• Interact with customers vis telephone or email to address inquiries, resolve problems, process payments, and provide information on visit insurance processing • Analyze customer concerns and issues, troubleshoot problems and work towards a satisfactory resolution • Maintain a thorough understanding of the company’s products or services to provide accurate information to customers • Record customer interactions, issue and resolutions accurately in the NG patient chart • Ensure adherence to company policies and procedures while handling customer interactions • Relay customer feedback to supervisors to assist in problem-solving and establishing best practices • Maintain a professional and courteous demeanor in all customer interactions even when dealing with challenging or upset customers.

• Manage a diverse portfolio of renewal accounts, including medium and large-scale contracts, to ensure timely and accurate renewals. • Develop tailored renewal strategies to maximize customer retention and identify expansion opportunities. • Collaborate closely with Customer Success Managers (CSMs) and Sales Representatives to align on account strategies and customer health. • Create, deliver, and manage complex renewal quotes, ensuring alignment with customer needs and usage data. • Conduct renewal forecasting with a high degree of accuracy, providing management with regular updates on progress and risks. • Lead renewal negotiations, including addressing customer objections, pricing discussions, and contract adjustments • Serve as a subject matter expert (SME) on quoting tools and CRM best practices, driving data integrity and operational efficiency. • Collaborate with Product and Marketing teams to understand and communicate product updates or enhancements that may affect renewals. • Track and report on key renewal performance metrics to identify trends and inform process improvements.

Role Description Turning Point Action is seeking a highly skilled, natural born leader and motivated individual to join TPAction's innovative and large Chase The Vote initiative. Day-to-day responsibilities include: - Daily communication with the ballot chase manager - Building inter-community relationships - Encouraging others to send in their ballots - Building a community network system where chasers identify and monitor low propensity voting habits in precincts across a designated territory The Ballot Chaser has attainable and incentivized goals and works in tandem with the Ballot Chase Manager to ensure that goals are reached, community relationships are fostered, and data is tracked daily. Qualifications - Field staff, grassroots campaign, or relevant experience - Excellent oral and written communication skills - Familiarity and proficiency with Google Drive (Google Docs, Sheets) - Knowledge and demonstrated competence of Facebook, Twitter, and Instagram - Willingness to fulfill all duties listed and any additional duties assigned - Unmatched passion for conservative politics - Flexibility and enthusiasm for dynamic, self-directed work environment - Unrelenting, positive attitude - Strong work ethic and goal oriented - Self-starter and self-motivated - Punctual and very responsive - Ethical and responsible behavior - Innovative nature & desire to try new things - Must reside within three miles of the zip code on job posting Requirements - Experience in grassroots organizing - Team management experience - Chasers are required to have a valid driver license, a reliable mode of transportation, and proof of insurance when applicable - Required to pass a background check

• Confirm and schedule nominations daily, following FERC cycle requirements. • Communicate EQT Midstream processes and procedures clearly to customers. • Ensure proper posting of required reports on the EQT Midstream EBB. • Ensure all SOX required documentation is saved to appropriate files. • Maintain compliance with NAESB and FERC regulatory guidelines. • Apply strong attention to detail and analytical skills in daily responsibilities. • Interact with customers via email, telephone, and ICE Chat concerning EBB issues, nomination requests, retroactive nomination requests, and any general pipeline questions. • Work non-traditional hours, including nights, weekends, and holidays. Selected Incumbent will be expected to work on a swing shift rotation.