IDEMIA

Role Description - Create and work on cases/tickets based on customer's technical support needs - Escalate reported issues to other teams on a timely manner based on existing SLAs - Answer calls that come via one or more phone support lines - Support customers via other non-phone support channels such as e-mail and chat - Utilize Salesforce for call log, tracking and documentation - Call customers back and provide updates as needed - Work in conjunction with other co-workers when supporting/troubleshooting issues - May be assigned to specific projects/platforms based on business needs - Attend regular team meetings - Attend project meetings and create/maintain deliverables as needed, using Microsoft tools (Office, Outlook, Teams, etc.) Qualifications - High level of organization skills - Ability to prioritize tasks based on different workloads - Previous applied experience with Microsoft tools (Office, Outlook, Teams, etc.) is a must - Passionate for technology - Ability to work on high-pressure, time-sensitive tasks required to honor SLAs - Willingness to learn new platforms - Ability and willingness to interact with peers and leadership inside and outside the department - Previous experience with a call log and tracking tool in a Support Center/Call Center environment is mandatory - Previous experience with Salesforce is highly desirable - Previous customer service and technical support experience is highly expected - Previous experience interacting directly with customers is highly desirable - A self-starter and driven by a sense of urgency based on competing priorities - Advanced Microsoft / CompTIA technical support certifications are very desirable - The following minimum certifications (or above) are required: CompTIA A+ or Microsoft MS-900 or Microsoft Endpoint Administrator Associate (MD‑102) - Previous (retired) Microsoft Windows certifications are accepted: MTA: Windows Operating System Fundamentals or MD‑100: Windows Client or MD‑101: Managing Modern Desktops - Working knowledge on troubleshooting IDMEIA platforms (with supporting references) may be considered in lieu of a Microsoft or CompTIA certifications - Bachelor or Associate degree in Computer Science-related fields is a plus - Experience using and troubleshooting Windows-based computers in a corporate environment is mandatory Requirements - The US base hourly range for this position is $19.01- $25.64/hr + benefits. - While candidates are not typically hired at or near the top of the range, all compensation decisions are based on the specific facts and circumstances of each hire. - Final offers may vary depending on factors such as skills, qualifications, experience, and geographic location. Note to Third-Party Recruiters - IDEMIA Public Security does not work with third-party recruiters absent a signed agreement. - Any resumes submitted without a signed agreement will be treated as the property of IDEMIA Public Security. - If IDEMIA Public Security hires a candidate who was brought to our attention by a recruiter who does not have a signed agreement, IDEMIA Public Security will not pay any fees to the recruiter as a result of the hire.

Role Description - Primary interface between Program Teams and Purchasing/Supply-Chain to ensure seamless communication, focus, decision making, and collaboration through the program phases. - Actively participate in Customer RFP response development, including costing inputs for products/services; collaborate with internal teams to ensure IDEMIA has the appropriate supply chain in place to deliver each program. - Accountable to ensure program costs (hardware, services, etc.) are delivered at/below business case level to ensure successful financial performance of each program. Ensure detailed BOM level tracking of costs and cost evolution over time. - Provide standardized process and documentation for all program tracking and execution from the purchasing and supply chain teams. - Support category managers in negotiating moderate to highly complex contracts, amendments, addenda, SOWs, and project statements to ensure flowdown and alignment between customer and supplier contracts. - Liaison between Program Teams and Purchasing/Supply-Chain teams on all bidder communications, negotiations, and required meetings. - Review vendor proposals, pricing, and terms and conditions. Liaise with Legal for legal issues, while fostering a collaborative business relationship. - Advise management of contractual rights obligations and risks. Ensure ethical process and approach is utilized during all contract negotiations. - Perform or support request for proposals, competitive bids, market analysis, and supplier evaluations. Engage with teams to construct and develop logical sourcing strategies and fact-based options. - Develop collaborative relationships with the business. Maintain high level understanding of business and project alignments. Secure and adapt engagement models based on business level requirements. - Develop and implement program purchasing KPIs. Qualifications - Bachelor’s degree in engineering, business administration, procurement, or similar field. - 5-10 years of relevant experience in purchasing. - Previous purchasing experience in an international environment. - Ability to develop internal and external relationships with a high degree of integrity. - Commercial acumen. - Excellent analytical, problem solving, decision making, and negotiating skills. - Proficiency in Microsoft Office Suite including Excel, Word, Outlook. - Strong e-sourcing skills. - Strong written and verbal communication skills. - Results oriented with ability to function in a multi-cultural team environment, experience in working in a remote and distributed environment. - Fluency in English. - Proven experience evolving in a complex environment and in implementing robust strategies and processes, can do’ attitude. Requirements - Excellent analytical, problem solving, decision making, and negotiating skills. - Result oriented, ability to manage multiple projects while effectively meeting deadlines. Note to Third-Party Recruiters IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will treat any resumes submitted without a signed agreement as the property of IDEMIA Public Security. In the event that IDEMIA Public Security hires a candidate who was brought to our attention by a recruiter who does not have a signed agreement, IDEMIA Public Security will not pay any fees to the recruiter as a result of the hire.

• Own and maintain action trackers, and change control processes across the programme portfolio, ensuring nothing slips through the cracks. • Prepare for and facilitate governance forums - including steering committees and working-group sessions, producing structured notes and driving actions to completion. • Maintain SharePoint programme sites, ensuring documentation is current, organised, and accessible to all relevant stakeholders. • Proactively track cross-programme dependencies and flag risks or blockers before they become delivery issues. • Design and drive the automation and AI adoption roadmap, conceptualizing and executing use cases that increase efficiency and create value. • Build and maintain Excel-based data models, trackers, and performance reports that underpin the team's monthly and bi-weekly reporting cycles. • Develop Power BI dashboards that give leadership a clear, real-time view of portfolio status, KPIs, milestones, and resource utilisation. • Produce high-quality PowerPoint packs for senior and executive stakeholders, translating complex data into clear, compelling narratives.

• Develop and execute a market business plan in partnership with field sales and build account plans across Digital S&L market, resulting in a business growth pipeline and achieving quarterly business objectives. • You will proactively prospect and qualify potential customers for our Digital products and solutions in our Civil Identity S&L market segment and schedule follow-up meetings and/or solution demonstrations in partnership with the Civil Identity Field Sales team. • Manage multiple opportunities simultaneously, work with cross-functional teams, and serve as a key customer contact the entire sales cycle. • Manage all elements of the sales cycle within assigned geographic areas and/or product line; with primary focus on new accounts including sales prospecting activities, follow-up, business value analysis, involvement in proposal development, contract negotiation, and effective management of the sales closure. • Assist customers in identifying use cases suitable for IDEMIA ID&V and mID Products. • Articulate key differentiators, and typical customer journeys. • Partner with Marketing, Go-to-Market, and Field Sales to generate prospecting campaigns at scale. • Drive initiatives for increased adoption, use, and growth of Digital Solutions and Products in the S&L market. • Develop a comprehensive knowledge of Idemia products and technical architecture, industry characteristics and competitive environment, including conducting market research to understand competitors and trends. • Responds to solution and product inquiries. • Add a positive sales culture and sale centric atmosphere among the team members. • Attend conferences as required.

• Handling daily remote security service operations • Monitoring and maintaining operations of the security systems • Responding to events and following standard operating procedures to resolve issues • Providing timely updates to stakeholders and upholding confidentiality of information • Maintaining high levels of professional conduct and exercising initiative to improve service

• Lead and support annual budgeting processes across multiple departments • Build complex financial models, including scenario and sensitivity analyses to support strategic initiatives and business decisions • Partner with department heads to analyze budget vs. actual variances and provide actionable financial commentary to leadership • Reforecast throughout the year • Partner with parent company in France and other sister companies to align on expectations and deadlines with clear understanding of parent company goals and objectives as well as Civil Identity goals and objectives • Push back/ask questions as needed • Deliver meaningful reporting with actionable financial insights • Identify and implement process improvements to enhance financial planning, reporting accuracy, and efficiency • Prepare recurring and ad hoc financial analyses for executive leadership • Support month-end, Qtr-end, Year-end reviews of monthly close • Assist with long-range planning, forecasting accuracy initiatives throughout the company

Role Description The Deal Analyst / Deal Manager (DA/DM) serves as the operational owner of the proposal and quote process, coordinating inputs, drafting customer-focused narratives, managing pricing inputs, enforcing review SLAs, and ensuring CRM and repository accuracy from Quote Request (QR) intake through final delivery. - High-quality, customer-ready proposals aligned to customer needs and executive readability standards. - On-time progression through Red Team, Gold Team, and White Glove (DOA) review stages. - Accurate and complete Salesforce and SharePoint records supporting audit readiness. Responsibilities Mapped to Deal Desk SOP: - Accountable and Responsible for drafting, coordinating, editing, and finalizing proposals from QR intake through delivery and repository closeout. - Coordinates inputs across Sales, PM, and Solutions Engineering. - Authors the Business Volume. - Manages Red Team and Gold Team reviews. - Submits packages for White Glove (DOA) approval. - Ensures Salesforce and SharePoint accuracy in accordance with the Deal Desk SOP. - QR Intake & Coordination – Accept assignment, review QR completeness, identify risks, and drive cross-functional follow-ups. - Customer Context & Story – Capture champion, pain points, and competitive posture; translate into a coherent customer narrative. - Solution Development Support – Obtain configuration from Solutions Engineering and clarify assumptions. - Proposal Drafting – Author cover letter, narrative executive summary, solution summary, and insert preliminary pricing; enforce ≤10-page Business Volume. - Red Team Management – Coordinate Red Team review, track approvals and N/C responses, and enforce 48-hour SLA. - Gold Team & Finalization – Secure Market Leader and Program Director approvals; prepare final customer-ready package. - White Glove (DOA) & Delivery – Submit for DOA approval, update Salesforce status to Delivered, and close out SharePoint folders with Final Version tagging. - Professional Communication & Escalation – Proactively follow up, document actions, and escalate per SOP guidance. Qualifications - 3–6 years of experience in Deal Desk, Proposal Management, Sales Operations, Pricing, or Revenue Operations roles. - Demonstrated ownership of end‑to‑end proposal or quote processes, from intake through customer delivery. - Experience supporting complex, cross‑functional deals involving Sales, Program Management, Solutions Engineering, Pricing, and Finance. - Prior exposure to formal review frameworks (e.g., Red Team / Gold Team / Executive or DOA approvals) preferred. - Strong ability to author and edit customer-facing proposal content, including executive summaries, solution descriptions, and cover letters. - Proven skill translating technical and commercial inputs into clear, concise, executive‑readable narratives. - Experience enforcing page limits, formatting standards, and content quality benchmarks. - High attention to detail to ensure accuracy, consistency, and compliance across proposal materials. - Working knowledge of Deal Desk SOPs, approval workflows, and internal SLAs. - Ability to manage parallel workstreams (solution, pricing, approvals, documentation) without losing momentum. - Strong record of maintaining audit‑ready CRM and repository data (e.g., Salesforce and SharePoint). - Proficiency with Salesforce (opportunity stages, quote requests, status updates, reporting hygiene). - Experience managing structured content in SharePoint or similar repositories with version control and final tagging. - Advanced skills in Microsoft Word for proposal creation and final packaging. - Familiarity with pricing summaries, BOMs, or configuration outputs (even if pricing is owned by another team). - Clear, professional communicator able to drive follow‑ups, secure inputs, and enforce deadlines. - Confidence engaging with senior reviewers (Market Leaders, Program Directors, executives) during approval cycles. - Ability to ask the right clarifying questions to identify risk, gaps, or assumptions early. - Comfortable escalating risks or delays appropriately, with documented context and recommended actions. - Highly organized with a bias toward ownership and follow‑through. - Calm and effective under deadline pressure, especially during late‑stage reviews. - Customer‑oriented mindset with strong judgment on what matters most to evaluators and decision‑makers. - Continuous‑improvement mindset; willing to refine templates, checklists, and processes. Preferred / Differentiating Qualifications - Experience in regulated, public sector, or enterprise environments. - Familiarity with executive approval or delegation‑of‑authority (DOA) models. - Exposure to proposal best practices (e.g., Shipley‑inspired reviews, compliance matrices). - Prior role acting as a single-threaded owner (“cat herder”) across a deal lifecycle. Note to third-party recruiters IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will treat any resumes submitted without a signed agreement as the property of IDEMIA Public Security. In the event that IDEMIA Public Security hires a candidate who was brought to our attention by a recruiter who does not have a signed agreement, IDEMIA Public Security will not pay any fees to the recruiter as a result of the hire.

• Develop, troubleshoot and deploy business solutions using Java, Angular, API endpoints and Apache Camel routes. • Collaborate with Delivery teams to achieve common goals and objectives allowing for continuous collaboration and rapid decision-making to shorten development cycles and reduce time to market • Create/update technical engineering documentation • Ability to work collaboratively with others within the team, including both receiving assistance from subject matter experts as well as being a subject matter expert for others to refer to • Advanced ability to debug and troubleshoot software, configuration and database related issues in a complete Enterprise application

Role Description - Design and develop microservices written in Java/J2EE with Spring Boot + JPA/Hibernate. - Possesses full grasp of the software development process including: - Requirements - Analysis - Design - Coding - System testing - User testing - Problem resolution - Planning - Serve in a leadership capacity to promote best practices and conventions while mentoring other software engineers within and outside of the team. - Consistently creates optimal design and implementation adhering to architectural standards, considering scalability, reliability, and performance of impacted systems/services. - Develop reusable patterns and encourage innovation that will enable team productivity and velocity. - Exhibits relentless focus on software reliability engineering standards embedded into development principles. - As a leader, contribute to a culture of innovation, collaboration, and continuous improvement. - Conduct code reviews to provide guidance on engineering best practices in compliance with development procedures and methodologies. - Assist with deployment automation duties to build out a robust, scalable, and highly available ecosystem within AWS EKS using Helm. - Work alongside other DevOps engineers to strategize and implement capabilities that will improve overall Automation posture across the organization. - As a senior engineer, provide technical guidance and mentorship to less experienced team members. - Collaborate with global and overseas counterparts to acquire and/or author product development and automation code. - Work closely with the Cloud Platform Engineering Team to provision/deploy and maintain the underlying infrastructure through IaaC managed by Terraform using GitLab pipelines. - Operate, understand, and support the logging and visualization of log metrics through an ELK-like stack (FluentD, Opensearch, Kibana). - Manage and automate the state of PKI and handling of secrets in a highly sensitive environment, including certificate creation/management, encryption, key cryptography, etc. - Operate in unison with Test Automation engineers to functionally test the validity of environments and their underlying services. - Assist SRE Operations with the triaging, diagnosing, and troubleshooting of both internal and customer-facing issues. - Drive forth key deliverables from a deployment automation aspect tied to a defined roadmap and pipeline of customers' schedules. Qualifications - Experience working with generative AI. - At least 6-8 years of experience as a Software Engineer or a similar role. - At least 6-8 years of experience working with Java/J2EE. - Experience with Microservices, Spring Boot, Batch. - Basic working knowledge of Cryptography. - Experience with Maven, TeamCity, GitLab. - Experience with AWS, Docker, Kubernetes, Helm. - Experience with Fortify, SonarQube, XRay. - Experience working on a cloud-based application with high availability and performance SLAs. - Experience with Git and GitLab source control and CI/CD orchestration. - Experience deploying to and managing a Kubernetes environment. - Experience with deployment automation tools such as Ansible and Helm. - Experience or familiarity with IaaC automation tools such as Terraform, CDK, CloudFormation. - Basic working knowledge of databases (relational and non-SQL). - Experience working within Cloud AWS with the use of managed services. - Experience working in a multi-tenant, distributed architecture. - Experience or familiarity with access protocols e.g. LDAP, OIDC, Cognito, Keycloak. - Experience deploying and managing a micro-service oriented environment. - Possesses a versatile breadth of core and fundamental skill sets e.g. PKI, networking fundamentals, Linux administration, scripting, coding (client and server side), security, storage, etc. - Has the ability to work well with others and effectively communicate and/or collaborate. Requirements - The US base salary for this full-time position is $112,130 - $140,171 plus bonus and benefits. - Our salary ranges are determined by role, level, and location. - The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. - Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Benefits - IDEMIA is an equal opportunity employer. - We evaluate qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Core Business Hours - 80 Hours Bi-Weekly

Role Description Our Civil Identity product engineering org is looking for a skilled load and performance software development engineer in test (SDET) to assist all of our product development teams build software and solutions that are scalable and exceed all non-functional testing requirements. - Work with solutions architects and business analysts to determine load and performance metrics, goals and acceptance criteria for each product and customer program. - Work alongside solutions architects, product design and developers, as well as the business stakeholders and strive to automate the testing acceptance criteria. - Plan a strategy to automate maximum scenarios as possible. - Responsible for building robust test automation solutions for load and performance testing, implementing reusable scripts/tools and driving at the same performance measurements across products and programs wherever possible. - Build dashboards and reports to show load and performance test results vs. goals over time. - Assist teams with determining proper sizing of physical or virtual hardware, given the trends and results of load and performance testing for the software to be executed on the system. - As a load and performance SME, participate in solution and software architectural design discussions and provide effective feedback in code reviews. Qualifications - Expert at current software load and performance testing concepts and principles across the industry. - Solid understanding of testing principles, testing types, and methodologies. - Highly proficient at debugging software problems including the use of debugging tools, such as debuggers, profilers, loggers, and code analyzers. - Should be aware of white box, black box, and gray box testing tools and techniques. - API testing clients such as Postman. - Front-end automation frameworks such as Selenium. - XML, XSD and XSLT. - JSON. - SOAP and REST services. - PostgreSQL and SQL Server. - Java, C#, JavaScript, Python or another similar programming language. - OO design principles. - Continuous Integration / Continuous Delivery (CI / CD) concepts, including how to hook automation tests into CI/CD pipelines. - Experience with popular software ALM tools (Jira, BitBucket, SourceTree, TeamCity, Artifactory or equivalents). - Fundamental concepts of security testing and OWASP top ten. - x.509 certificates, JWTs, OAuth and associated security measures. - Agile development methodologies, preferably SAFe. - Cloud platforms, preferably AWS. Requirements The US base salary for this full-time position is $112,130 - $140,171 plus bonus and benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Benefits IDEMIA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Core Business Hours 80 Hours Bi-Weekly