• Consult with customers to identify business challenges and recommend tailored M-Files solutions that align with industry best practices. • Lead solution implementations by defining customer requirements and ensuring seamless integration with existing systems and processes. • Provide industry-specific guidance to help clients optimize document and knowledge management workflows. • Facilitate training and enablement sessions for customers, ensuring they maximize the value of M-Files solutions. • Collaborate with sales teams to support pre-sales activities and present industry-focused solutions to prospective clients. • Serve as a project lead on small to mid-sized implementations, ensuring timely execution and customer satisfaction. • Advise on best practices for process automation, compliance, and document management within targeted industry verticals.

• Lead customer discovery and solution design activities, translating complex clinical and business needs into innovative digital healthcare solutions. • Conduct technical assessments, architectural reviews, and due diligence to ensure proposed solutions are scalable, secure, and fit for purpose. • Partner with Commercial teams during the pre-sales phase, providing expert guidance on technical feasibility, integrations, cybersecurity, and governance requirements. • Drive project governance and stakeholder alignment throughout the customer lifecycle, ensuring successful delivery and exceptional customer experiences. • Collaborate closely with local Connectivity Specialists, Digital Services teams, and regional stakeholders to standardize best practices and enable operational scalability across markets. • Identify risks, challenges, and opportunities early, creating repeatable and transferable processes that support sustainable growth. • Act as the voice of the customer, bringing market insights and evolving healthcare needs into product development discussions and influencing future roadmaps. • Design and deliver training programs, mentoring colleagues and fostering knowledge sharing across the organization. • Stay at the forefront of healthcare technology innovation, exploring emerging trends, digital ecosystems, interoperability, cybersecurity, and connected care advancements.

• Translate customer-facing business requirements into scalable, secure solution architectures across CRM, service and support, partner engagement, revenue operations, and digital experience platforms. • Lead architecture for highly complex, non-routine, and often undefined initiatives, determining solution approaches, patterns, and decision frameworks where limited precedent exists, with ownership for architectural direction within assigned work. • Own solution outcomes through delivery by guiding key decisions, evaluating options and trade-offs, and ensuring implementation remains aligned with the intended business value. • Design end-to-end solutions that address business, functional, and non-functional requirements, including security, scalability, governance, customer experience, and revenue considerations. • Evaluate and shape the use of emerging technologies needed to improve customer outcomes, business effectiveness, and platform capabilities, balancing value, feasibility, complexity, and risk. • Develop implementation-ready architecture artifacts for large and complex initiatives, including integration patterns, data flows, APIs, workflows, architecture diagrams, decision records, and risk mitigation approaches, to support effective delivery and maintain solution integrity through implementation. • Assess, architect, and integrate intelligent (AI/ML) capabilities responsibly within customer workflows, with a focus on governed, human-in-the-loop usage, appropriate oversight, auditability, and strong data governance to ensure responsible adoption in risk-sensitive activities. • Partner with senior business and technical stakeholders to bridge business strategy and technical execution within the customer platforms domain, shape architectural direction, evaluate build, buy, and consolidation options, and support roadmap and investment decisions. • Communicate architectural trade-offs and recommendations in business and technical terms, including customer impact, risk, cost, time-to-value, and longer-term operational implications. • Provide technical leadership through influence by mentoring architects and technologists, guiding architecture reviews, and promoting reusable customer platform patterns and practices across multiple functions while contributing to the advancement of architecture maturity within the domain.

• Configure and implement Kinaxis Maestro product based on customer business requirements, ensuring solution configurations are of high quality, aligned with user stories, and completed in accordance with project timelines. • Translate business requirements into Kinaxis Maestro product specifications, following Supply Chain Industry trends and best practices. • Translate complex supply chain problems into analytical / mathematical models (e.g., optimization, heuristics, constraint-based logic) and embed them into Maestro solutions. • Work in small POD teams with domain experts and stakeholders to rapidly understand problems and deliver usable solutions. • Support in developing and enhancing inventory management modules to balance service levels, working capital, and system efficiency, leveraging optimization techniques and data-driven decision frameworks. • Support in developing Production Planning workflows that balance capacity, lead times and demand variability, incorporating constraint-based and optimization-driven logic. • Design and develop advanced algorithmic logic (e.g., allocation, prioritization, capacity balancing) using Maestro scripting and embedded algorithms. • Support Quality Control/Quality Assurance validation and testing of the solution. • Provide recommendations to improve future workflows and implementations. • Collaborate with Product Managers and internal stakeholders to align Kinaxis Maestro solution with system capabilities. • Work with stakeholders to identify objective functions, constraints, and trade-offs (cost vs service, inventory vs capacity) and translate them into system logic. • Translate business requirements into system configurations, dashboards and workflows. • Participate in early innovator programs with a focus on guiding and training end users on how the Maestro solution was configured in relation to their business requirements and how to achieve immediate value from their investment. • Provide continued support to the customer during the early innovator program of the project to ensure the customer understands the solution and how it integrates into their supply chain management objectives and practices. • Conduct data-driven analysis to identify improvements and recommend the same to project team for increasing the effectiveness of the developed solution. • Continuously identify opportunities to standardize and enhance Maestro resources using reusable OR-based solution patterns. • High ownership and bias to action, you move things forward without waiting for perfect clarity.