• Administer the denominational endorsement process and its five-year renewal requirements for chaplains associated with the CRCNA. • Provide pastoral support, care, and advocacy for chaplains serving in specialized settings, and monitor the Covenants of Joint Supervision that exist between the chaplains’ calling churches and their places of work. • Conduct continuing education through annual training, regional gatherings, etc., for the training and encouragement of CRCNA chaplains. • Recruit and identify chaplain candidates who are fit for ministry as a chaplain. Assist chaplain candidates through their education and specialized training. • Administer the training grants in the budget and the Chaplains Development Fund • Promote and celebrate CRCNA chaplaincy, chaplain resources, and related ministries through written communications, engaging social media, and the development of resources. • Develop and maintain strategic relationships with external persons and organizations involved in chaplaincy support and endorsement. Maintain contact with national endorsement-related organizations and credentialing associations for chaplains (U.S. and Canada; civilian and military). • Participate in the work of the Thrive Engage Team, collaborating closely with Thrive’s other ministry consultants for overall congregational and pastoral health. • Participate in Thrive’s ministry related to clergy wellbeing. • Ensure Thrive can equip councils to address challenges to clergy marriages, provide supportive and educational events for clergy couples, and curate an up-to-date roster of reliable therapy providers for the chaplains endorsed by the CRCNA. • Other duties as assigned by the Thrive Engage Team leader.

• Technical Consultants directly guide our customers throughout their product adoption journey, ensuring they achieve their security and network transformation goals • Implement SWG, CASB, ZTNA, DLP, and other SSE security solutions based on the Solution Architect’s design • Configure security policies, user access controls, and enterprise integrations • Perform policy migration and optimization to ensure compliance and best practices • Conduct pilot testing, UAT, and final production rollout • Deliver technical training and enablement to customer teams to effectively manage the product • Provide ongoing technical guidance and troubleshooting support for complex issues • Lead best practice workshops and enablement sessions to upskill customer teams • Provide continuous education and coaching to customers on existing and new features to ensure they maximize the value of the solution • Act as the technical point of contact post-deployment, ensuring customers fully adopt, optimize, and expand their SSE solution • Monitor solution performance, adoption and provide proactive recommendations to improve efficiency, security, and compliance • Participate in business reviews and conduct technical health checks to track progress and address gaps • Identify opportunities for expansion by assessing additional use cases, security needs, and feature adoption • Collaborate with Customer Success Manager, Sales, and Product teams to align solutions with customer objectives • Document deployment procedures, configuration settings, and optimization strategies • Contribute to the internal knowledge base for Professional Services and TAM best practices • Mentor and coach other Technical Consultants and Technical Account Managers to enhance team expertise • Provide feedback on customer pain points and feature requests to Product and Engineering teams • Stay up to date with industry security trends, emerging threats, and SSE product advancements

• Engage directly with clients on various Procurement, and Supply Chain related initiatives focused on improving efficiency, driving effectiveness, and increasing the ability to influence spending and drive value through their organizations • Flexible and adaptable to perform under pressure; operate in ambiguous situations with minimal oversight, excel in rapid problem-solving while ensuring attention to detail • Ability to establish strong client relationships to gain exposure and experience by working with cross-functional teams on various projects, ranging from spend analysis, strategic sourcing, forecasting, and consolidation • Understand and effectively manage a team of 8 to 10 Analysts’ governance and performance • Understand the level of risk and propose mitigation plans; partner with other support teams to resolve requests/issues on time • Clearly communicate team goals and deliverables and keep updated on scope changes • Coach team members and provide the first-level advice on procedures and methodologies • Solve increasingly complex problems and effectively delegate to develop and groom team members for succession planning • Use data analytics and storytelling techniques to enhance the client journey • Conduct quantitative and qualitative assessments to develop TCO & Should Cost models and present findings to key client stakeholders by leveraging presentation, data analytics, advanced Excel competencies

• Support project teams in executing AI-related tasks, documentation, analysis, and implementation activities. • Prepare presentations and supporting materials to communicate information clearly to a variety of audiences. • Contribute effectively within a team environment while supporting client and internal project needs. • Maintain certifications and licenses required for the assigned area of expertise. • Use applicable technology proficiently to complete assigned responsibilities and support project delivery. • Communicate professionally in writing and verbally with internal and external stakeholders. • Travel as needed based on client and business requirements.