IGS Energy is a residential and commercial energy provider committed to making sustainable and simple energy solutions accessible to everyone. Founded in 1989,
Customer Solutions Specialist, Bilingual
Location
Alaska + 5 moreAll locations: Alaska | California | District Of Columbia | Hawaii | North Dakota | Wyoming
Posted
11 days ago
Salary
$37.1K - $54.7K / year
Seniority
Mid Level
Job Description
Customer Solutions Specialist, Bilingual
IGS Energy
• Deliver exceptional customer experiences through a natural conversation style • Educate on all IGS products and services that result in customer sales and retention • Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries • Meet and exceed performance metrics, customer satisfaction, sales goals and service level goals • Provide follow up as needed on customer inquiries to ensure resolution satisfies our customers and meets all internal expectations • Conduct proactive consultative analysis to identify and act upon opportunities to up-sell and cross-sell customers • Demonstrates full understanding of current marketing programs and offerings; communicate clearly to the customers to assist them in making an informed decision • Achieves all customer experience and sales standards set for the department by following the established departmental goals, policies and procedures
Job Requirements
- High school diploma or equivalent
- Must be fluent in both English and Spanish
- 2 years’ experience in a customer facing environment preferred
- Possess strong interpersonal, verbal, and written communication skills and be results oriented
- Excellent customer experience and conversational skills
- Possess ability to identify and overcome customer objections
- Ability to multitask effectively and adhere to a weekly set schedule
- Genuine desire to grow and learn, receptive to feedback, as well as contribute positively to a team-oriented work environment
- Basic knowledge of Windows, MS Office Suite, and Internet Explorer
Benefits
- Comprehensive coverage including medical (plus free telehealth)
- Dental, vision, and employer health savings account contributions
- Robust support through Headspace and free mental healthcare visits for you and your dependents
- Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services
- Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools
- Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks
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