Role Description Molina Healthcare is hiring a Pharmacy Customer Service Representative. This role is remote for those who live in Florida only. Bilingual - Spanish speaking is needed. Our agents assist with all Medicaid member Pharmacy-related calls. You will assist the members with obtaining their medications. This is a pharmacy call center environment focused on first call resolution and the member's experience. Pharmacy Reps will be taking calls for the state of FL. Must be bilingual, and live in the state of FL. Shift times will be Monday through Friday 8:00a - 4:30p or 10:30a-7:00p EST, all dependent on business needs. Essential Job Duties - Provides customer service support for inbound/outbound pharmacy calls from members, providers, and pharmacies. - Contributes to overarching pharmacy strategy for optimization of medication related health care outcomes, and quality cost-effective member care. - Handles and records inbound/outbound pharmacy calls from members, providers and pharmacies in accordance with departmental policies, state regulations, NCQA guidelines, and CMS standards. - Provides coordination and processing of pharmacy prior authorization requests and/or appeals. - Explains point-of-sale claims adjudication, state, NCQA and CMS policies/guidelines, and any other necessary information to providers, members and pharmacies. - Assists with clerical tasks and other day-to-day pharmacy call center operations as delegated. - Effectively communicates plan benefit information, including but not limited to: formulary information, copay amounts, pharmacy location services and prior authorization outcomes. - Assists members and providers with initiating verbal and written coverage determinations and appeals. - Records calls accurately within the pharmacy call tracking system. - Maintains established pharmacy call quality and quantity standards. - Interacts with appropriate primary care providers to ensure member registry is current and accurate. - Supports pharmacists with completion of comprehensive medication reviews (CMRs) through pre-work up to case preparation. - Proactively identifies ways to improve pharmacy call center member relations. Qualifications - At least 1 year related experience, including call center or customer service experience, or equivalent combination of relevant education and experience. - Excellent customer service skills. - Ability to work independently when assigned special projects, such as pill box requests, case management referrals, over the counter (OTC) requests, etc. - Ability to multi-task applications while speaking with members. - Ability to develop and maintain positive and effective work relationships with coworkers, clients, members, providers, regulatory agencies, and vendors. - Ability to meet established deadlines. - Ability to function independently and manage multiple projects. - Excellent verbal and written communication skills, including excellent phone etiquette. - Microsoft Office suite (including Excel), and applicable software program(s) proficiency. Requirements - Certified Pharmacy Technician (CPhT) and/or state pharmacy technician license (state specific if state required). If licensed, license must be active and unrestricted in state of practice. - Health care industry experience. Benefits - Molina Healthcare offers competitive benefits and compensation package. - Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

• Help Our Partners: Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English. • Be Transparent & Customer-Centric: Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction. • Handle Tickets & Escalations: Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention. • Manage Bookings: Handle booking modifications and relocations with attention to detail and urgency. • Team Collaboration: Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery. • Manage Expectations: Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes. • Record Details: Accurately document all work and partner interactions in our CRM system.

• Perform accurate quantity takeoffs for commercial mechanical systems, including ductwork and piping for new installations. • Prepare detailed material estimates using company pricing templates and Excel-based estimating tools. • Assist with bid preparation, proposal documentation, and pre-construction planning. • Manage RFIs, submittals, specification reviews, and code revisions throughout the bidding process. • Coordinate with vendors and subcontractors to obtain pricing, product information, and quotations. • Review project plans, specifications, and construction documents to identify scope and potential risks. • Maintain organized estimating records and documentation. • Collaborate with Project Managers while working independently in a fast-paced remote environment. • Utilize construction management platforms such as Procore and digital takeoff software throughout the estimating process.

Role Description - Du betreust unsere Kund:innen per E-Mail (und weiteren Kanälen) über Zendesk – schnell, freundlich und lösungsorientiert. - Du bearbeitest Anfragen rund um Bestellungen, Versand & Tracking (DHL), Retouren und Reklamationen. - Du beantwortest produktbezogene Fragen, z. B. zur Einrichtung von Smart Wallet 3.0, Tracker-Karte oder Ladekabeln – mithilfe unserer Anleitungen. - Du triffst eigenständig pragmatische Entscheidungen im Sinne maximaler Kundenzufriedenheit (Ersatz, Erstattung, Kulanz). - Du erkennst wiederkehrende Themen und gibst wertvolles Produkt- und Prozessfeedback an unser Team weiter. - Du pflegst Makros & Trigger mit und hilfst, unsere Support-Qualität und SLAs stetig zu verbessern. Qualifications - Du bist während der gesamten Tätigkeit immatrikulierte:r Student:in. - Erste Erfahrung im Kundensupport / Customer Service, idealerweise im E-Commerce oder D2C von Vorteil. - Sehr gutes Deutsch in Wort und Schrift; gutes Englisch ist ein Plus für internationale Anfragen. - Empathie, echte Serviceorientierung und ein klarer, freundlicher Schreibstil. - Strukturierte, eigenständige Arbeitsweise und schnelle Auffassungsgabe. - Sicherer Umgang mit digitalen Tools – Erfahrung mit Zendesk (oder vergleichbar) von Vorteil. - Technisches Grundverständnis für unsere Produkte (App, NFC, Tracker) bzw. Lust, dich zügig einzuarbeiten. Benefits - Eine sichtbare, wirksame Rolle in einem schnell wachsenden D2C-Brand. - Kurze Entscheidungswege, flache Hierarchien und echte Gestaltungsfreiheit. - 14 €/h bei 20 h/Woche. - Remote & flexibel. - Ein motiviertes Team, das Pragmatismus und Kundenzufriedenheit täglich lebt.