• Collect, organize, and verify borrower documentation (e.g., paystubs, W-2s, insurance forms) as directed by a licensed MLO. • Assist in preparing loan files for underwriting submission by assembling documentation, ensuring completeness, and performing data entry into loan origination systems, without providing recommendations or credit decisions. • Communicate with borrowers and third parties (such as title companies, appraisers, and insurance providers) to obtain missing documents or status updates, following instructions from a licensed MLO. • Maintain borrower records and update CRM/loan origination systems (e.g., Encompass, Surefire) with accurate data to support licensed MLO workflow. • Coordinate scheduling of borrower and referral partner appointments on behalf of Loan Originators/Branch Managers. • Prepare standard loan-related documents and correspondence (e.g., disclosures, closing packages, letters, status updates) for review and delivery by a licensed MLO. • Track and monitor loan pipeline reports to ensure files are current, escalating discrepancies to licensed MLOs for review. • Request additional items needed to satisfy underwriting conditions as directed by the MLO, without interpreting or determining sufficiency of those items. • Facilitate borrower communication regarding loan file status (e.g., “your appraisal is scheduled,” “we still need a copy of your homeowner’s insurance”) without discussing or explaining loan terms. • Support marketing and referral partner engagement activities such as preparing marketing kits, coordinating social media content, scheduling events, and maintaining contact databases, under the direction of licensed MLOs. • Assist in handling inbound inquiries by routing borrower questions regarding loan programs, terms, or eligibility directly to licensed MLOs. • Follow up on outstanding borrower documentation requests by phone, email, or secure portal, without providing advice or eligibility determinations. • Generate, organize, and track sales/marketing leads in company CRM systems, ensuring leads are routed to licensed MLOs for follow-up. • Provide general administrative support, including document scanning, file management, supply ordering, and correspondence distribution. • Perform other administrative duties as assigned, provided they remain clerical or supportive in nature and do not involve offering or negotiating loan terms.

• Own the Commission Junction platform: campaign setup, tracking, creative assets, commission structures, and reporting. • Serve as the primary point of contact for our affiliate agency partner(s), running weekly syncs, setting priorities, and holding them accountable to performance targets. • Monitor program health across key metrics — EPC, conversion rate, ROAS, incrementality — and surface insights and recommendations to leadership. • Vet, recruit, and onboard new publishers aligned with Comfrt's brand and customer profile (content, loyalty, CLOs, and sub-affiliate channels). • Audit the existing publisher mix regularly; deactivate underperformers and prioritize partners driving quality traffic. • Build and maintain strong publisher relationships to secure editorial features, dedicated sends, and high-visibility placements. • Negotiate and execute paid placements, newsletter features, and promotional integrations with top-tier publishers. • Collaborate with brand and creative teams to develop co-branded assets, content articles, and offers that resonate with affiliate audiences. • Manage a promotional calendar, coordinating affiliate-exclusive deals and seasonal pushes across the publisher base. • Identify gaps and opportunities within affiliate networks — new publisher categories, commission incentives, seasonality plays — and build a roadmap to capture them. • Test commission structures, landing pages, and creative to continuously improve conversion and program efficiency. • Contribute to budget planning and forecasting for the affiliate channel.

• Develop, document, and execute the overarching Go-To-Market approach for strategic alliances, translating partner and Iron Mountain corporate drivers into high-level account mapping across global, enterprise, and inside sales segments. • Coordinate and manage "Top-to-Top" executive mapping alignment between Iron Mountain leadership and Hyperscaler Industry Vice Presidents, acting as the primary point of contact for strategic deal registrations, co-sell enablement training, and high-impact industry events like AWS re:Invent, Google Cloud Next, and Microsoft Ignite. • Ensure compliance with organizational growth objectives and alliance standards by leading formal Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs), monitoring deal registration pipeline accuracy, and executing detailed partner consumption spend analyses to influence contract renewals and cloud program positioning.

• Own the affiliate and partnership acquisition strategy end-to-end • Identify, evaluate and onboard high-value affiliate and acquisition partners • Lead commercial negotiations and manage partner agreements, terms and commercial arrangements • Set clear performance benchmarks and hold the programme accountable to them • Develop new partnership opportunities while actively managing and growing the existing portfolio • Own affiliate acquisition performance — you are accountable for the channel numbers • Analyse partner performance data and make commercial decisions on investment, scaling or cutting • Work with analytics to maintain attribution accuracy and reporting integrity across partner channels • Drive programme-wide optimisation across creative, landing pages, messaging and incentive structures • Stay current on affiliate industry trends, competitive activity and new partnership models • Maintain governance across affiliate workflows, approvals and brand standards • Oversee fraud monitoring, traffic quality control and escalation management across the partner network • Ensure compliance with relevant regulatory and brand requirements across all partners • Maintain accurate and up-to-date records of partner agreements, contacts and commercial terms • Report on affiliate programme performance clearly and regularly to senior stakeholders • Coordinate with finance, compliance and acquisition teams on commercial and operational matters • Provide clear visibility on partner contribution to overall acquisition performance