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Trellix

The Future of XDR. We Bring Security to Life.

Technical Consultant, French & English

ConsultantConsultantFull TimeRemoteSeniorTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

France

Posted

2 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishFrenchAWSAzureCloudFirewalls

Job Description

Technical Consultant, French & English

Trellix

• Technical Consultants directly guide our customers throughout their product adoption journey, ensuring they achieve their security and network transformation goals • Implement SWG, CASB, ZTNA, DLP, and other SSE security solutions based on the Solution Architect’s design • Configure security policies, user access controls, and enterprise integrations • Perform policy migration and optimization to ensure compliance and best practices • Conduct pilot testing, UAT, and final production rollout • Deliver technical training and enablement to customer teams to effectively manage the product • Provide ongoing technical guidance and troubleshooting support for complex issues • Lead best practice workshops and enablement sessions to upskill customer teams • Provide continuous education and coaching to customers on existing and new features to ensure they maximize the value of the solution • Act as the technical point of contact post-deployment, ensuring customers fully adopt, optimize, and expand their SSE solution • Monitor solution performance, adoption and provide proactive recommendations to improve efficiency, security, and compliance • Participate in business reviews and conduct technical health checks to track progress and address gaps • Identify opportunities for expansion by assessing additional use cases, security needs, and feature adoption • Collaborate with Customer Success Manager, Sales, and Product teams to align solutions with customer objectives • Document deployment procedures, configuration settings, and optimization strategies • Contribute to the internal knowledge base for Professional Services and TAM best practices • Mentor and coach other Technical Consultants and Technical Account Managers to enhance team expertise • Provide feedback on customer pain points and feature requests to Product and Engineering teams • Stay up to date with industry security trends, emerging threats, and SSE product advancements

Job Requirements

  • English and French Proficiency
  • 5+ years of experience in a customer-facing technical role (Technical Consultant, Solution Architect, Technical Account Manager, Sales Engineer, or similar)
  • Strong background in network security, cloud security, and SSE/SASE solutions
  • Experience with firewalls, proxies, CASB, DLP, Zero Trust Network Access (ZTNA), and SWG (Secure Web Gateway)
  • Proficiency in network protocols, authentication mechanisms, and security frameworks
  • Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud
  • Strong troubleshooting and problem-solving skills with a customer-first mindset
  • Excellent communication and presentation skills, with the ability to translate technical concepts for various audiences
  • Experience coaching and training customers to use technical products effectively
  • Ability to manage multiple accounts while prioritizing key customer needs

Benefits

  • Retirement Plans
  • Medical, Dental and Vision Coverage
  • Paid Time Off
  • Paid Parental Leave
  • Support for Community Involvement

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