• Manage a diverse portfolio of renewal accounts, including medium and large-scale contracts, to ensure timely and accurate renewals. • Develop tailored renewal strategies to maximize customer retention and identify expansion opportunities. • Collaborate closely with Customer Success Managers (CSMs) and Sales Representatives to align on account strategies and customer health. • Create, deliver, and manage complex renewal quotes, ensuring alignment with customer needs and usage data. • Conduct renewal forecasting with a high degree of accuracy, providing management with regular updates on progress and risks. • Lead renewal negotiations, including addressing customer objections, pricing discussions, and contract adjustments • Serve as a subject matter expert (SME) on quoting tools and CRM best practices, driving data integrity and operational efficiency. • Collaborate with Product and Marketing teams to understand and communicate product updates or enhancements that may affect renewals. • Track and report on key renewal performance metrics to identify trends and inform process improvements.

• Confirm and schedule nominations daily, following FERC cycle requirements. • Communicate EQT Midstream processes and procedures clearly to customers. • Ensure proper posting of required reports on the EQT Midstream EBB. • Ensure all SOX required documentation is saved to appropriate files. • Maintain compliance with NAESB and FERC regulatory guidelines. • Apply strong attention to detail and analytical skills in daily responsibilities. • Interact with customers via email, telephone, and ICE Chat concerning EBB issues, nomination requests, retroactive nomination requests, and any general pipeline questions. • Work non-traditional hours, including nights, weekends, and holidays. Selected Incumbent will be expected to work on a swing shift rotation.

• Process enrollment forms/spreadsheets for new and existing groups including COBRA • Process change of address forms • Review and process enrollment changes including adding/removing dependents and effective/term date adjustments • Research and correct ID cards returned with missing addresses • Addresses vision error reports • Assist in working electronic group error reports when necessary • Quality assurance review of enrollments for other Eligibility Representatives • Maintain communication with all internal departments and employer groups • Support training of new Enrollment employees • Completes special projects as assigned by management; performs tasks necessary to ensure efficient and cost-effective operation of the eligibility department • Review and update of automated reporting as assigned • Work with groups, TPA’s and internal departments for TPA changes of EDI files, provide testing and approval for production • Provide discrepancies for large and or complex groups • Process EDI files as assigned • Act as a liaison for groups and brokers regarding enrollment-related inquiries • Address emails submitted to the Enrollment inbox as needed for back-up • Process enrollment forms/spreadsheets for new and existing electronic groups as needed • Ensure compliance with HIPAA and other regulatory requirements • Support the eligibility call center

• Grow territory significantly while maintaining relationships with customers and manufacturers. • Strong technical communication skills to explain how products work and solve problems. • Manage schedule, book of business, and customer communications effectively. • Engage with customers, including hand-delivering orders as necessary.