• User Experience & Research: Analyze user behavior and identify friction points throughout the client journey. • Conduct usability testing and user research to understand pain points and opportunities for improvement. • Review support requests, customer feedback, and product usage patterns to uncover UX issues. • Create user journeys, process maps, wireframes, and prototypes. • Simplify complex workflows and improve task completion rates. • Design new product features from concept through implementation. • Improve existing workflows including onboarding, authentication, task management, payments, document uploads, and client communications. • Create intuitive experiences that guide users through complex legal processes. • Collaborate with Product Managers and Engineers to translate business requirements into user-centered solutions. • Develop high-fidelity designs and interactive prototypes in Figma. • Establish and maintain a scalable design system. • Create reusable design patterns and components. • Ensure consistency across the product experience. • Help define UX standards and best practices for future development. • Define and track UX success metrics. • Partner with Product and Engineering to implement analytics and user behavior tracking. • Identify drop-off points and opportunities for conversion improvements. • Use data and user feedback to drive design decisions.

• Analyze user behavior and identify friction points throughout the client journey. • Conduct usability testing and user research to understand pain points and opportunities for improvement. • Review support requests, customer feedback, and product usage patterns to uncover UX issues. • Create user journeys, process maps, wireframes, and prototypes. • Simplify complex workflows and improve task completion rates. • Design new product features from concept through implementation. • Improve existing workflows including onboarding, authentication, task management, payments, document uploads, and client communications. • Collaborate with Product Managers and Engineers to translate business requirements into user-centered solutions. • Develop high-fidelity designs and interactive prototypes in Figma. • Establish and maintain a scalable design system. • Create reusable design patterns and components. • Define and track UX success metrics.

• Design for Redfin’s core consumer product across desktop and mobile • Build an engaging and cohesive user experience • Collaborate with Product Managers, Engineers, and stakeholders • Communicate design concepts through wireframes, prototypes, and mockups • Use quantitative data and qualitative feedback to inform design decisions • Advocate for the user and their needs • Contribute to and evolve the design system

• Lead Design on key initiatives, journey mapping, wireframes, and UI • Turn complex problems into flows that feel intuitive for players • Partner closely with Engineering and Product Management teams to shape what we build and how it shapes • Keep the design system growing so the whole team ships faster and also stays consistent. • Manage a team of product designers, own their growth through weekly 1: 1s, feedback, and conversations • Match each designer's strengths to the right squad and priorities • Manage and set up design workflows and cross-functional handoff processes to elevate team efficiency • Foster a highly collaborative, inclusive environment while actively raising the level of craft across the team