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SageSure is an insurance company and division of Insight Catastrophe Group, a New York-based company that delivers property risk management services. As an empl
Claims Optimization Program Manager
Location
United States
Posted
95 days ago
Salary
0
No structured requirement data.
Job Description
Claims Optimization Program Manager
SageSure Insurance Managers
This role is responsible for designing, implementing, and optimizing an end-to-end contractor network that improves claim cycle time, estimate accuracy, customer experience, and indemnity control. Design and implement the Direct Repair Program strategy, operating model, and roadmap. Define contractor participation standards, onboarding criteria, credentialing requirements, and performance expectations. Develop the governance framework, including quality controls, compliance standards, and escalation processes. Establish customer experience standards aligned with brand expectations. Identify, evaluate, and recruit qualified mitigation and reconstruction vendors. Aid in contract development in partnership with Vendor Management, Legal and Procurement. Assist in developing pricing frameworks, service level agreements (SLAs), and performance scorecards. Build a scalable vendor segmentation strategy (geographic, catastrophe response, specialty trades). Partner with Claims leadership to embed the DRP model into claim workflows. Align estimating standards, scoping expectations, and documentation requirements. Collaborate with Technology to enable system integration, reporting, and visibility. Establish catastrophe surge strategies for vendor capacity management. Define and implement KPIs including cycle time, severity impact, estimate accuracy, supplement frequency, customer satisfaction, and reinspection rates. Assist in developing executive reporting dashboards and ongoing performance reviews. Monitor financial impact including indemnity control and expense management. Identify continuous improvement opportunities across the vendor lifecycle.
Job Requirements
- Bachelor’s degree in a relevant field; advanced degree or industry certifications a plus.
- 7–10 years of experience in property claims, vendor management, contractor network management, or program leadership.
- Direct experience building or managing a Direct Repair Program or contractor network preferred.
- Strong understanding of property estimating platforms (e.g., Cotality) and repair cost drivers.
- Experience managing third-party vendor performance.
- Demonstrated ability to build programs from concept to execution.
- Strong financial acumen with the ability to measure severity, leakage, and operational impact.
- Excellent communication and stakeholder management skills.
- Ability to operate independently in an ambiguous, build-mode environment.
- Strong analytical skills with experience developing KPIs and executive-level reporting.
Benefits
- Generous health benefits and perks.
- Tuition reimbursement.
- Wellness allowance.
- Paid volunteer time off.
- Matching 401K plan.
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