Aira

Role Description Oggi stiamo selezionando agenti di commercio plurimandatari e monomandatari (iscritti alla Fondazione ENASARCO) esperti in vendita diretta B2C. La zona di riferimento per questa ricerca è Bergamo. Garantiamo massima flessibilità oraria, in cambio di disponibilità per gestire correttamente il numero di appuntamenti assegnati fino alla vendita. Prevediamo anche la possibilità di procacciare autonomamente clienti per Aira. Principali responsabilità: - Raggiungimento degli obiettivi di vendita tramite appuntamenti pre-qualificati da Aira, con presentazione aziendale, sopralluogo per dimensionamento e quotazione; - Elaborazione di offerte commerciali e raccolta di documentazione tecnica; - Conduzione proattiva delle opportunità e trattative commerciali; - Collaborazione con i team Sales e Operations. Qualifications - Agente di commercio iscritto all’Enasarco; - Esperienza di successo in ruoli di vendita diretta B2C nell’edilizia o settore energetico/rinnovabili/fotovoltaico; - Eccellenti capacità relazionali e di negoziazione; - Network consolidato di relazioni professionali nel B2C; - Automunito/a. Requirements - Appuntamenti prefissati su base mensile, provenienti da campagne inbound a carico dell’Azienda; - Pacchetto provvigionale competitivo e stimolante, in linea con gli standard del settore energetico residenziale; - Strumenti (telefono, tablet, biglietti da visita, brochure) a carico dell'Azienda; - Piano formativo su prodotto con la nostra Academy interna e affiancamento sul campo; - Ambiente di lavoro dinamico, con possibilità di lavorare a stretto contatto con la direzione generale; - Forte senso di appartenenza a un progetto unico. Benefits Questa posizione rappresenta un'opportunità unica per entrare in un'azienda in crescita, offrendo il proprio contributo in un ambiente stimolante. La ricerca è rivolta ad entrambi i sessi (L. 903/77). Si invitano gli interessati/e ad inviare un C.V. con aut. tratt. dati (D.Lgs. 196/2003). Sei pronto a trovare un reale significato nel tuo lavoro? Ci piacerebbe che tu ti unissi a noi. Candidati ora!

Role Description We're looking for experienced electricians to join our team of air Clean Energy Technicians installing air source heat pumps in customer's homes across the UK. - Helping families lower their costs and their carbon footprint by wiring up the latest Aira heat pumps. - Carrying out alterations to customer electrics including installing DB's, isolators, and wiring. - Testing, inspecting, and signing off installations. - Training at the Aira Academy to become a Heat Pump expert, providing opportunities for development and professional growth. - Joining a Europe-wide team of Engineers as part of the Aira Family. Qualifications - Level 3 or equivalent electrical qualifications - 2391-52 - 18th Edition - Experience working in domestic properties Requirements - Experience installing air source heat pumps (preferred) - Experience with central heating wiring (preferred) Benefits - Base Salary of £46,350 + travel and overtime - 25 days Annual Leave plus Bank Holidays - Health cash plan - Reward Gateway (shopping discount) - Life insurance - Pension - Branded company van and fuel card - All tools, uniform, and equipment provided - Company phone

Role Description Are you looking to start your career in customer service and make a meaningful impact on people's lives? Aira, a leading innovator in assistive technology, is seeking enthusiastic and compassionate individuals to join our Customer Care team. As a Customer Care Representative, you will play a crucial role in providing exceptional support to our users, who are blind or have low-vision, as they navigate their day-to-day activities using our innovative platform. - Customer Support: Respond promptly and empathetically to inbound calls, emails, and text message inquiries from Aira users. Provide guidance and assistance regarding billing, subscription plans, and any questions about Aira’s products and services. - Technical Troubleshooting: Assist users with technical issues related to the Aira app or equipment, ensuring a smooth and seamless experience during their interactions. - Training and Onboarding: Educate new users on how to effectively use the Aira platform, explaining its features, functionalities, and best practices. - Documentation: Maintain detailed and accurate records of user interactions, ensuring all information is logged in the CRM system to track and manage customer issues effectively. - Collaboration: Work closely with other Customer Care team members, sharing insights, and collaborating to provide consistent and exceptional support. - User Advocacy: Be the voice of the users within the company, conveying feedback and suggestions to the product and development teams to continuously improve the Aira platform. - Quality Assurance: Participate in quality assurance activities to ensure service excellence and adherence to Aira's standards. Qualifications - Minimum 2 years of customer service experience. - Education: High school diploma or equivalent is required. Additional education or certifications in customer service or related fields are a plus. - Disability Awareness: Experience working with people with disabilities or with accessibility technology, including full range of accommodations used by the blind and low vision community (e.g. JAWS). - Communication Skills: Excellent verbal and written communication skills are essential for effectively assisting users and conveying information clearly. - Empathy and Patience: Demonstrated ability to empathize with users and remain patient during challenging situations. - Technical Aptitude: Basic understanding of smartphones, applications, and other technology-related devices is preferred. - Problem-Solving Abilities: Strong analytical skills to identify and resolve user issues effectively. - Adaptability: Ability to work in a fast-paced environment and adapt to changing priorities and customer needs. - Team Player: Willingness to collaborate with colleagues and contribute to a positive team atmosphere. - Availability: Flexibility to work various shifts, including evenings, weekends, and holidays, as call center operations may require. Weekends will be required. - Bilingual: Proficiency in additional languages (French Canadian and Spanish) is a plus, as Aira serves a diverse user base. - Maintain regular and consistent attendance. Requirements - 100% remote work - always was, always will be. - Maximum of 40 Hours. - Supportive, integrated team environment with ongoing training opportunities. - Paid training. - $15 per hour, 1099 contractor role. Company Description At Aira, we are dedicated to empowering individuals with visual impairments to live more independently and confidently. As Customer Care Representative, you will be at the forefront of delivering exceptional support and enhancing the lives of our Explorers. If you are passionate about making a difference and have a heart for customer service, we invite you to join our team and be part of a mission-driven organization.

• Customer Support: Respond promptly and empathetically to inbound calls, emails, and text message inquiries from Aira users. Provide guidance and assistance regards to billing, subscription plans, and any questions about Aira’s products and services. • Technical Troubleshooting: Assist users with technical issues related to the Aira app or equipment, ensuring a smooth and seamless experience during their interactions. • Training and Onboarding: Educate new users on how to effectively use the Aira platform, explaining its features, functionalities, and best practices. • Documentation: Maintain detailed and accurate records of user interactions, ensuring all information is logged in the CRM system to track and manage customer issues effectively. • Collaboration: Work closely with other Customer Care team members, sharing insights, and collaborating to provide consistent and exceptional support. • User Advocacy: Be the voice of the users within the company, conveying feedback and suggestions to the product and development teams to continuously improve the Aira platform. • Quality Assurance: Participate in quality assurance activities to ensure service excellence and adherence to Aira's standards.

• Clearly and accurately present on-demand visual information to blind and low vision customers. • Consistently answer calls while scheduled. • Display a composed, and professional demeanor that inspires trust and supports the Aira mission. • Engage and support the team by participating in team-building exercises, making helpful suggestions, encouraging other Visual Interpreters, and contributing to overall organizational growth and development. • Maintain strict data privacy standards and confidentiality. • Maintain regular and consistent attendance and punctuality. • Follow all of Aira’s policies and procedures. Adhere to Aira’s values, beliefs, and principles. • Anticipate Explorers’ needs and provide exceptional customer experience. • Seek and act on constructive feedback; apply learnings from others to enhance your own abilities. • Demonstrate the ability to adapt to uncertainties or changing priorities and various types of calls and situations. • Work effectively with all people equitably regardless of race, color, national origin, religion, sexual orientation, physical or mental disability, age, veteran status, or marital status. • Make timely and quality decisions, and improve productivity and efficiency by drawing on experience and data to anticipate potential problems before they arise. • Develop and maintain effective working relationships with team members and Explorers (the name we use to refer to our customers). • Set high standards of performance for self and others. • Assume responsibility and accountability for completing assignments and tasks successfully. • Responsibilities and activities may change or new ones may be assigned at any time with or without notice. • Follow Visual Interpreter Code of Professional Conduct

• Embody the Aira brand by always being helpful, consistent, creative, and kind. • Provide an exceptional customer experience by utilizing training and tools (proprietary and third-party) efficiently and accurately to support blind and low vision customer needs. • Contribute to the organization’s growth and success by being a core member of the Aira team by supporting other Visual Interpreters. • Continue to learn and develop extensive visual interpreting capabilities via ongoing education and training. • Clearly and accurately present on-demand visual information to blind and low vision customers. • Consistently answer calls while scheduled. • Display a composed, and professional demeanor that inspires trust and supports the Aira mission. • Engage and support the team by participating in team-building exercises, making helpful suggestions, encouraging other Visual Interpreters, and contributing to overall organizational growth and development. • Maintain strict data privacy standards and confidentiality. • Maintain regular and consistent attendance and punctuality. • Follow all of Aira’s policies and procedures. Adhere to Aira’s values, beliefs, and principles. • Anticipate Explorers’ needs and provide exceptional customer experience. • Seek and act on constructive feedback; apply learnings from others to enhance your own abilities. • Demonstrate the ability to adapt to uncertainties or changing priorities and various types of calls and situations. • Work effectively with all people equitably regardless of race, color, national origin, religion, sexual orientation, physical or mental disability, age, veteran status, or marital status. • Make timely and quality decisions, and improve productivity and efficiency by drawing on experience and data to anticipate potential problems before they arise. • Develop and maintain effective working relationships with team members and Explorers (the name we use to refer to our customers). • Set high standards of performance for self and others. • Assume responsibility and accountability for completing assignments and tasks successfully. • Responsibilities and activities may change or new ones may be assigned at any time with or without notice. • Follow Visual Interpreter Code of Professional Conduct

Role Description Aira is looking for plumbers and heating engineers to join our team of Clean Energy Technicians. If you're currently fitting radiators, heating systems, or cylinders, we want to hear from you. You do not need previous heat pump experience to apply! You'll be working with an experienced, qualified heat pump installer and ensuring that high quality heat pump installations are carried out safely and efficiently, across Yorkshire. - Helping families lower their costs and carbon footprint by installing Aira heat pumps, cylinders, and radiators. - Working closely with your team and designers to fit efficient, reliable systems. - Ensuring all jobs are properly surveyed with schematic diagrams provided for every installation. - Training at the Aira Academy to become the best Plumbing and Heating Engineer, with progression to becoming a Heat Pump Installer. - Joining a Europe-wide team of Engineers as part of the Aira family. Qualifications - NVQ level 2 plumbing (or equivalent) - Experience installing radiators, cylinders, and pipework - Any of the following would be good to have: - NVQ Level 3 plumbing (or equivalent) - WRAS Qualifications (water regs) - Unvented hot water systems (part G) - Gas qualifications Benefits - Base Salary of £36,050 + overtime and travelling - 25 days Annual Leave plus Bank Holidays - Health Cash Plan - Reward Gateway (Shopping Discount) - Life Insurance - Pension - Referral Scheme - Aira Academy Access for Personal Professional Development - Van, All tools, uniform, and equipment provided - Company phone

Role Description Aira's mission is to advance the next generation of home energy solutions, creating intelligent, sustainable homes for a meaningful impact. Starting with innovative heat pumps, it will evolve into a comprehensive, intelligent clean energy-tech system and include dynamic electrical tariffs, cutting-edge home solar systems, and advanced battery storage solutions. We're looking for plumbers and heating engineers to join our team of Clean Energy Technicians. If you're currently fitting radiators, heating systems, or cylinders, we want to hear from you. You do not need previous heat pump experience to apply! You'll be working with an experienced, qualified heat pump installer and ensuring that high quality heat pump installations are carried out safely and efficiently, across Yorkshire. - Helping families lower their costs and carbon footprint by installing Aira heat pumps, cylinders, and radiators. - Working closely with your team and designers to ensure efficient, reliable systems are fitted. - Training at the Aira Academy to become the best Plumbing and Heating Engineer you can be, with progression to becoming a Heat Pump Installer. - Joining a Europe-wide team of Engineers as part of the Aira family. Qualifications - NVQ level 2 plumbing (or equivalent) - Experience installing radiators, cylinders, and pipework - Any of the following would be good to have: - NVQ Level 3 plumbing (or equivalent) - WRAS Qualifications (water regs) - Unvented hot water systems (part G) - Gas qualifications Benefits - Base Salary of £36,050 + overtime and bonus - 25 days Annual Leave plus Bank Holidays - Health Cash Plan - Reward Gateway (Shopping Discount) - Life Insurance - Pension - Referral Scheme - Aira Academy Access for Personal Professional Development - Van, All tools, uniform, and equipment provided - Company phone

Role Description Aira's mission is to advance the next generation of home energy solutions, creating intelligent, sustainable homes for a meaningful impact. Starting with innovative heat pumps, it will evolve into a comprehensive, intelligent clean energy-tech system and include dynamic electrical tariffs, cutting-edge home solar systems, and advanced battery storage solutions. As a Heat Pump Engineer, you'll be responsible for: - Helping families lower their costs and carbon footprint by installing the very latest Aira heat pumps, cylinders, and radiators. - Working closely with designers to ensure efficient, reliable systems are fitted. - Training at the Aira Academy to become an elite Heat Pump Engineer. - Joining a Europe-wide team of Engineers as part of the Aira family. Qualifications - NVQ level 2 plumbing (or equivalent) - Experience installing boilers or air source heat pumps - Experience installing hot water cylinders and radiators - Any of the following would be good: - NVQ Level 3 plumbing (or equivalent) - WRAS Qualifications (water regs) - Gas Qualifications - Unvented hot water systems (part G) - Level 3 heat pump system design - F-Gas Category 1 Benefits - Base Salary of £46,350 + overtime and bonus - 25 days Annual Leave + Bank Holidays - Health Cash Plan - Reward Gateway (shopping discount) - Life insurance - Pension - Referral Scheme - Aira Academy Access for Personal Professional Development - Branded Company Van and Fuel Card - All tools, uniform, and equipment provided - Company Phone Company Description At Aira, we’re not just champions of next-generation energy, we’re champions in Diversity and Inclusion too. We believe that a diverse workforce sparks innovation and creativity and enables us to better serve our customers and communities. We encourage individuals from all backgrounds, cultures, and perspectives to join our team. We will never accept any form of discrimination and believe that together, we can drive a new era for our people and planet.

Role Description We are looking for passionate, enthusiastic people right across the UK to join our team. As a part of our field sales team, you will be responsible for the end-to-end process of converting home visits with customers interested in saving money and CO2 on their energy bills by switching to an air source heat pump. - Visiting customers in their homes and closing sales on air source heat pumps, solar panels, insulation, and other green tech. - Educating customers on the benefits of heat pumps and other clean energy tech. - Including pre-booked sales visits, you will need to generate your own leads via cold calling and referrals to accomplish sales in line with our KPIs. - Manage and maintain your sales pipeline via our CRM system HubSpot. - Provide excellent customer service while in our customers' homes using our Aira Sales Method. - Collaborate with our design team and planning team to ensure all expectations are met for our customers. Qualifications - Full UK Driving License - This is a field-based role. - Experience within a field-based sales role. - Confidence working with sales software and CRM systems. - An excitement for sales and working towards targets. - Problem-solving and positive mindset for negotiating and overcoming objections. - A passion for active and forward-thinking working environments. - Experience in renewables or energy sales is a plus, but not essential. Benefits - Base salary of £26,544 with an uncapped commission structure. - 25 days annual leave + Bank Holidays. - Health Cash Plan. - Reward Gateway (shopping discount). - Life Insurance. - Pension. - Referral Scheme. - Company EV + Fuel Card. - All equipment needed to carry out your role: iPad, company phone, etc. Company Description Aira's mission is to advance the next generation of home energy solutions, creating intelligent, sustainable homes for a meaningful impact. Starting with innovative heat pumps, it will evolve into a comprehensive, intelligent clean energy-tech system and include dynamic electrical tariffs, cutting-edge home solar systems, and advanced battery storage solutions. At Aira, we’re not just champions of next-generation energy, we’re champions in Diversity and Inclusion too. We believe that a diverse workforce sparks innovation and creativity and enables us to better serve our customers and communities. We encourage individuals from all backgrounds, cultures, and perspectives to join our team. We will never accept any form of discrimination and believe that together, we can drive a new era for our people and planet.