Role Description Orchestra is seeking a part-time Senior Reddit Specialist Freelancer to support client strategy and campaign execution across both paid and organic Reddit initiatives. We're looking for an experienced Reddit expert who can partner with agency teams, advise clients, and help grow our platform expertise across a variety of industries. This is a part-time freelance opportunity (approximately 10–20 hours per month) ideal for an experienced Reddit strategist who enjoys partnering with agency teams to advise clients, execute campaigns, and elevate platform expertise. The ideal candidate combines strategic thinking with hands-on execution, bringing a deep understanding of Reddit's communities, culture, advertising ecosystem, and evolving platform features. As a Senior Reddit Specialist on the Integrated Marketing team, you will be responsible for: - Serve as Orchestra’s subject matter expert on Reddit, championing the platform internally and externally. - Lead the development and growth of Reddit as a service offering across Orchestra, including strategy, execution, and process-building. - Develop and execute Reddit campaigns for clients across both organic and paid initiatives. - Partner with integrated marketing, stakeholders, and account teams to incorporate Reddit into broader campaigns. - Train and advise internal teams on Reddit best practices, platform features, and community engagement. - Support new business and client growth by pitching Reddit-led strategies and opportunities. - Provide strategic guidance while remaining hands-on with campaign planning, execution, and optimization as needed. - Stay up-to-date on Reddit trends, platform updates, and emerging opportunities to inform client strategy. Qualifications - 6+ years of experience in social media, digital marketing, community management, or Reddit strategy. - Deep expertise managing Reddit campaigns across paid and organic initiatives. - Strong understanding of Reddit communities, platform mechanics, moderation, creative best practices, and advertising products. - Experience translating business and brand objectives into Reddit-specific strategies. - Ability to collaborate effectively with agency teams and present recommendations to clients. - Experience working in a fast-paced agency, consulting, or client-service environment. - Excellent communication and project management skills with the ability to manage multiple priorities independently. Requirements - Agency experience building or leading a social media or platform-specific service line. - Background in other social platforms such as TikTok, YouTube, or emerging channels. - Experience supporting new business pitches and thought leadership. - Experience with Reddit Ads Manager, measurement, and campaign reporting. - Experience across additional social platforms is a plus, particularly when integrating Reddit into broader campaigns. Benefits - Salary range (commensurate with experience and skills): $125-$150/hr. - Hours: 10-20 hours/month. - This role may support multiple clients simultaneously and hours will fluctuate based on active engagements.

• This role works with a wide range of technologies and vendors, with a primary focus on supporting Staples warehouse and annex facilities across the Eastern U.S. • Responsibilities include managing a team of 16 remote associates across the region and supporting up to 60 remote locations. • Responsibilities include resource management, planning and facilitation, technical leadership, end-of-life strategy and technology refresh execution, and management of infrastructure design and development. • Provide world class customer support to the Staples enterprise. • Ensure the team creates and maintains clear, accurate documentation for the IT Project Management Office and remote facilities. • Participate in the manager on-call support rotation, maintain a 15-minute callback time for all paged issues, and provide after-hours support and system recovery as needed. • Follow the published Change Management policy and ensure each change request is well documented, change-specific, and properly approved. • Collaborate across business units and IT/IS functions, including Platform Engineering, Communications Engineering, Security, the Project Management Office (PMO), Sales, Distribution, Fulfillment, and Transportation Operations. • Maintain strong working relationships with vendors and contractors, with experience supporting administrative and budget processes.

- Support of internal IT infrastructure as an L3 engineer. - Investigation, resolution, and documentation of incidents. - Deployment of new and maintenance of existing corporate cloud services (payments, policy management, data backup, etc.). - Deployment of new and maintenance of existing corporate on-premises services (backup, services, monitoring, logging, metrics, etc.).

Role Description - Create and work on cases/tickets based on customer's technical support needs - Escalate reported issues to other teams on a timely manner based on existing SLAs - Answer calls that come via one or more phone support lines - Support customers via other non-phone support channels such as e-mail and chat - Utilize Salesforce for call log, tracking and documentation - Call customers back and provide updates as needed - Work in conjunction with other co-workers when supporting/troubleshooting issues - May be assigned to specific projects/platforms based on business needs - Attend regular team meetings - Attend project meetings and create/maintain deliverables as needed, using Microsoft tools (Office, Outlook, Teams, etc.) Qualifications - High level of organization skills - Ability to prioritize tasks based on different workloads - Previous applied experience with Microsoft tools (Office, Outlook, Teams, etc.) is a must - Passionate for technology - Ability to work on high-pressure, time-sensitive tasks required to honor SLAs - Willingness to learn new platforms - Ability and willingness to interact with peers and leadership inside and outside the department - Previous experience with a call log and tracking tool in a Support Center/Call Center environment is mandatory - Previous experience with Salesforce is highly desirable - Previous customer service and technical support experience is highly expected - Previous experience interacting directly with customers is highly desirable - A self-starter and driven by a sense of urgency based on competing priorities - Advanced Microsoft / CompTIA technical support certifications are very desirable - The following minimum certifications (or above) are required: CompTIA A+ or Microsoft MS-900 or Microsoft Endpoint Administrator Associate (MD‑102) - Previous (retired) Microsoft Windows certifications are accepted: MTA: Windows Operating System Fundamentals or MD‑100: Windows Client or MD‑101: Managing Modern Desktops - Working knowledge on troubleshooting IDMEIA platforms (with supporting references) may be considered in lieu of a Microsoft or CompTIA certifications - Bachelor or Associate degree in Computer Science-related fields is a plus - Experience using and troubleshooting Windows-based computers in a corporate environment is mandatory Requirements - The US base hourly range for this position is $19.01- $25.64/hr + benefits. - While candidates are not typically hired at or near the top of the range, all compensation decisions are based on the specific facts and circumstances of each hire. - Final offers may vary depending on factors such as skills, qualifications, experience, and geographic location. Note to Third-Party Recruiters - IDEMIA Public Security does not work with third-party recruiters absent a signed agreement. - Any resumes submitted without a signed agreement will be treated as the property of IDEMIA Public Security. - If IDEMIA Public Security hires a candidate who was brought to our attention by a recruiter who does not have a signed agreement, IDEMIA Public Security will not pay any fees to the recruiter as a result of the hire.