• Support the preparation, review and organisation of employee contracts, contractor agreements, templates, forms and related employment documentation. • Conduct structured research into employment legislation, statutory requirements, workplace practices and country-specific compliance considerations. • Assist with the development, review and maintenance of policies, procedures, process maps, guidance documents and internal templates. • Help map clear and practical process routes for matters relating to leave, pay, performance management, performance improvement plans, disciplinary processes, incapacity processes and related employee lifecycle matters. • Support the preparation of research notes, case summaries, documentation packs and timelines for internal processes, investigations, escalations and external proceedings where applicable. • Maintain accurate records, trackers, evidence files and version-controlled documents to support consistency, audit readiness and clear decision-making. • Assist with risk identification by reviewing facts, timelines, documents and relevant guidance to support appropriate next steps. • Coordinate information requests and follow-ups with managers, internal stakeholders, external advisers and consultants where required. • Support the creation of manager guidance and training materials relating to fair, consistent and compliant people management practices. • Contribute to the continuous improvement of employee relations processes by identifying gaps, improving documentation and supporting structured implementation.

Role Description The HR Generalist plays an essential role in supporting Faithful Companion’s mission by partnering with leaders and employees across the organization. This position supports key HR functions including: - Employee relations - Recruitment - Benefits administration - Compliance - Training - Daily HR operations The HR Generalist ensures consistent application of policies while helping to maintain a respectful, compassionate, and compliant workplace culture. Duties and Responsibilities - Administer and support HR policies, procedures, and programs in alignment with company values and applicable employment laws. - Serve as a primary point of contact for employee relations matters, providing guidance, documentation support, and escalation when appropriate. - Coordinate and manage the full employee lifecycle. - Conduct offboarding processes, including exit interviews, to ensure a professional and compliant experience. - Coordinate employee surveys and support follow-up actions. - Maintain accurate and confidential HRIS and employee file records. - Assist with employee record requests, audits, and compliance documentation. - Administer and audit employee benefits programs; support employees with enrollment, changes, and coverage-related inquiries. - Ensure compliance with federal, state, and local employment regulations, including but not limited to PWFA, ACA reporting, EEOC reporting, leave administration, and workplace policy adherence. - Assist with administration of leaves including ESTA, FMLA, and Workers’ Compensation, ensuring documentation and compliance. - Support employee recognition initiatives and programs. - Manage the Learning Management System, including training assignments, calendar maintenance, reminders, and manager communication. - Maintain OSHA compliance, including safety logs (300A) and required training records such as forklift certification. - Support safety programs, including facilitating safety meetings and coordinating safety communications and trainings. - Serve as payroll backup to ensure timely and accurate payroll processing in the absence of the primary processor. - Support performance management processes and assist leaders with coaching, documentation, and corrective actions. - Assist with training initiatives, HR communications, and special HR projects. - Prepare HR reports, metrics, and documentation for audits as needed. - Perform other duties as assigned. Qualifications - Bachelor’s degree in human resources, business administration, or a related field preferred; equivalent experience considered. - 3–5 years of progressive HR generalist experience. - Strong knowledge of employment laws, HR best practices, and employee relations. - Experience with HRIS systems and Microsoft Office Suite. - Strong interpersonal, communication, and problem-solving skills. - Ability to maintain professionalism, confidentiality, and compassion. - Ability to handle sensitive matters with discretion and empathy. - Ability to travel 15% of the time. - Must be located within an hour and a half from an airport. - Must be within driving distance (2 hours) to one of our 17 locations. - Commitment to supporting a compassionate, service-oriented workplace aligned with Faithful Companion’s values. Benefits - Comprehensive suite of benefits including medical, dental, and vision. - 401(k) with company match. - Company-paid group life insurance. - Ancillary products. - Pet insurance. Company Description At Faithful Companion, the work we do is profoundly meaningful. Every day, we walk alongside families during some of the darkest moments of their lives, offering compassion, dignity, and unwavering support as they say goodbye to their beloved companions. We foster a warm, family-oriented culture where employees feel valued, appreciated, and connected. Through recognition programs, ongoing support, and a genuine commitment to wellbeing, we ensure our team members know that they matter—not just for the work they do, but for who they are.

• Manage the RFP (proposal) process for new business as well as existing/growing business • Collaborate with internal and external customers (Sales Representatives, Brokers, Underwriters, and Employers) to provide the best possible outcome for all parties involved • Negotiate pricing, rate competitiveness, and product enhancements • Analyze all RFP documents for underwriting feasibility, experience evaluation, and proposal accuracy • Administer re-quotes and corrections • Manage Salesforce data input, stage updates, document uploads, reports, probability, and pipeline

• Manage the RFP (proposal) process for new business as well as existing/growing business • Build and maintain meaningful, effective relationships with internal and external customers (Sales Representatives, Brokers, Underwriters, and Employers) • Evaluate RFP risks for amendments & new groups • Negotiate pricing, rate competitiveness, and product enhancements • Analyze all RFP documents for underwriting feasibility, experience evaluation, and proposal accuracy • Administer re-quotes and corrections • Manage Salesforce data input, stage updates, document uploads, reports, probability, and pipeline