Restaurant Operations & Technology Consultant - Remote Position | Contract Role - Contract Hourly Rate: $45 to $55 USD - 10 to 15 hours per week Back of House: Back of House (https://backofhouse.io/) is aimed at helping and empowering restaurants through education and the application of 3rd party technology solutions. If you’re passionate about the technology that fuels the restaurant industry, love working with people, and you want to help build the future of the industry with chefs and owners—we want you to join us. The Role: We are seeking a knowledgeable and experienced Restaurant Operations & Technology Consultant. This role works directly with restaurant owners/operators, assisting them with core business challenges (from operations to marketing/growth), educating them on 3rd party restaurant technology solutions, and consulting on applicable solutions. This role requires a knowledge and passion for restaurants, affinity towards technology, and desire to proactively build relationships in the industry. The successful candidate has direct experience working in the restaurant industry, and understands technology through that lens. This role will require curiosity and proactive customer/stakeholder engagement. Those who love building and maintaining relationships will have the most success. Responsibilities: - Consult with restaurant operators to answer questions about their business and/or technology, assisting to identify potential solutions for their business - Connect restaurant operators to vetted 3rd party vendor solutions, acting as advocate and broker to facilitate best solution at preferred pricing - Proactively build relationships with our parent company sales organization, positioning yourself as a trusted resource for them and their customers - Assist in new 3rd party partner vetting - Continuously learn about new restaurant technology and how it fits into a restaurant business - Support internal and external events and needs, including webinars, podcast guest spots, food shows, and more - Work collaboratively with Product, Content, and Growth partners to inform team strategies Requirements: - 5+ years of experience in the restaurant industry with relevant business consulting or restaurant technology vendor experience - Experience and knowledge in restaurant operations and growth, from owner or general manager perspective - Experience and knowledge in restaurant technology and support services - Proven experience in customer relationship building and management; ability to effectively communicate with business owners and leaders - Past sales role experience highly valued - Highly curious with a strong desire to learn - Positive attitude, coachable, detail-oriented with good multitasking, analytical, and organizational abilities - Comfortable with ambiguity and applies a start-up mentality to how they approach their work - 4 year college degree in related field preferred or an equivalence of experience - Must be fluent in both English and Spanish Consultor de Operaciones y Tecnología para Restaurantes - Posición Remota | Rol independiente por contrato - Tarifa por Hora: $45 a $55 USD - 10 a 15 horas por semana Back of House: Back of House (https://backofhouse.io/) tiene como objetivo ayudar y empoderar a los restaurantes a través de la educación y la aplicación de soluciones tecnológicas. Si te apasiona la tecnología que impulsa la industria restaurantera, disfrutas trabajar con personas y deseas ayudar a construir el futuro de la industria junto a chefs y propietarios de restaurantes, queremos que te unas a nuestro equipo. El Rol: Estamos en búsqueda de un Consultor de Operaciones y Tecnología para Restaurantes con amplios conocimientos y experiencia. Este rol trabaja directamente con propietarios y operadores de restaurantes, apoyándolos con los principales desafíos de su negocio (desde operaciones hasta marketing y crecimiento de negocio), educándolos sobre soluciones tecnológicas de terceros para restaurantes y asesorándolos sobre las soluciones más aplicables a sus necesidades. Este rol requiere conocimiento y pasión por los restaurantes, afinidad hacia la tecnología y el deseo de construir relaciones de manera proactiva en la industria. El candidato ideal cuenta con experiencia directa trabajando en la industria restaurantera y comprende la tecnología desde esa perspectiva. Este rol exigirá curiosidad y un compromiso proactivo con clientes. Quienes disfrutan construir y mantener relaciones tendrán el mayor éxito. Responsabilidades: - Asesorar a los operadores de restaurantes para responder preguntas sobre su negocio y/o tecnología, ayudando a identificar posibles soluciones para su empresa - Conectar a los operadores de restaurantes con soluciones de proveedores externos verificados (generalmente terceros), actuando como promotor e intermediario para facilitar la mejor solución al precio preferencial - Construir relaciones proactivamente con la organización de ventas de nuestra empresa matriz, posicionándose como un recurso de confianza para ellos y sus clientes - Apoyar en la evaluación de nuevos socios externos y sus soluciones de tecnología - Aprender continuamente sobre las nuevas tecnologías para restaurantes y cómo se integran en el negocio restaurantero - Apoyar eventos y necesidades internas y externas, incluyendo seminarios web, participaciones en podcasts, ferias gastronómicas y más - Colaborar con los equipos internos de Producto, Contenido y Crecimiento para contribuir a las estrategias del equipo Requisitos: - 5+ años de experiencia en la industria restaurantera con experiencia relevante en consultoría de negocios o como proveedor de tecnología para restaurantes - Experiencia y conocimiento en operaciones y crecimiento de restaurantes, desde la perspectiva de propietario o gerente general - Experiencia y conocimiento en tecnología para restaurantes y servicios de soporte - Experiencia comprobada en la construcción y gestión de relaciones con clientes; capacidad para comunicarse eficazmente con propietarios y líderes empresariales - Experiencia previa en roles de ventas es muy valorada - Alta curiosidad y grandes deseos de aprender - Actitud positiva, receptividad a la retroalimentación, orientado al detalle con buenas habilidades de multitarea, análisis y organización - Comodidad con la ambigüedad y mentalidad emprendedora - Se prefiere título universitario de 4 años en un campo relacionado o experiencia equivalente - Debe ser completamente bilingüe; en inglés y español

• Own and oversee end-to-end service delivery across all managed services operational domains • Hold SLA accountability • Lead and develop two established operational leaders and their teams • Serve as the senior escalation point for operational client issues requiring executive-level engagement • Lead the redesign of the Banking Operations model with agentic AI, automation, and scalability as first principles • Partner with product, engineering, and the Applied AI Practice to identify, prioritize, and implement automation opportunities • Build and maintain executive-level relationships with key managed services clients • Hire, develop, and retain operational leaders who can execute in a transformation environment

• Manage a team of 6+ • Serve as the primary operations day-to-day point of contact and liaison for the clinical team • Develop and implement standard operating procedures to improve team efficiency, quality, and client engagement. • Implement and manage quality assurance metrics that align with best practices, SLAs, etc. • Manage patient cases that are escalated for timely support and proactively lead resolution for issues that arise • Analyze data to identify issues, measure capacity, monitor progress/trends/metrics, and inform program decision making • Support headcount planning and forecasting based on projected business needs and evolving program demands • Facilitate weekly 1:1s and team meetings to drive professional development, performance reviews, positive team culture, and alignment on process updates/changes • Represent Lyra in engagement with external behavioral health organizations and customers

Role Description The Director of Programs & Operations is a full-time, remote role working EST hours. The SOLAx Director of Programs & Operations serves as a strategic partner to the Co-Founder and leads the execution of SOLAx's highest-priority initiatives. Acting as the primary integrator across programs, operations, technology, learner support, outreach, and impact measurement, this role ensures that organizational priorities are translated into action and results. The ideal candidate is a highly organized, mission-driven leader who thrives in a dynamic environment, can manage complex projects, coordinate diverse stakeholders, and build systems that support growth, quality, and impact. Key Responsibilities - Strategic Planning & Execution - Partner with the Co-Founder to advance SOLAx's strategic priorities and organizational goals. - Lead and coordinate cross-functional initiatives across teams, vendors, and external partners. - Develop systems, processes, and reporting structures that improve organizational effectiveness and accountability. - Monitor progress against organizational goals and ensure timely execution of key initiatives. - Manage special projects and emerging priorities as organizational needs evolve. - Programs & Learner Growth - Work closely with the Curriculum Team to ensure courses remain current, relevant, and responsive to learner needs. - Support Outreach and Communications teams to increase learner enrollment, engagement, and completion. - Monitor learner growth and engagement metrics and identify opportunities to expand reach and impact. - Technology & Product Operations - Lead operational coordination of SOLAx's transition to a new technology platform and infrastructure. - Manage relationships with technology vendors and implementation partners. - Partner with technology vendors and the Curriculum Team to improve the learner experience, strengthen platform capabilities, and ensure technology supports educational goals. - Coordinate ongoing product enhancements based on learner needs and organizational priorities. - Volunteer Helpdesk Program - Design, launch, and oversee SOLAx's volunteer learner support program. - Lead volunteer recruitment, onboarding, training, and deployment. - Establish systems and processes that ensure high-quality learner support and volunteer engagement. - Learning Outcomes, Impact & Accreditation - Work closely with the Curriculum Team and technology vendors to design and implement learner assessments and systems for measuring learning outcomes. - Partner with technology vendors to develop systems and dashboards that track learner engagement, course completion, and educational impact. - Prepare impact reports and insights for leadership, donors, and partners. - Lead efforts to position SOLAx for accreditation by coordinating research, documentation, policies, and quality assurance processes. - Reporting & Stakeholder Engagement - Partner with the Development and Communications teams to prepare donor reports, impact updates, support grant reporting efforts, and other external communications. - Work with the Co-Founder to prepare materials for board meetings, strategic reviews, and organizational reporting. - Ensure accurate collection, analysis, and presentation of program and learner data. - Team Leadership - Supervise and support the Operations Associate. - Foster collaboration, accountability, and effective communication across teams and partners. Qualifications - Bachelor's degree or equivalent experience. - 4–7 years of experience in program management, operations, education, nonprofit leadership, international development, consulting, or a related field. - Strong project management and organizational skills. - Experience coordinating complex, cross-functional initiatives. - Excellent written, verbal, and interpersonal communication skills. - Strong analytical and problem-solving abilities. - Ability to manage multiple priorities in a fast-paced, mission-driven environment. Requirements - Experience in education, EdTech, international development, or nonprofit organizations. - Experience working with digital learning programs or online education initiatives. - Experience with monitoring, evaluation, learning, or impact measurement. - Experience managing vendors, consultants, or external partners. - Familiarity with accreditation, educational quality standards, or quality assurance processes. - Experience recruiting, training, or managing volunteers. Benefits - A competitive compensation and benefits package. - Salary Range: $85,000–$95,000. - Flexible working location and hours. - The opportunity to be part of a mission that can change the world. - An open and flexible work culture where your voice will be heard and where you can have a big impact.