Role Description Buscamos incorporar a un/a Client Intake Specialist con fuerte orientación comercial, que será el primer punto de contacto con nuestros clientes internacionales. Tu misión será responsable de transformar consultas entrantes en oportunidades reales de negocio. Tu papel no será solo entender al cliente, sino detectar su necesidad, generar confianza y guiarle hacia la contratación de nuestros servicios. Gracias a tu trabajo, aumentaremos la conversión de leads y aseguraremos una experiencia inicial excelente. Qué harás en tu día a día - Gestión y conversión de leads - Atender consultas entrantes (teléfono, email, plataformas) con un enfoque consultivo y comercial. - Identificar oportunidades de negocio y priorizar leads con mayor potencial. - Cualificación estratégica - Analizar cada caso no solo desde el encaje legal, sino también desde su viabilidad comercial. - Detectar necesidades, urgencias y motivaciones del cliente. - Generación de confianza y venta - Explicar de forma clara el valor del servicio y el proceso legal. - Preparar al cliente para la siguiente fase (evaluación legal) maximizando la probabilidad de cierre. - Coordinación de calls con abogados (pre-sale) - Agendar llamadas estratégicamente, asegurando que el lead llega cualificado y preparado. - Optimizar agendas con foco en conversión, no solo en volumen. - Seguimiento y cierre - Hacer seguimiento activo de leads. - Resolver objeciones y acompañar al cliente durante el proceso hasta la contratación. - Gestión en CRM - Registrar toda la información y actividad comercial. - Hacer seguimiento de métricas de conversión y pipeline. - Mejora continua - Proponer mejoras en el proceso de admisión y conversión. - Detectar patrones de éxito y optimizar el funnel de ventas. Qualifications - Entre 2 y 4 años en roles como: - Atención al cliente con componente comercial - Inside sales / ventas consultivas - Gestión de leads o admisión en servicios profesionales - Muy valorable experiencia en: - Despachos de abogados - Relocation / real estate - Servicios internacionales - Idiomas: - Inglés avanzado o bilingüe (C1/C2) – imprescindible - Español avanzado - Otros idiomas, un plus - Competencias clave: - Fuerte orientación a resultados y conversión - Habilidad para generar confianza rápidamente - Comunicación clara y persuasiva - Capacidad para gestionar objeciones - Organización y gestión de pipeline - Mentalidad analítica (conversión, ratios, etc.) Benefits - Trabajo 100% remoto desde España - Jornada parcial - Horario por la tarde (16:00-22:00) - Entorno internacional y dinámico - Posibilidad de crecimiento en área comercial - Contrato indefinido

• The VP of Client Services will have ownership of the senior-level client and agency partner relationships beyond the day-to-day operations • This person will be responsible for client retention by maintaining executive- and senior-level relationships and identifying additional opportunities with existing clients • They are responsible for assessing and managing the risk associated with clients and agency partners, as well as meeting client and EVERSANA INTOUCH goals for each account’s financial health, targets, and objectives • They lead the coordination and development of the integrated marketing plans internally and with external agency partners • Strong thought leadership within EVERSANA INTOUCH and within the industry is required, along with the ability to bring new services to our clients frequently, allowing them to understand the depth of EVERSANA INTOUCH’s offerings • Our employees are tasked with delivering excellent business results through the efforts of their teams

• Client & Vendor Communication: Act as the primary liaison for all inquiries from facilities and vendors, providing timely and professional responses via email and phone. • Issue Resolution & Tracking: Meticulously track all requests, investigate discrepancies, and coordinate with internal teams to ensure prompt and effective resolution of all issues. • Proactive Coordination: Follow up consistently with internal departments to guarantee tasks are completed on schedule and provide regular status updates to facility leadership on outstanding items. • Process Management: Assist with onboarding new vendors, monitor invoice approval status, and address payment-related concerns to prevent delays. • Relationship Building: Develop and maintain strong, positive working relationships with facility staff and key vendor contacts by providing excellent customer service and ensuring reliable follow-through.

Role Description Are you someone who enjoys helping others, building relationships, and creating positive customer experiences? We are currently looking for motivated individuals to join our growing remote team as Remote Client Travel Advisors. In this role, you will assist clients with exploring vacation possibilities, organizing travel arrangements, and navigating the planning process for a variety of travel experiences. Whether a traveler is considering a tropical getaway, cruise vacation, family trip, or overseas adventure, you'll help ensure their plans come together smoothly and efficiently. This opportunity offers the flexibility of working from home while developing valuable skills in client support, travel coordination, and relationship management. No prior travel industry experience is required, as comprehensive training and ongoing support are provided. Responsibilities - Connect with clients to learn about their travel interests, priorities, and expectations - Present vacation options that align with individual preferences, schedules, and budgets - Assist with coordinating travel services including accommodations, flights, cruises, transfers, and activities - Provide guidance and information to support confident travel decisions - Manage client communications through email, phone, and virtual platforms - Coordinate booking requests and reservation details with travel suppliers - Track itinerary information and ensure travel records remain organized and accurate - Stay informed about destination highlights, supplier updates, and travel promotions - Support clients throughout the planning process and reservation lifecycle - Deliver a professional and customer-focused experience at every stage Qualifications - Interest in customer service, hospitality, travel, or client-facing roles - Strong communication and interpersonal abilities - Excellent organizational skills and attention to detail - Ability to multitask and manage responsibilities independently - Comfortable working in a remote environment - Basic proficiency with computers, online tools, and digital communication platforms - Positive attitude and willingness to learn new skills - Must be at least 18 years of age - Must reside in the US, UK, Mexico, Spain, Australia, or another approved hiring region - Previous travel industry experience is not required; training is provided Benefits - Flexible work-from-home opportunity - Remote environment with scheduling flexibility - Structured onboarding and ongoing mentorship - Access to travel supplier relationships and booking technology - Travel-related incentives and industry benefits - Professional development and advancement opportunities - Supportive team culture focused on growth and collaboration - Opportunity to gain experience in customer relations, sales support, and travel planning