• Develop, implement, and maintain a unified Health, Safety, Environment, and Quality program that covers worker safety, job site practices, PPE, and environmental considerations across multiple international jurisdictions. • Establish clear, standardized technical requirements for solar and storage repairs. Develop and implement post-repair validation processes to ensure all work is structurally sound, electrically compliant, and addresses the root cause of the system failure. • Define and champion professional conduct, communication, and onsite behavior standards for technicians representing our brand. Audit and improve customer touchpoints to ensure a seamless, high-satisfaction field service experience. • Establish clear safety and quality requirements, including 'Stop-Work Authority' and 'Quality Correction' protocols for both internal employees and third-party contractors. • Ensure all field activities and workmanship meet or exceed local building codes, electrical standards, and national regulations (e.g., OSHA and NEC in the US, Safe Work Australia, AS/NZS 3000, and equivalent European/Latin American standards). • Maintain a centralized, audit-ready library of all HSE policies, Quality Assurance (QA) checklists, SOPs, and technical repair instructions. Support the review of client Master Service Agreements (MSAs), safety exhibits, and quality SLAs. • Serve as the global point of contact for safety incidents and major quality/workmanship failures. Lead root-cause analysis (RCA) on field failures, coordinate corrective and preventive actions (CAPA), and implement updates to prevent repeat issues. • Develop, track, and report on global safety and quality metrics (e.g., leading/lagging safety indicators, First-Time Fix Rate, dispatch callbacks, and customer satisfaction/NPS). Use these data insights to shift the organization from reactive troubleshooting to preventive risk and quality management. • Partner cross-functionally with Legal, Operations, Partner Management, and Client Success to seamlessly integrate safety and quality metrics into day-to-day operations and service delivery workflows.

• The Vendor Start-up Manager (VSM) will provide technical expertise for the category throughout start-up to close out to the VCE (Vendor Category Expert) and indirectly to the Clinical Trial Team. • The VSM enables a flawless and accelerated vendor service delivery at the trial start-up phase and supports implementation of defined category strategies and service standardization and ensures compliance through the life of the studies assigned. • This role proactively assesses risk and concludes contingency plans to de-risk study start-up and beyond. • Reviewing of the IRT vendor and category related specific sections of the protocol, ensuring IRT vendor expertise is leveraged when refining specifications towards Final Protocol. • Contributing to development of Study Specification Worksheet (SSW) to facilitate bid process and selection of IRT Vendors. • Quote/Proposal review in collaboration with procurement (and vendor). • If required, support contract negotiations. • Vendor budget review of final quotes. • Accountable for Vendor cost control, budget review, invoice reconciliation and PO close-out. • Ensures all submission documents are provided by vendor, as required, to countries participating in a study. • Supports amendment of vendor contracts with Procurement team. • Optimizing a frontloaded and timely study start-up process in support of a timely site readiness. • IRT Vendor service excellence at study level, ensuring vendors meet quality and service level standards in their service delivery for the trial. • Acts as escalation point for vendor-related query management. • Pro-actively creates and maintains vendor related risk maps with contingency plan for documentation. • Follow-up with countries and Hubs for their vendor-related risks and issues. • Document issues identified with vendor oversight/performance in sponsor’s internal tool and implements and monitors corrective actions. • Drive root cause analysis of supplier performance issues and look for trending.

• Develop and manage executive and field-level relationships across key Global Systems Integrator organizations. • Create and execute strategic partner business plans that drive Annual Recurring Revenue. • Expand SpyCloud's footprint through partner resale motions, internal usage opportunities, and technology integrations. • Identify, negotiate, and execute revenue-generating partnership agreements. • Collaborate with SpyCloud Alliances, Federal, Sales, Marketing, and Product teams to execute joint go-to-market initiatives. • Drive partner enablement activities to increase awareness and adoption of SpyCloud solutions. • Develop pipeline through partner-generated opportunities and joint account planning. • Maintain accurate partner forecasts, pipeline reporting, and activity tracking within CRM systems. • Provide market intelligence and partner feedback to internal stakeholders to influence product and partnership strategy. • Represent SpyCloud at partner meetings, industry events, and executive briefings.

• Direct supervision of 12+ FSEs • Employee engagement to ensure job satisfaction and retention • Ensuring employees meet or exceed performance metrics • Develop soft and technical skills to support business needs and employee development • Team accountability of Agilent’s Values and Standards of Business Conduct • Dedication to operational rigor for team tasks • Strengthening understanding of global and local strategies • Spearheading schedules to meet the needs of the district • Customer visits to assist address customer concerns, or key sales opportunities • Focus on customer solutions applying the Agilent portfolio of products and services • Review customer account data and deliver business reviews • Collaboration with scheduling teams for efficient workload management • Partnership with sales channels for sustained growth • Timely completion of administrative tasks to support the district