• The VP of Client Services will have ownership of the senior-level client and agency partner relationships beyond the day-to-day operations • This person will be responsible for client retention by maintaining executive- and senior-level relationships and identifying additional opportunities with existing clients • They are responsible for assessing and managing the risk associated with clients and agency partners, as well as meeting client and EVERSANA INTOUCH goals for each account’s financial health, targets, and objectives • They lead the coordination and development of the integrated marketing plans internally and with external agency partners • Strong thought leadership within EVERSANA INTOUCH and within the industry is required, along with the ability to bring new services to our clients frequently, allowing them to understand the depth of EVERSANA INTOUCH’s offerings • Our employees are tasked with delivering excellent business results through the efforts of their teams

• Client & Vendor Communication: Act as the primary liaison for all inquiries from facilities and vendors, providing timely and professional responses via email and phone. • Issue Resolution & Tracking: Meticulously track all requests, investigate discrepancies, and coordinate with internal teams to ensure prompt and effective resolution of all issues. • Proactive Coordination: Follow up consistently with internal departments to guarantee tasks are completed on schedule and provide regular status updates to facility leadership on outstanding items. • Process Management: Assist with onboarding new vendors, monitor invoice approval status, and address payment-related concerns to prevent delays. • Relationship Building: Develop and maintain strong, positive working relationships with facility staff and key vendor contacts by providing excellent customer service and ensuring reliable follow-through.

Role Description Are you someone who enjoys helping others, building relationships, and creating positive customer experiences? We are currently looking for motivated individuals to join our growing remote team as Remote Client Travel Advisors. In this role, you will assist clients with exploring vacation possibilities, organizing travel arrangements, and navigating the planning process for a variety of travel experiences. Whether a traveler is considering a tropical getaway, cruise vacation, family trip, or overseas adventure, you'll help ensure their plans come together smoothly and efficiently. This opportunity offers the flexibility of working from home while developing valuable skills in client support, travel coordination, and relationship management. No prior travel industry experience is required, as comprehensive training and ongoing support are provided. Responsibilities - Connect with clients to learn about their travel interests, priorities, and expectations - Present vacation options that align with individual preferences, schedules, and budgets - Assist with coordinating travel services including accommodations, flights, cruises, transfers, and activities - Provide guidance and information to support confident travel decisions - Manage client communications through email, phone, and virtual platforms - Coordinate booking requests and reservation details with travel suppliers - Track itinerary information and ensure travel records remain organized and accurate - Stay informed about destination highlights, supplier updates, and travel promotions - Support clients throughout the planning process and reservation lifecycle - Deliver a professional and customer-focused experience at every stage Qualifications - Interest in customer service, hospitality, travel, or client-facing roles - Strong communication and interpersonal abilities - Excellent organizational skills and attention to detail - Ability to multitask and manage responsibilities independently - Comfortable working in a remote environment - Basic proficiency with computers, online tools, and digital communication platforms - Positive attitude and willingness to learn new skills - Must be at least 18 years of age - Must reside in the US, UK, Mexico, Spain, Australia, or another approved hiring region - Previous travel industry experience is not required; training is provided Benefits - Flexible work-from-home opportunity - Remote environment with scheduling flexibility - Structured onboarding and ongoing mentorship - Access to travel supplier relationships and booking technology - Travel-related incentives and industry benefits - Professional development and advancement opportunities - Supportive team culture focused on growth and collaboration - Opportunity to gain experience in customer relations, sales support, and travel planning

Role Description - Project a professional attitude and positive image. - Support large volumes of inbound and outbound contacts promptly. - Follow compliance guidelines and reference job aides when addressing varying topics. - Identify customer needs, clarify information, research issues and provide next steps and solutions. - Maintain ownership of contact experience and resolution for assigned casework. - Build sustainable relationships with internal service partners. - Keep detailed records of contacts in the agent ticketing system. - Complete educational seminars to enhance knowledge, performance and maintain continuing education requirements. - Maintain awareness of client updates, policy or procedure changes. - Demonstrate strong soft skills, including active listening, empathy, and adaptability. - Anticipate customer needs and tailor responses accordingly. - Accurately and actively utilize the ticketing process to collaborate with team members and resolve assigned cases. - Ability to meet or exceed established goals for both internal call monitoring audits, contact metrics, and client satisfaction surveys. - Adhere to attendance and punctuality standards. - Adapt to change and meet the changing demands of the work environment. - Assist other department personnel as needed due to fluctuating workloads. - Perform other related duties as assigned. - Compliance with HIPAA regulations and all Baker Tilly Vantagen guidelines. Qualifications - High School Diploma required, Associates Degree preferred. - 2 years experience accepted in lieu of degree. - A basic understanding of health insurance terminology is preferred. - Ability to effectively work in a contact center environment. - Ability to work in high pressure environment and deal effectively with all customers. - Commitment to high quality service. - Excellent oral & written communication skills. - Experience working in a remote position. - Strong data entry skills and proficiency in the use of a PC, including use of multiple applications simultaneously. - Ability to locate and interpret complex information from a variety of data sources. - Ability to work in a fast-paced production and quality environment to meet required standards. Requirements - In Houston, TX: pay rate range is $22.50 to $33.00. - In Madison, WI: pay rate range is $18.95 to $31.50.