• Monitor research on labor market data and employer practices • Conduct literature reviews and environmental scans to inform strategy • Lead knowledge mobilization efforts and create informative briefs • Maintain a cross-country learning agenda and manage knowledge bases • Foster a culture of knowledge sharing and support strategy implementation

• Partner with business leaders to understand priorities, growth plans, and operational needs, translating them into clear real estate strategies and recommendations • Lead end-to-end execution of real estate transactions (openings, renewals, relocations, closures) from intake through completion • Maintain accountability across cross-functional teams—including IT, Security, Construction, Finance, Legal, and external partners—by defining ownership, tracking deliverables, and ensuring consistent updates across all teams. • Manage timelines, budgets, risks, and dependencies to ensure projects are delivered on time, on budget, and with minimal disruption • Maintain accurate project and portfolio data in systems, ensuring decisions, risks, and timelines are documented and visible, while conducting post-project reviews to identify opportunities for improving processes, systems, and execution standards • Provide clear, concise communication and reporting to stakeholders and leadership • Contribute to building scalable, repeatable real estate processes and increasing overall portfolio visibility

• Collect, organize, and verify borrower documentation (e.g., paystubs, W-2s, insurance forms) as directed by a licensed MLO. • Assist in preparing loan files for underwriting submission by assembling documentation, ensuring completeness, and performing data entry into loan origination systems, without providing recommendations or credit decisions. • Communicate with borrowers and third parties (such as title companies, appraisers, and insurance providers) to obtain missing documents or status updates, following instructions from a licensed MLO. • Maintain borrower records and update CRM/loan origination systems (e.g., Encompass, Surefire) with accurate data to support licensed MLO workflow. • Coordinate scheduling of borrower and referral partner appointments on behalf of Loan Originators/Branch Managers. • Prepare standard loan-related documents and correspondence (e.g., disclosures, closing packages, letters, status updates) for review and delivery by a licensed MLO. • Track and monitor loan pipeline reports to ensure files are current, escalating discrepancies to licensed MLOs for review. • Request additional items needed to satisfy underwriting conditions as directed by the MLO, without interpreting or determining sufficiency of those items. • Facilitate borrower communication regarding loan file status (e.g., “your appraisal is scheduled,” “we still need a copy of your homeowner’s insurance”) without discussing or explaining loan terms. • Support marketing and referral partner engagement activities such as preparing marketing kits, coordinating social media content, scheduling events, and maintaining contact databases, under the direction of licensed MLOs. • Assist in handling inbound inquiries by routing borrower questions regarding loan programs, terms, or eligibility directly to licensed MLOs. • Follow up on outstanding borrower documentation requests by phone, email, or secure portal, without providing advice or eligibility determinations. • Generate, organize, and track sales/marketing leads in company CRM systems, ensuring leads are routed to licensed MLOs for follow-up. • Provide general administrative support, including document scanning, file management, supply ordering, and correspondence distribution. • Perform other administrative duties as assigned, provided they remain clerical or supportive in nature and do not involve offering or negotiating loan terms.

• Own the Commission Junction platform: campaign setup, tracking, creative assets, commission structures, and reporting. • Serve as the primary point of contact for our affiliate agency partner(s), running weekly syncs, setting priorities, and holding them accountable to performance targets. • Monitor program health across key metrics — EPC, conversion rate, ROAS, incrementality — and surface insights and recommendations to leadership. • Vet, recruit, and onboard new publishers aligned with Comfrt's brand and customer profile (content, loyalty, CLOs, and sub-affiliate channels). • Audit the existing publisher mix regularly; deactivate underperformers and prioritize partners driving quality traffic. • Build and maintain strong publisher relationships to secure editorial features, dedicated sends, and high-visibility placements. • Negotiate and execute paid placements, newsletter features, and promotional integrations with top-tier publishers. • Collaborate with brand and creative teams to develop co-branded assets, content articles, and offers that resonate with affiliate audiences. • Manage a promotional calendar, coordinating affiliate-exclusive deals and seasonal pushes across the publisher base. • Identify gaps and opportunities within affiliate networks — new publisher categories, commission incentives, seasonality plays — and build a roadmap to capture them. • Test commission structures, landing pages, and creative to continuously improve conversion and program efficiency. • Contribute to budget planning and forecasting for the affiliate channel.