to Homeowners on our ASSIST products, aiding them with installing our photo-capture app onto their mobile phone, and supporting any technical questions they may have - Responsible for keeping work order statuses up to date in the system - Responsible for prioritizing work, meeting deadlines and achieving productivity goals - Responsible for keeping management posted on any unusual situations, instructions, etc. Responsibilities - Responsible for contacting Policyholders via phone, SMS and email to explain the reason for the required insurance appraisal, building policyholder trust and alleviating any concerns - Responsible for providing a "concierge" service to Homeowners on our ASSIST products, aiding them with installing our photo-capture app onto their mobile phone, and supporting any technical questions they may have - Responsible for keeping work order statuses up to date in the system - Responsible for prioritizing work, meeting deadlines and achieving productivity goals - Responsible for keeping management posted on any unusual situations, instructions, etc.