Depop

• Work closely with Engineering Managers, Product Managers, Platform Engineers, Security Engineers, Data Engineers, and other backend teams to understand problems and design effective solutions. • Produce high-quality code that is well-structured, reliable, maintainable, and simple to understand, supporting systems used by millions of Depop users. • Take ownership of platform and product development, from technical discovery and problem definition through to the breakdown of work and implementation. • Contribute to high-level architectural thinking, helping to set the long-term technical direction for Depop’s core application and associated platform services. • Improve the scalability, reliability, observability, and operational safety of critical backend systems. • Work on foundational platform capabilities, including core backend systems, service-to-service communication, authentication, infrastructure architecture, messaging, database scalability, deployment tooling, and internal engineering enablement. • Help evolve Depop’s core application so it remains safe, performant, and fit for future product and engineering needs. • Communicate clearly with stakeholders across engineering, product, security, data, and infrastructure, translating technical complexity into shared understanding and actionable plans. • Support applications end to end, including production incident management, debugging, monitoring, and continuous improvement. • Embrace agile methodologies, user-centred thinking, and a pragmatic approach to solving real business and engineering problems. • Engage in a culture of continuous improvement by participating in blameless post-mortems, architecture reviews, engineering guild sessions, and technical strategy discussions. • Collaborate daily with fellow engineers in a cross-functional environment to solve complex problems and write high-quality code. • Mentor and support the growth of colleagues, identifying opportunities to share knowledge and strengthen team skill sets. • Own your code, workflows, services, and data through their entire lifecycle.

• Design end-to-end experiences across the new seller journey, including seller onboarding, new lister experience, seller milestones, and trust signals. • Partner with Product, Research, and Data teams to deeply understand new seller and buyer needs, turning insights into actionable design. • Champion simplicity for new users: focus on one key action at a time, favour step-by-step flows, and educate users on photos, pricing, descriptions, shipping and payments at the right moment. • Apply motivational and behavioural design (targets, progress, streaks, milestones) to help new sellers build listing habits and reach their first sale. • Continuously iterate and improve new seller experience flows based on experimentation, research, and performance data. • Champion high-quality craft, UI consistency, and system thinking across products. • Contribute to defining the New Seller Experience team’s design strategy and roadmap in alignment with Depop’s broader Supply goals.

• Vision, strategy and roadmap: Define and drive the web sellers product vision, as it relates to the Sellers product strategy. • Deciding what to build: Working with product squad leadership (designer, engineering manager) to prioritise features that deliver the highest impact against quarterly objectives, the wider Sellers strategy, within constraint of the teams’ resources. • Combine user research, rigorous data exploration and technical guidance to make informed decisions about the vital few worth building, what to not pursue and when to adjust focus where necessary. You iterate on hypotheses and solutions as you learn. • Scope and effectively prioritise new features to ensure the right balance between effort and impact. • Have a point of view on what seller features and tools belong on web vs. app, based on the type of sellers who use it, the types of problems we are solving, and the inherent strengths of web-based vs. app-based experiences. • Product Execution: Work with squad leadership to ensure solutions are simple, intuitive, and web-optimised - ensuring break-points, mobile web, responsiveness are considered when building web experiences and features. • Working with the engineering team to ensure features are built to specifications, championing quality and product excellence. • Leverage experimentation when appropriate to test and learn against hypotheses, capitalising on the ability to fail fast and learn faster through web development. • Recognising obstacles to the team, and making sure they are escalated or resolved before they impact delivery. • Keeping effort vs value at the forefront of your decision making. • Keeping everyone aligned and informed: Aligning with the Senior Product Director and functional leadership on the priorities and strategic goals of the wider product area. • Motivating the team and giving them the context they need to reach their potential. • Identifying and leveraging the expertise of key functional stakeholders (e.g. Engineering, Design, Product Marketing) and other product squads to help shape and execute on the vision for your area and fully understanding the opportunities, potential solutions, and constraints. • Motivating the team and giving them the context they need to reach their potential. • Creating and fostering a team culture that keeps people engaged and focused.

• Collaborate effectively across engineering, product, and design disciplines to shape solutions and deliver outcomes • Pragmatic approach to evolving technology and modernising applications incrementally. • Mentor engineers and contribute to a strong quality culture through reviews, testing, and technical guidance • Ability to influence technical direction through engineering standards, design discussions, and technical leadership • Track record of technical leadership without a management title: setting standards, unblocking others, making architectural calls in ambiguous situations.

• Empower developers to take ownership of the operation, performance, and availability of our services, providing guidance and mentorship as needed. • Design, write, and deliver software that enhances the lives of our engineers, improves scalability, and drives platform innovation. • Define, secure, and optimize the cloud infrastructure that supports our platform, ensuring high availability and performance. • Take part in our on-call rota, providing critical support and ensuring service reliability. • Define, drive and build a strong edge networking posture for our domains. • Drive a culture of continuous improvement—measure, automate, and iterate on processes and systems. • Work closely with cross-functional teams, including developers, platform engineers, and security experts, to align infrastructure with company goals and support seamless development and deployment of applications. • Adhere to and promote security best practices and compliance standards across all infrastructure and processes.

• Craft Strategy and Vision: Collaborate with the product trio to define and evolve the strategy for customer support, aligning with user needs and Depop’s overarching goals. • Drive Vision-Aligned Design: Design experiences that simplify and enhance Depop's customer support ecosystem, aligning with our product vision. e.g. our Help Centre, dispute resolution processes, and reporting functionalities • Optimise In-App and Web Channels: Synthesising qualitative and quantitative data, to expand and refine the support experience. • Develop Cross-Functional Collaboration: Build tools and features that empower not only the user, but also our support agents. Work closely with stakeholders to agree service design processes that underpin the user’s experience.

• Drive accountability and clarity of priorities across your workstreams to ensure the timely realisation of value by enabling strategic, data-driven, decision-making • Take a user centric approach, ensuring your workstreams are set-up for success with the most appropriate reporting cadences, touchpoints, tools and approaches • Collaborate seamlessly and proactively across the company to identify and track timelines and dependencies, mitigate risks and issues and build clear lines of communication across teams • Guide and support your workstreams through our lightweight quarterly and annual reflections and objective setting processes • Identify and iteratively improve our lean operational processes, tools and guardrails to enable the business to efficiently collaborate, plan and deliver • Craft and share high quality communications that succinctly deliver key messages to broad audiences including senior executives • Help leadership align priorities across the organisation to create more significant impact and ensure clarity of focus for teams in your workstreams • Apply your in-depth knowledge of lean product & technical operations to facilitate, coach and share learnings which empower teams to iteratively improve their ways of working and deliver more effectively • Contribute to the Internal Ops Community of Practice where we share insights, reflections, approaches, and learnings

• Own content end-to-end for your experience area(s) across the Depop apps (iOS & Android) and Depop.com • Partner closely with designers, researchers, product managers and engineers to ship impactful work you’re proud of • Use feedback and user testing results to iterate effectively • Elevate content quality, defining what good looks like with your teams and providing guidance to non-writers, where necessary • Work with legal and regulatory teams to make sure content you write is compliant with industry standards and regulations, where necessary • Contribute to the evolution of content standards at Depop, including writing guidelines and AI best practices

• Work closely with Product Managers, Data Scientists and other Backend Engineers to understand problems and to design solutions. • Produce high-quality code that is well-structured and simple to understand that will be used by 1M+ active daily users • Embrace agile methodologies • Engage in a culture of continuous improvement by attending events such as blameless post-mortems, architecture reviews etc. • Collaborate on a daily basis with fellow engineers in the cross functional environment to solve problems and write code • You’ll own , code, workflows and data, through their entire lifecycle • Documenting any feature development

• Independently design and deliver backend solutions to medium-to-large problem spaces, from discovery through production and iteration • Build and evolve core discovery services, pipelines and APIs that power personalisation at scale • Help improve search relevance and recommendation quality by working at the intersection of backend engineering and ML-powered personalisation • Take end-to-end ownership of your work, including design, implementation, testing, observability, and operational support • Contribute to shaping technical direction within the team, improving system design, reliability, and developer experience • Operate in an experiment-led environment, helping define hypotheses, success metrics, and feedback loops • Collaborate closely with Product, Data Science, Design, and other Engineering teams to ensure solutions are well scoped and well understood • Actively contribute to continuous improvement through retrospectives, post-incident reviews, and technical discussions • Mentor and support other engineers in the team, raising the overall quality of delivery