• Following up directly with commercial, governmental, and other payers to resolve claim payment issues. • Securing appropriate and timely reimbursement and response. • Identifying and analyzing denials, payment variances, and no response claims and acts to resolve claims/accounts. • Drafting and submitting technical and clinical appeals. • Providing support for all denial, no response, and audit activities. • Examining denied and other non-paid claims to determine the reason for discrepancies. • Communicating directly with payers to follow up on outstanding claims. • Files technical and clinical appeals, resolves payment variances, and ensures timely and accurate reimbursement. • Works with management to identify, trend, and address root causes of issues in the A/R. • Maintaining a thorough understanding of federal and state regulations, as well as payer specific requirements and takes appropriate action accordingly. • Documenting all activity accurately including contact names, addresses, phone numbers, and other pertinent information in the client’s host system and/or appropriate tracking system. • Demonstrating initiative and resourcefulness by making recommendations and communicating trends and issues to management.

• Salesforce to NetSuite Billing: Review closed-won opportunities in Salesforce, trigger automated billing runs in NetSuite, and ensure accurate contract configurations. • Automated Billing & Dunning: Configure, monitor, and optimize automated subscription or recurring billing schedules and automated email dunning workflows for overdue accounts. • Invoice Delivery Verification: Proactively track, identify, and resolve failed electronic invoice deliveries, ensuring successful submission into client e-procurement portals (e.g., Coupa, Ariba). • Proactive Collections: Manage the AR aging report, systematically follow up on automated dunning escalations via phone and email, and minimize Days Sales Outstanding (DSO). • Communication with Customers: Respond to customer inquiries related to account statement requests, invoicing concerns, and outstanding invoices. • Controller Collaboration: Work closely with the Corporate Controller to review bad debt reserves, support month-end close reconciliations, and escalate complex payment disputes. • Cash Application: Match and apply daily incoming ACH, check, wire, and credit card payments within NetSuite against open customer accounts.

Accounts Receivable Analyst Location: North Richland Hills, Texas Work Arrangement: Hybrid Job Type: Full-time Workplace: Corporate Department: P2-Intermediate Professional Job Description: What you’ll need to succeed as an Accounts Receivable Analyst at XPO Minimum qualifications: - Bachelor’s degree or equivalent related work or military experience - 1 year of customer service, banking, accounts payable/receivable experience Preferred qualifications: - Bachelor's degree in business/accounting/finance or successful employment history working in a high-volume customer global shared service/finance role - Collection strategy software experience desired (HighRadius, Get Paid) - Quickly learn and achieve proficiency in new software applications, as needed - Oracle or SAP experience - Online banking, lockbox exposure - Fluent in Windows applications and Microsoft Office programs such as Word, Excel (pivot tables, vlookup, etc.) and PowerPoint About the Accounts Receivable Analyst job Pay, benefits and more: - Competitive compensation package - Full health insurance benefits available on day one - Life and disability insurance - Earn up to 15 days of PTO over your first year - 9 paid company holidays - 401(k) option with company match - Education assistance - Opportunity to participate in a company incentive plan What you’ll do on a typical day: - Complete a high volume of phone calls to B2B customers on a daily basis - Document customer contact details in collection software - Conduct research to resolve customer issues to enable payment of invoices - Collaborate and foster effective communication with customer and sales partners - Develop and track action plan to meet monthly individual and team goals About XPO XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

• Salesforce to NetSuite Billing: Review closed-won opportunities in Salesforce, trigger automated billing runs in NetSuite, and ensure accurate contract configurations. • Automated Billing & Dunning: Configure, monitor, and optimize automated subscription or recurring billing schedules and automated email dunning workflows for overdue accounts. • Invoice Delivery Verification: Proactively track, identify, and resolve failed electronic invoice deliveries, ensuring successful submission into client e-procurement portals (e.g., Coupa, Ariba). • Proactive Collections: Manage the AR aging report, systematically follow up on automated dunning escalations via phone and email, and minimize Days Sales Outstanding (DSO). • Communication with Customers: Respond to customer inquiries related to account statement requests, invoicing concerns, and outstanding invoices. • Controller Collaboration: Work closely with the Corporate Controller to review bad debt reserves, support month-end close reconciliations, and escalate complex payment disputes. • Cash Application: Match and apply daily incoming ACH, check, wire, and credit card payments within NetSuite against open customer accounts.