• Lead and deliver enterprise implementation projects simultaneously across Integration, Analytics, Managed Services, or Syncrofy business units. • Own project planning, budgeting, forecasting, scheduling, resource allocation, execution, issue management, risk mitigation, and executive reporting. • Serve as the primary point of contact for customer executives, business stakeholders, and technical leadership throughout the project lifecycle. • Lead project kickoff meetings, steering committee meetings, executive status reviews, and customer governance sessions. • Draft and format core project deliverables, including comprehensive project plans, status reports, project charters, and meeting minutes. • Create and maintain visual project documentation, such as Gantt charts and process workflows, to track milestones and dependencies. • Organize and control document versions, ensuring the latest updates are securely stored and accessible in the team's central repository. • Compile and archive project closure documentation, capturing key lessons learned and final deliverables for future reference. • Manage and resolve complex, high-priority project escalations by analyzing root causes, engaging cross-functional stakeholders, and implementing swift mitigation strategies to keep project timelines and deliverables on track. • Monitor project risks proactively to identify potential bottlenecks and trigger early intervention protocols before critical impacts occur. • Evaluate incoming operational, technical, or resource escalations based on severity, urgency, and downstream impact on milestones. • Convene cross-functional teams, executives, and external vendors to orchestrate rapid, collaborative problem-solving sessions. • Draft and deliver transparent updates regarding incident status, root-cause analyses, and action plans to key leaders and affected clients. • Authorize and deploy immediate workarounds or long-term structural changes to minimize downtime and prevent reoccurrence. • Record all escalation lifecycles in tracking logs to build a knowledge base and improve future standard operating procedures (SOPs). • Manage and lead internal and customer delivery teams consisting of technical and non-technical resources. • Manage project scope while ensuring successful delivery against contractual commitments, timelines, budgets, and customer expectations. • Identify delivery risks early and develop mitigation strategies before they impact project success. • Coordinate multiple third-party vendors and customer technical resources. • Drive continuous improvement across project management processes, documentation, governance, and delivery methodologies. • Track project financials including budget, utilization, project profitability, change requests, and forecasting.

• Lead technical discovery, demos, and validation to show how GitLab's AI-powered DevSecOps platform meets customers' technical and business needs across the full lifecycle. • Drive the technical evaluation process as the directly responsible individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments. • Collaborate with Account Executives and regional sales teams across Northern EU to shape and execute account strategies that support new customer acquisition and expansion. • Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven transformation and enabling them to become GitLab advocates. • Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment. • Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning. • Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners. • Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team.

• Lead technical discovery, demos, and validation to show how GitLab's AI-powered DevSecOps platform meets customers' technical and business needs across the full lifecycle. • Drive the technical evaluation process as the directly responsible individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments. • Collaborate with Account Executives and regional sales teams across Northern EU to shape and execute account strategies that support new customer acquisition and expansion. • Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven transformation and enabling them to become GitLab advocates. • Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment. • Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning. • Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners. • Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team.

• The Solution Architect II (SA II) role within the Implementations team independently designs and documents end-to-end solutions for CareMetx products and services. • This role translates client program needs into operationally feasible, compliant, and scalable hub workflows with minimal guidance, applying growing expertise in solution design and healthcare hub operations. • The SA II leads program discovery activities, drives the Implementation SOW process, and serves as a reliable solution contributor from Sales through Implementation go-live, while actively pursuing Senior SA responsibilities, competencies, and skills. • Independently defines technical program solutions, timelines, and scope for standard CMTX offerings, with a solid understanding of client goals and CMTX organizational strategy. • Partners with Product Management and Commercial team to coordinate cost/pricing inputs for the pricing model during the opportunity deal stage, ensuring costs submitted reflect solution scope, complexity, and staffing requirements. • Map client requirements to standard hub operational capabilities, technology platforms, and workflows. • Design end-to-end operational workflows covering all medical, pharmacy, and adherence services. • Partner with Product Management to identify gaps between client expectations and standard CMTX offerings; document assumptions, constraints, out-of-scope items, and feasibility risks. • Lead requirements intake and workflow design sessions with internal operational, technical, and compliance stakeholders. • Facilitate program design reviews and obtain internal and external review and signature for the Program Rules Document. • Support client escalations during implementation as they relate to solution and scope management, escalating complex issues to senior architects as appropriate. • Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled.