• Design and build cloud-native data, LLM-based, and agentic AI solutions addressing real client business challenges • Implement and optimize RAG systems for production use cases • Build and maintain strong relationships with key customer stakeholders, acting as a trusted technical advisor. • Support presales: discovery calls, technical proposals, scoping, and client-facing demos • Own the technical direction of client engagements from discovery through delivery — the go-to authority for clients and the internal team • Write clean, production-grade Python across AI integrations, backend services, and RESTful APIs • Build and maintain ETL/ELT workflows using modern orchestration and distributed computing tools. • Deploy ML and LLM-based solutions • Implement MLOps, LLMOps, and AgentOps practices: CI/CD, automated testing, model monitoring, and experiment tracking. • Lead architecture reviews, produce technical design documents, and contribute to standards • Mentor engineers, lead code reviews, and share knowledge across the team.

• Provide strategic, operational and deep technical expertise to execute Moneythor’s Customer Success vision. • Provide assistance to our digital banking clients and address their ongoing technical & functional questions. • Act as technical go-to person for our customer success organization. • Leverage your deep HTML, JavaScript, Web development, SQL, and Java skills to customize our clients' implementations. • Play an evangelist role with our clients on the existing and/or new features of the solution. • Maximize platform adoption/engagement and drive new business growth through greater advocacy and reference-ability. • Understand and analyze client business requirements, and help implement, test, package and ensure the timely and accurate solution delivery. • Partner with business development, product, and engineering teams in pre-sales, onboarding, and client-retention activities. • Maintain in-depth understanding of our platform and provide vetted, impactful customer feedback to the product team. • Use a case tracking system to manage information, questions and answers for every client-driven request. • Identify potential opportunities to extend our relationship with clients and ensure that these are passed on to the appropriate team members. • Maintain expert professional knowledge about the market and developments in the digital banking industry. • Respond to service disruptions/incidents as part of our internal incident procedures. • Ensure accurate and timely completion of all projects and requests.

• Directly engage with customers individually or as part of the sales team • Oversee and advise on the implementation of the customers Upshop platform • Demonstrate business operations and technical leadership through personally developed solution architectures and implementation recommendations • Act as a trusted advisor to customer executive leadership for thought leadership and solution approaches • Extract business requirements from customers and translate them into a well-architected recommendation • Develop and provide forward looking guidance and future state roadmaps • Leverage known best practices and solutions to reduce risk to customer implementations • Decompose future state goals into actionable execution plans • Collaborate with Upshop’s product and engineering teams to ensure customer alignment to Upshop goals

• Lead technical implementations and drive adoption of Chainguard images, helping customers build securely with open source software across their organization • Partner with the account team (AEs, SEs, CSMs, and Support) to understand customer vision, pain points, and proposed solution in order to drive account level strategies, value realization, and retention/growth • Ensure Chainguard Images are of highest quality - acting as “customer zero” - testing, documenting, and ensuring a smooth customer onboarding experience • Partner with our Product and Engineering teams to convey customer requirements and determine the right prioritization for image build • Maintain appropriate account level architecture and share best practices and lessons learned across the organization • Be a team player - collaborate, teach, and learn from the Chainguard team