• Provide strategic, operational and deep technical expertise to execute Moneythor’s Customer Success vision. • Provide assistance to our digital banking clients and address their ongoing technical & functional questions. • Act as technical go-to person for our customer success organization. • Leverage your deep HTML, JavaScript, Web development, SQL, and Java skills to customize our clients' implementations. • Play an evangelist role with our clients on the existing and/or new features of the solution. • Maximize platform adoption/engagement and drive new business growth through greater advocacy and reference-ability. • Understand and analyze client business requirements, and help implement, test, package and ensure the timely and accurate solution delivery. • Partner with business development, product, and engineering teams in pre-sales, onboarding, and client-retention activities. • Maintain in-depth understanding of our platform and provide vetted, impactful customer feedback to the product team. • Use a case tracking system to manage information, questions and answers for every client-driven request. • Identify potential opportunities to extend our relationship with clients and ensure that these are passed on to the appropriate team members. • Maintain expert professional knowledge about the market and developments in the digital banking industry. • Respond to service disruptions/incidents as part of our internal incident procedures. • Ensure accurate and timely completion of all projects and requests.

• Directly engage with customers individually or as part of the sales team • Oversee and advise on the implementation of the customers Upshop platform • Demonstrate business operations and technical leadership through personally developed solution architectures and implementation recommendations • Act as a trusted advisor to customer executive leadership for thought leadership and solution approaches • Extract business requirements from customers and translate them into a well-architected recommendation • Develop and provide forward looking guidance and future state roadmaps • Leverage known best practices and solutions to reduce risk to customer implementations • Decompose future state goals into actionable execution plans • Collaborate with Upshop’s product and engineering teams to ensure customer alignment to Upshop goals

• Lead technical implementations and drive adoption of Chainguard images, helping customers build securely with open source software across their organization • Partner with the account team (AEs, SEs, CSMs, and Support) to understand customer vision, pain points, and proposed solution in order to drive account level strategies, value realization, and retention/growth • Ensure Chainguard Images are of highest quality - acting as “customer zero” - testing, documenting, and ensuring a smooth customer onboarding experience • Partner with our Product and Engineering teams to convey customer requirements and determine the right prioritization for image build • Maintain appropriate account level architecture and share best practices and lessons learned across the organization • Be a team player - collaborate, teach, and learn from the Chainguard team

• Lead and deliver enterprise implementation projects simultaneously across Integration, Analytics, Managed Services, or Syncrofy business units. • Own project planning, budgeting, forecasting, scheduling, resource allocation, execution, issue management, risk mitigation, and executive reporting. • Serve as the primary point of contact for customer executives, business stakeholders, and technical leadership throughout the project lifecycle. • Lead project kickoff meetings, steering committee meetings, executive status reviews, and customer governance sessions. • Draft and format core project deliverables, including comprehensive project plans, status reports, project charters, and meeting minutes. • Create and maintain visual project documentation, such as Gantt charts and process workflows, to track milestones and dependencies. • Organize and control document versions, ensuring the latest updates are securely stored and accessible in the team's central repository. • Compile and archive project closure documentation, capturing key lessons learned and final deliverables for future reference. • Manage and resolve complex, high-priority project escalations by analyzing root causes, engaging cross-functional stakeholders, and implementing swift mitigation strategies to keep project timelines and deliverables on track. • Monitor project risks proactively to identify potential bottlenecks and trigger early intervention protocols before critical impacts occur. • Evaluate incoming operational, technical, or resource escalations based on severity, urgency, and downstream impact on milestones. • Convene cross-functional teams, executives, and external vendors to orchestrate rapid, collaborative problem-solving sessions. • Draft and deliver transparent updates regarding incident status, root-cause analyses, and action plans to key leaders and affected clients. • Authorize and deploy immediate workarounds or long-term structural changes to minimize downtime and prevent reoccurrence. • Record all escalation lifecycles in tracking logs to build a knowledge base and improve future standard operating procedures (SOPs). • Manage and lead internal and customer delivery teams consisting of technical and non-technical resources. • Manage project scope while ensuring successful delivery against contractual commitments, timelines, budgets, and customer expectations. • Identify delivery risks early and develop mitigation strategies before they impact project success. • Coordinate multiple third-party vendors and customer technical resources. • Drive continuous improvement across project management processes, documentation, governance, and delivery methodologies. • Track project financials including budget, utilization, project profitability, change requests, and forecasting.