Role Description Ми шукаємо Customer Support Agent, який/яка допоможе нам тримати високі стандарти й ставати ще кращими. - Спілкуватися з клієнтами в чаті та інших каналах зв'язку (денні та нічні зміни) - Допомагати, підказувати, вирішувати - Пояснювати правила та політики платформи простою, зрозумілою мовою - Розбиратись із труднощами та помилками користувачів і знаходити рішення - Фіксувати баги та оперативно передавати їх технічній команді - Бути голосом клієнта всередині компанії — збирати фідбек і доносити його до потрібних команд - Розвивати базу знань, щоб користувачі могли самостійно знаходити відповіді швидко й легко Qualifications - Intermediate+ English, письмова: спілкування буде в чаті - Є досвід роботи з клієнтами: телефоном, поштою, в чатах та/або наживо - Відповідальність та організованість Benefits - Повну віддаленість — працюй з будь-якої точки світу - Конкурентну заробітну плату - Можливість зростати — наприклад, перейти в роль QC specialist - Дружню команду, яка підтримає на онбордингу і завжди підкаже - Оплачувану відпустку та лікарняні Company Description Ми створюємо софт у сфері відеострімінгу, який відкриває для користувачів безмежні можливості. Застосунки, які використовують наші рішення, вже входять у топ свого сегменту, активно поширюються по всьому світу і мають понад 10 мільйонів завантажень.

• Спілкуватися з клієнтами в чаті та інших каналах зв'язку (денні та нічні зміни) — допомагати, підказувати, вирішувати; • Пояснювати правила та політики платформи простою, зрозумілою мовою; • Розбиратись із труднощами та помилками користувачів і знаходити рішення; • Фіксувати баги та оперативно передавати їх технічній команді; • Бути голосом клієнта всередині компанії — збирати фідбек і доносити його до потрібних команд; • Розвивати базу знань, щоб користувачі могли самостійно знаходити відповіді швидко й легко.

Title: Coordinator - FT Location: Remote - United States Job Identification:12793 Job Role: Voice-Customer Service Job Description: he Business EXL's Castle High Value and Risk Control divisions are the nation's leading residential and commercial insurance survey providers. Castle High Value provides replacement cost estimating and loss prevention services on high value homes for personal lines insurance carriers, and is the recognized leader in the industry. EXL Risk Control evaluates commercial businesses and their operations, documenting underwriting concerns and making recommendations for risk improvement. EXL delivers industry-leading professionalism, quality and turn-around time, and our innovative solutions help our clients keep ahead of the competition. Why Apply? - Competitive pay and benefits, including paid sick leave - Superb training program - Work from home - Flexible Work Hours - Career advancement opportunities - Excellent culture and team Pay Details: Total compensation for this position is targeted at $13-$15 per hour. The target total compensation consists of a base hourly wage plus performance-based incentive pay. Incentive Pay is driven by productivity, turn-around time and quality, and is not sales-based. EXL is looking for motivated and self-directed individuals with excellent customer service skills to schedule appraisal appointments with insurance policyholders and help homeowners submit their own home photos through our ASSIST self-survey product. All interested candidates are encouraged to submit their qualifications. We provide a robust training program that ensures success and rapid integration with a top-notch team of customer service professionals. Come join the EXL Survey and Risk Control team! The Location This is a remote position based out of your home office, requiring no travel. Knowledge, Skills, and Abilities Needed - Excellent communication and customer service skills, technological proficiency, and the drive to exceed client expectations - Demonstrates high emotional intelligence through good listening and problem-solving skills. - Ability to organize and prioritize work, meet deadlines, multi-task and handle numerous assignments simultaneously - Ability to solve problems/technical difficulties with a variety of variables - Ability to effectively respond to questions from managers, underwriters, agents, and policyholders. - Strong analytical skills and resourcefulness - Excellent written and oral communications - Ability to manage multiple projects at once and handle time sensitive urgencies Responsibilities - Responsible for contacting Policyholders via phone, SMS and email to explain the reason for the required insurance appraisal, building policyholder trust and alleviating any concerns - Responsible for providing a "concierge" service to Homeowners on our ASSIST products, aiding them with installing our photo-capture app onto their mobile phone, and supporting any technical questions they may have - Responsible for keeping work order statuses up to date in the system - Responsible for prioritizing work, meeting deadlines and achieving productivity goals - Responsible for keeping management posted on any unusual situations, instructions, etc. Responsibilities - Responsible for contacting Policyholders via phone, SMS and email to explain the reason for the required insurance appraisal, building policyholder trust and alleviating any concerns - Responsible for providing a "concierge" service to Homeowners on our ASSIST products, aiding them with installing our photo-capture app onto their mobile phone, and supporting any technical questions they may have - Responsible for keeping work order statuses up to date in the system - Responsible for prioritizing work, meeting deadlines and achieving productivity goals - Responsible for keeping management posted on any unusual situations, instructions, etc.

Title: Customer Care Representative - Farmers Workplace Solutions Job Description: 34509 We are Farmers – where ambition meets opportunity. At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do. Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let’s build something incredible together! The Position If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Farmers. This position is a critical part of Farmers Insurance as it supports our customers and agents. You will be the first point of contact for our customers, supporting inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews.  We care about your professional development at Farmers, so we offer paid training with our renowned University of Farmers before you start serving customers, so you can succeed in this role! In this role you will: - Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.  - Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms. The Details Start Date: - Tuesday, August 4th, 2026 Onboarding (first week - August 4th - 7th ) - 8:30 AM – 5:00 PM MT - 7:30 AM – 4:00 PM PT Training and Post Training Shift: - Monday-Friday 10:30 AM – 7:00 PM MT 9:30 AM – 6:00 PM PT Training will be conducted in a virtual learning environment with our U of F Trainers. Participants are expected to keep their cameras and audio on throughout the session, wear business‑casual attire, and attend all scheduled training days. Department Operating Hours: - Monday–Friday: 7:00 AM – 8:00 PM CT / Saturday: 8:00 AM – 4:30 PM CT - Monday–Friday: 6:00 AM – 7:00 PM MT/ Saturday: 7:00 AM – 3:30 PM MT - Monday–Friday: 5:00 AM – 6:00 PM PT / Saturday: 6:00 AM – 2:30 PM PT - Applicants must be able to work any schedule within the Department Hours listed. Shifts could include Saturdays in the future. The Day-to-Day - Although this position is fully remote, it operates within a highly structured environment that requires you be fully present and engaged. This includes designated start and end times, scheduled lunch and break periods. - Receive and respond to inquiries related to insurance matters. Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions. Evaluate and interpret policy information within prescribed authority limits. - Access account information and communicate while working in multiple systems. Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions. Document customer interactions and outcomes thoroughly in system. - Escalate unresolved issues requiring advanced support for further resolution. - Build knowledge and acumen through self-directed learning. Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements. Help maintain department knowledge resources to keep them current. - Actively listen to customer concerns to identify trends or patterns. Recognize opportunities for process improvement and makes recommendations to leadership. - Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries. May work with external vendors to further address customer needs. - Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off. Compensation - Pay can range from $22.89-$24.35/hour based on location.  - Annual performance-based bonus potential up to 10%. Interested in earning more? We are a performance-based company where you could potentially more based on company and individual performance goals (ask your Recruiter for details)!   - As a Customer Care Representative, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being including: 401(K) Plan, Generous PTO, Tuition Reimbursement, Paid Training, and much more.  Experience Requirements - Minimum of 1-3 years customer service. - 1 year of experience in call center environment, insurance or related field preferred. - Experience providing customer support within a high-volume, complex environment preferred.  - Strong technical aptitude: - Intermediate computer skills with ability to navigate multiple systems simultaneously. - Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity. - Experience with Microsoft Office suite of tools preferred. Education Requirements - High School Diploma or equivalent required. - Other: Producer/Agent Property and Casualty license will be required for this role. The licensing exam must be obtained within a designated number of attempts or testing window in the state(s) in which the license is acquired. - Adjuster, Personal Lines and Life And Health licenses do not meet the preferred licensing requirement. If you are not sure what license you have please follow this link: https://nipr.com/licensing-center/look-up-a-national-producer-number Physical Actions This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift. Benefits - Farmers offers a competitive salary commensurate with experience, qualifications and location. o CA Only: $22.82 - $38.61 o CO Only: $21.45 - $33.48 o HI/IL/MN/VT Only: $21.45 - $35.70 o MA Only: $21.45 - $35.70 - o MD Only: $21.45 - $38.61 o DC/NJ/NY/OH Only: $21.45 - $38.61 o Albany County, NY/Cleveland, OH: $22.82 - $33.48 o WA Only: $21.45 - $40.56 - Bonus Opportunity (based on Company and Individual Performance) - 401(k) - Medical - Dental - Vision - Health Savings and Flexible Spending Accounts - Life Insurance - Paid Time Off - Paid Parental Leave - Tuition Assistance - For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer Job Location(s): US - AZ, US - CO, US - ID, US - MT, US - NM, US - OR, US - UT, US - WA, US - WY Workplace: Remote Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.