Title: Coordinator - FT Location: Remote - United States Job Identification:12793 Job Role: Voice-Customer Service Job Description: he Business EXL's Castle High Value and Risk Control divisions are the nation's leading residential and commercial insurance survey providers. Castle High Value provides replacement cost estimating and loss prevention services on high value homes for personal lines insurance carriers, and is the recognized leader in the industry. EXL Risk Control evaluates commercial businesses and their operations, documenting underwriting concerns and making recommendations for risk improvement. EXL delivers industry-leading professionalism, quality and turn-around time, and our innovative solutions help our clients keep ahead of the competition. Why Apply? - Competitive pay and benefits, including paid sick leave - Superb training program - Work from home - Flexible Work Hours - Career advancement opportunities - Excellent culture and team Pay Details: Total compensation for this position is targeted at $13-$15 per hour. The target total compensation consists of a base hourly wage plus performance-based incentive pay. Incentive Pay is driven by productivity, turn-around time and quality, and is not sales-based. EXL is looking for motivated and self-directed individuals with excellent customer service skills to schedule appraisal appointments with insurance policyholders and help homeowners submit their own home photos through our ASSIST self-survey product. All interested candidates are encouraged to submit their qualifications. We provide a robust training program that ensures success and rapid integration with a top-notch team of customer service professionals. Come join the EXL Survey and Risk Control team! The Location This is a remote position based out of your home office, requiring no travel. Knowledge, Skills, and Abilities Needed - Excellent communication and customer service skills, technological proficiency, and the drive to exceed client expectations - Demonstrates high emotional intelligence through good listening and problem-solving skills. - Ability to organize and prioritize work, meet deadlines, multi-task and handle numerous assignments simultaneously - Ability to solve problems/technical difficulties with a variety of variables - Ability to effectively respond to questions from managers, underwriters, agents, and policyholders. - Strong analytical skills and resourcefulness - Excellent written and oral communications - Ability to manage multiple projects at once and handle time sensitive urgencies Responsibilities - Responsible for contacting Policyholders via phone, SMS and email to explain the reason for the required insurance appraisal, building policyholder trust and alleviating any concerns - Responsible for providing a "concierge" service to Homeowners on our ASSIST products, aiding them with installing our photo-capture app onto their mobile phone, and supporting any technical questions they may have - Responsible for keeping work order statuses up to date in the system - Responsible for prioritizing work, meeting deadlines and achieving productivity goals - Responsible for keeping management posted on any unusual situations, instructions, etc. Responsibilities - Responsible for contacting Policyholders via phone, SMS and email to explain the reason for the required insurance appraisal, building policyholder trust and alleviating any concerns - Responsible for providing a "concierge" service to Homeowners on our ASSIST products, aiding them with installing our photo-capture app onto their mobile phone, and supporting any technical questions they may have - Responsible for keeping work order statuses up to date in the system - Responsible for prioritizing work, meeting deadlines and achieving productivity goals - Responsible for keeping management posted on any unusual situations, instructions, etc.

Title: Customer Care Representative - Farmers Workplace Solutions Job Description: 34509 We are Farmers – where ambition meets opportunity. At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do. Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let’s build something incredible together! The Position If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Farmers. This position is a critical part of Farmers Insurance as it supports our customers and agents. You will be the first point of contact for our customers, supporting inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews.  We care about your professional development at Farmers, so we offer paid training with our renowned University of Farmers before you start serving customers, so you can succeed in this role! In this role you will: - Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.  - Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms. The Details Start Date: - Tuesday, August 4th, 2026 Onboarding (first week - August 4th - 7th ) - 8:30 AM – 5:00 PM MT - 7:30 AM – 4:00 PM PT Training and Post Training Shift: - Monday-Friday 10:30 AM – 7:00 PM MT 9:30 AM – 6:00 PM PT Training will be conducted in a virtual learning environment with our U of F Trainers. Participants are expected to keep their cameras and audio on throughout the session, wear business‑casual attire, and attend all scheduled training days. Department Operating Hours: - Monday–Friday: 7:00 AM – 8:00 PM CT / Saturday: 8:00 AM – 4:30 PM CT - Monday–Friday: 6:00 AM – 7:00 PM MT/ Saturday: 7:00 AM – 3:30 PM MT - Monday–Friday: 5:00 AM – 6:00 PM PT / Saturday: 6:00 AM – 2:30 PM PT - Applicants must be able to work any schedule within the Department Hours listed. Shifts could include Saturdays in the future. The Day-to-Day - Although this position is fully remote, it operates within a highly structured environment that requires you be fully present and engaged. This includes designated start and end times, scheduled lunch and break periods. - Receive and respond to inquiries related to insurance matters. Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions. Evaluate and interpret policy information within prescribed authority limits. - Access account information and communicate while working in multiple systems. Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions. Document customer interactions and outcomes thoroughly in system. - Escalate unresolved issues requiring advanced support for further resolution. - Build knowledge and acumen through self-directed learning. Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements. Help maintain department knowledge resources to keep them current. - Actively listen to customer concerns to identify trends or patterns. Recognize opportunities for process improvement and makes recommendations to leadership. - Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries. May work with external vendors to further address customer needs. - Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off. Compensation - Pay can range from $22.89-$24.35/hour based on location.  - Annual performance-based bonus potential up to 10%. Interested in earning more? We are a performance-based company where you could potentially more based on company and individual performance goals (ask your Recruiter for details)!   - As a Customer Care Representative, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being including: 401(K) Plan, Generous PTO, Tuition Reimbursement, Paid Training, and much more.  Experience Requirements - Minimum of 1-3 years customer service. - 1 year of experience in call center environment, insurance or related field preferred. - Experience providing customer support within a high-volume, complex environment preferred.  - Strong technical aptitude: - Intermediate computer skills with ability to navigate multiple systems simultaneously. - Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity. - Experience with Microsoft Office suite of tools preferred. Education Requirements - High School Diploma or equivalent required. - Other: Producer/Agent Property and Casualty license will be required for this role. The licensing exam must be obtained within a designated number of attempts or testing window in the state(s) in which the license is acquired. - Adjuster, Personal Lines and Life And Health licenses do not meet the preferred licensing requirement. If you are not sure what license you have please follow this link: https://nipr.com/licensing-center/look-up-a-national-producer-number Physical Actions This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift. Benefits - Farmers offers a competitive salary commensurate with experience, qualifications and location. o CA Only: $22.82 - $38.61 o CO Only: $21.45 - $33.48 o HI/IL/MN/VT Only: $21.45 - $35.70 o MA Only: $21.45 - $35.70 - o MD Only: $21.45 - $38.61 o DC/NJ/NY/OH Only: $21.45 - $38.61 o Albany County, NY/Cleveland, OH: $22.82 - $33.48 o WA Only: $21.45 - $40.56 - Bonus Opportunity (based on Company and Individual Performance) - 401(k) - Medical - Dental - Vision - Health Savings and Flexible Spending Accounts - Life Insurance - Paid Time Off - Paid Parental Leave - Tuition Assistance - For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer Job Location(s): US - AZ, US - CO, US - ID, US - MT, US - NM, US - OR, US - UT, US - WA, US - WY Workplace: Remote Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

• Customer Support: Respond promptly and empathetically to inbound calls, emails, and text message inquiries from Aira users. Provide guidance and assistance regards to billing, subscription plans, and any questions about Aira’s products and services. • Technical Troubleshooting: Assist users with technical issues related to the Aira app or equipment, ensuring a smooth and seamless experience during their interactions. • Training and Onboarding: Educate new users on how to effectively use the Aira platform, explaining its features, functionalities, and best practices. • Documentation: Maintain detailed and accurate records of user interactions, ensuring all information is logged in the CRM system to track and manage customer issues effectively. • Collaboration: Work closely with other Customer Care team members, sharing insights, and collaborating to provide consistent and exceptional support. • User Advocacy: Be the voice of the users within the company, conveying feedback and suggestions to the product and development teams to continuously improve the Aira platform. • Quality Assurance: Participate in quality assurance activities to ensure service excellence and adherence to Aira's standards.

Title: Customer Solutions Representative - Collector - Remote - AR MI NC PA Only - Starting September 2026 Career area Collections Work Location(s) AR, MI, NC, PA Remote? Yes Ref # 22539 Posted Date 06-09-26 Working time Full time Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too? Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need. The Opportunity Are you experienced in customer service and interested in helping customers reach financial well-being? As a Customer Solutions Representative, you will proactively make outbound calls as well as handle inbound calls to efficiently assist customers with their auto loan accounts, providing exceptional service while resolving payment issues in a professional, empathetic, and highly productive manner. We offer a strong brand reputation, competitive benefits, and thorough training in compliance, negotiation, and sales. You will gain valuable skills and contribute to a team that values professionalism and consistent, industry-standard practices. Location Requirements: *Applicants must reside within 100 miles of one of the following locations*: · Little Rock, AR (17500 Chenal Parkway Little Rock, AR 72223) · Charlotte, NC (601 South Tryon Street Charlotte, NC 28202) · Detroit, MI (500 Woodward Avenue Detroit, MI 48226) · Dresher, PA (200 Dryden Road Dresher, PA 19025) Compensation & Schedule: · Compensation: $23/hr. + monthly incentives · Training class starts: September 8, 2026 Work schedule after training: · 8am - 5pm EST or (7am - 4pm CST) Monday through Friday · 11am - 8pm EST or 12pm-9pm EST (10am - 7pm CST or 11am-8pm CST) one day per week · 8am - 12pm EST or (7am - 11am CST) one Saturday per month Internet Requirements: · High-speed internet service required (minimum 25MB/s download, but 50MB or greater is preferred). The Work Itself · Make outbound phone calls and handle incoming calls to meet required performance standards and metrics. · Contact Ally auto loan customers regarding late or missed payments. · Understand reasons for delinquency and negotiate payment arrangements. · Respond to customer inquiries via phone, workflow systems, and email. · Research and resolve account discrepancies. · Document all interactions clearly and accurately. · Maintain professionalism and accuracy while managing accounts. · Meet performance standards for call volume, delinquency, and customer satisfaction. · Identify and recommend solutions to avoid repossession losses. · Use computerized systems for tracking and troubleshooting. · Maintain strict confidentiality of customer information. · Adhere to all state and federal laws in the handling of accounts. The Skills You Bring Minimum Qualifications: - 0+ years of experience. - High school diploma or GED equivalent. Preferred Qualifications - Experience in financial services or a related industry preferred. - Associate or bachelor’s degree in business or related field may be used in lieu of experience. - Bilingual (Spanish) skills are a plus. - Excellent listening, verbal, and written communication skills. - Strong attention to detail and professional phone etiquette. - Sales, negotiation, and skip tracing skills preferred. - Proficiency with Microsoft Windows and internet-based applications required. - Ability to multi-task and meet key performance metrics. - Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management. - Ability to work flexible hours, including weekends, holidays, and overtime as needed. #LI - Remote How We'll Have Your Back Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including: - Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level). - Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access. - Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. - Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts. - Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs. - Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity. - To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf Who We Are: Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com. Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation. Base Pay Range: $47840 - $54080 USD An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. Incentive Compensation: This position is eligible to participate in a variable incentive plan.